Brandmuscle careers


Brandmuscle is reinventing local marketing in a way that none of our competitors can. We’ve combined the three leaders in the distributed local marketing space to create a comprehensive solution that is only going to become more powerful and more profitable over time. People who work for us are real can-do self-starters who love to help our clients get exactly what they need. Brandmuscle offers a competitive salary, along with personal development opportunities and excellent benefits. Brandmuscle is an equal opportunity employer.

Browse the latest Brandmuscle job listings below. If you’re interested in a career at our brand marketing company, simply click one of the Apply Now buttons. We look forward to hearing from you.



Client Services Specialist
Client Services
Austin, TX

View Details

Description
Fluent in Spanish and Portuguese required

A Client Services Specialist will work in a service environment and be responsible for auditing routine and complex marketing claims, data entry of claim information and handle calls to answer questions and resolve disputes.

Primary Responsibilities:

  • Inbound/outbound call center communications responding to customer, sales and client contacts concerning marketing programs or claim processing questions
  • Maintain a professional and positive attitude while handling difficult customer calls
  • Monitor and track customer issues to ensure accurate resolution
  • Learn to apply knowledge of clients' marketing programs and branding guidelines
  • Apply knowledge of state laws and regulations pertaining to advertising disclaimers as trained
  • Audit routine and complex claims and enter claim data into system
  • Approve advertising or marketing initiatives as meeting program guidelines and being eligible for future payment
  • Performing research requests including gathering and analyzing data
  • Provide procedural training and information to peers
  • Work on assignments where judgment and initiative are required in resolving problems and making recommendations
  • May determine methods and procedures on new assignments
  • Quality check own work as well as others


Requirements
Fluent in Spanish and Portuguese required

  • College degree preferred
  • Ability to communicate effectively and clearly, both orally and in writing
  • Excellent customer service and interpersonal skills required
  • Ability to multi-task and handle large volumes of work in a short period of time
  • Proficient computer skills coupled with typing ability
  • Strong organizational skills and detail oriented
  • Ability to manage relationships in a fast paced environment
  • Ability to problem solve
  • Ability to demonstrate initiative and good judgment in resolving issues


Experience
Experience in call center environment a plus





Field Marketing Specialist
Client Service
Austin, TX - Position located in Kansas City, KS

View Details

Description

The Local Marketing Specialist (LMS) is responsible for the coordination of client marketing programs placed through Brandmuscle’s Print Center, and for sustaining an in-depth understanding of the Print Center capabilities and various local marketing tactics.

Under direct supervision, responsibilities include:

  • Working with Brandmuscle clients (primarily via phone) to understand their immediate marketing needs and provide media ordering/management assistance
  • Act as a liaison between the client and the Brandmuscle Media/Print Buying & Planning teams to ensure that project goals and timelines are met
  • Identifying marketing solutions for clients to meet plan and budget goals
  • Recommending and taking action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle
  • Working with Brandmuscle’s Media/Print Team and outside partners to answer and fulfill media and print requests
  • Processing claims and associated details for media/print orders
  • Project Management of client media/print programs
  • Interfacing with all stakeholders that will interact with the project, including end-users, media/print partners, internal sales, product development, graphic operations and client service teams
  • Providing ongoing feedback and assessment of project status and issues to managers and executives


Requirements

  • A Bachelor’s degree is required
  • Detail- and client service-oriented
  • Self-starter, ability to work without direct supervision
  • Availability to accommodate various working hours as client workload requires
  • Superior communication skills, both verbal and written
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
  • Excellent organizational skills


Experience
A minimum of 2 years of print experience, either at a printer, through an advertising agency, media sales or client-side marketing role is required.





On-site Client Service Manager
Client Service
Austin, TX - Position located in Lexington, KY

View Details

Description

The On-site Client Service Manager (OCSM) serves as the liaison between Brandmuscle and its (client’s) marketing and finance teams.  The OCSM provides exceptional service to the client with a focus on development and maintenance of the business relationship. The OCSM will provide co-op advertising and ad builder administrative support duties as an extension of the clients’ team. This highly motivated individual will contribute to the execution of the client’s functional needs by complying with all quality control processes, managing project/meeting schedules and coordinating all status communications.  The OCSM will also assist with gathering the approvals for major project work as the Brandmuscle solution is implemented.  Exemplary client management skills are essential for success in this position. The OCSM works in tandem with Brandmuscle offsite teams to achieve overall account success and client satisfaction through flawlessly executing projects and day-to-day account duties specific to the client’s needs.

