Client Service & Support
When it comes to client service, local adoption and end-user support, nobody does it better! At BrandMuscle we believe in doing “whatever it takes” to become your trusted local marketing partner – and not just another software vendor.
BrandMuscle will not only provide you with robust technology to make your local marketing more effective and efficient, but ongoing training and support to ensure your local stakeholders adopt your ad builder solution and use it effectively to succeed at local marketing and increase their sales.
Our Client Service team members hold degrees in marketing or advertising and draw from their professional experience implementing successful solutions for clients in similar industries to make the transition from your current ad creation and management process to our technology-enabled ad builder solutions easy and hassle-free.
Implementation – we’ll assign a dedicated cross-functional team of professionals from our Client Service, Client Service Operations, Product Development and Graphics Operations departments to your account. This team will work with your company’s key stakeholders to complete a thorough needs assessment and then outline a solution for your review and approval. They’ll then lead you through a structured implementation process specially designed to keep your project on schedule while minimizing the time and effort required from you and your corporate marketing team.
Training – your Client Service team members will work closely with you to develop ongoing training programs tailored to your individual marketing programs and ad builder solution. BrandMuscle makes training convenient and easy to help maximize adoption. We offer several options including on-site sessions as well as live and pre-recorded webinars.
Program Marketing & User Adoption– to maximize local adoption we’ll strategize with you and develop marketing campaigns to successfully launch the solution to your field stakeholders. We’ll create launch materials and ongoing communication pieces to bolster local stakeholder participation – thereby accelerating your ROI.
Ongoing Program Support – long after your ad builder solution is up and running, your Client Service support team will be there to support you. We’ll conduct regular account reviews, provide you with reporting and work with you to take advantage of opportunities for improvement.
24/7 Support for Local Stakeholders
While we pride ourselves on developing ad builder solutions that are extremely easy-to-use we do realize that there are times when your local stakeholders and agency partners will have questions or need assistance with their local marketing.
BrandMuscle’s Support Center fields both marketing and technology related questions from your local stakeholders as well as agency partners. Our Support Team members are trained and well-versed not only on BrandMuscle’s ad builder solutions but also on each of our clients individual marketing programs and ad builder solutions.
Support Center Hours of Operation
| 8 AM to 8 PM ET |
| by Pager Service |