The OCSM's responsibilities include: 

  • Handling co-op program and ad builder related administration tasks on behalf of client
  • Coordinating communications with client, client creative agency, and Brandmuscle teams
  • Expanding the client relationship through proactive and innovative project management, exceptional relationship building, driving internal contacts to ensure timely deliverables to the client, and strategizing with clients for future business opportunities
  • Applying knowledge of client brand standards and marketing strategy to maximize impact of Brandmuscle tools and co-op advertising program spending  
  • Coordination of implementation requirement specifications and approvals for the development of the Brandmuscle solution
  • Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure timely completion of projects
  • Interfacing with all teams impacting projects for the client, including end users, product development and client service
  • Ensuring adherence to quality standards and reviewing project deliverables
  • Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle
  • Providing ongoing feedback and assessment of project status and issues to managers and executives
  • Assisting senior management in developing strategies to meet specific financial goals outlined by Brandmuscle’s Executive Team


Requirements

  • Bachelor’s degree, management experience
  • Exceptional verbal and written communication skills
  • Some travel required 
  • Advertising and co-op program industry knowledge, commitment to client service
  • Must be thoroughly computer literate and able to learn new software quickly
  • Retail and sleep/mattress industry related experience a plus


Experience
5+ years of client service experience with agency account service or client side co-op advertising management experience is preferred.  Knowledge of advertising, media, digital and print production processes are also desired.  





Associate Account Manager
Supplier
Chicago, IL - Position located in Santa Monica, CA

View Details

Description

This role is responsible for supporting the client and Brandmuscle team with various day-to-day client needs.  In addition, the Associate Account Manager plays a key role in understanding, utilizing and deploying Brandmuscle resources that support the customer requirements for success.   ·    

  • Provides seamless internal workflow including submitting orders, pulling tracking information, and formatting data/reports for analysis       
  • Manages all applications associated with the client including (but not limited to) POS On Demand, Consolidator, Fulfillment         
  • Enters jobs and associated order information into propriety software to prepare order requests for design and print creation         
  • Manages Projects for client including reporting status, taking responsibility to manage from inception through completion         
  • General client and site management   
  • Updates sites with most recent marketing creative, as well as all Consolidator activity 
  • Enters Sales Orders & coordinates Custom Ad hoc orders to bill jobs in a timely fashion 
  • Assists with submitting & managing tickets (open/update/close); and prioritize template uploads, project deployments, ordering windows, production, delivery and tracking 
  • Tests template and consolidator item functionality, including users and budgets before items are announced to the client for initial review 
  • Upon approval, moves new templates and programs live/archives outdated templates and programs 
  • Updates how-to user guides 
  • Creates new user logins; disables former user logins, maintains business unit designation, and budget controls, maintains appropriate user access against templates and programs        
  • Runs daily reports for client teams to ensure workflow is on-time and accurate; tracks orders and submit tracking and invoices to Accounts Receivable           
  • Enters ad hoc & web hoc orders
  • Answers general service line and directs calls accordingly


Requirements

  • Organization and versatility. Multi-tasking is the standard operating procedure; handling multiple jobs, data input, taking direction and managing schedules are an everyday reality         
  • Proficiency with Microsoft Word, Excel and PowerPoint is a MUST        
  • Able to effectively work and take direction within a team environment        
  • Strong sense of client service and urgency related to client requests          
  • Attention to detail and flawless execution of daily tasks          
  • A highly driven and passionate individual, with a “can do" attitude and a strong desire to grow          
  • High energy and infectious enthusiasm, with a positive outlook and willingness to “roll up the sleeves" to get the job done          
  • Analytic skills, an inquisitive mind and an acute attention to detail  Works well with others, yet takes personal responsibility and accountability for their own work


Experience

  • Bachelor’s degree in Marketing, Communications, or related field
  • Print production experience useful but not required
  • Familiarity with graphic arts and point of sale marketing is a plus (but not required)       





Client Service Representative
Supplier
Chicago, IL

View Details

Description

The Client Service Representative (CSR) is a new role for the Supplier Team. This person will report to one of the VP Client Services – Supplier Channel and will be provided with weekly assignments by one of the Account Managers. This role is responsible for supporting the Client Service team with various day-to-day client needs.  In addition, the CSR plays a key role in understanding Brandmuscle resources that support the customer requirements for success.

  • Provides seamless internal workflow including submitting orders, pulling tracking information, and formatting data/reports for analysis
  • Enters jobs and associated order information into propriety software to prepare order requests for design and print creation
  • General client and site management
  • Updates sites with most recent marketing creative
  • Enters Sales Orders & coordinates with Account Managers/Accounting for Custom Ad hoc orders to bill jobs in a timely fashion
  • Assists the AM’s with submitting & Managing Pre-Web tickets (open/update/close); work with Pre-Web team to manage and prioritize template uploads
  • Tests template functionality before items are announced to the client for initial review
  • Upon approval, moves new templates live/archives outdated templates
  • Updates how-to user guides Updates recipe database
  • Creates new user logins; disables former user logins
  • Runs daily reports for client teams to ensure workflow is on-time and accurate; tracks orders and submit tracking and invoices to Accounts Receivable
    • Primary responsibility resides with the AM – CSR will assist
  • Enters ad hoc & web hoc orders on behalf of Clients & Design team
  • Answers general service line and directs calls accordingly


Requirements

  • Organization and versatility. Multi-tasking is the standard operating procedure; handling multiple jobs, data input, taking direction and managing schedules are an everyday reality 
  • Proficiency with Microsoft Word, Excel and PowerPoint is a MUST Able to effectively work and take direction within a team environment Strong sense of client service and urgency related to client requests 
  • Attention to detail and flawless execution of daily tasks 
  • Familiarity with graphic arts and point of sale marketing is a plus (but not required)
  • A highly driven and passionate individual, with a “can do" attitude and a strong desire to grow 
  • High energy and infectious enthusiasm, with a positive outlook and willingness to “roll up the sleeves" to get the job done 
  • Analytic skills, an inquisitive mind and an acute attention to detail 
  • Works well with others, yet takes personal responsibility and accountability for their own work


Experience

  • Bachelor’s degree in Marketing, Communications, or related field
  • Print production experience useful but not required





Graphic Designer
Supplier
Chicago, IL

View Details

Description

Brandmuscle is a marketing services company with an internal design department. We are currently seeking an experienced graphic designer to join our Supplier client design team. We are looking for an innovative thinker with the ability to manage a high volume of individual projects under challenging time constraints. Our ideal candidate is tech-savvy and efficient with great attention to detail and the ability to solve problems quickly and creatively.

Responsibilities: ·        

  • Serve as the overflow/backup designer in support of all supplier clients          
  • Work closely with the Creative Director and Brandmuscle’s supplier client teams to conceptualize, design and execute promotional programs and marketing materials (print and digital)         
  • Understand business objectives, client expectations and needs          
  • Independently manage, document, and prioritize workload to meet deadlines          
  • Maintain a high standard of design quality and professionalism


Requirements

  • Strong Working Knowledge of Adobe Creative Suite – Illustrator, InDesign, Photoshop        
  • Confident understanding of the print industry and production process         
  • Strong typography, understanding of color, hierarchy and layout reflected in a portfolio of work        
  • Ability to handle multiple responsibilities, establish priorities and consistently meet required deadlines         
  • Ability to follow strict brand and visual guidelines        
  • Excellent written and verbal communication skills        
  • Ability to work independently with careful attention to detail and organization        
  • Resourceful problem solver with a helpful, team-oriented and friendly attitude         
  • Ability to thrive under pressure in a fast-paced environment, balancing tight deadlines with great design and brand consistency


Experience

  • Bachelor’s degree in Graphic Design, Visual Design, Fine Arts, or related field          
  • Minimum 3 years of relevant professional design experience
  • Prior experience with wine & spirits brands and/or shopper marketing is a bonus





On-Site Graphics Account Manager
Supplier
Chicago, IL - Position located in Santa Monica, CA

View Details

Description

The On-Site Graphics Account Manager leads in the coordination of account needs, including orders, design, and data entry.  This role actively works with the Chicago (Brandmuscle HQ) support team to review issues and feedback from the client.  This position reports to the Vice President of the Western Region, but takes direction from client specific account managers and designers in the Chicago office.   

  • Manages and maintains user profiles, addresses and application access        
  • Manages and maintains account databases. Supports the launch of specific application ordering sessions by working with clients and internal Brandmuscle team in Chicago          
  • Manages multiple design projects of varying complexities ensuring all client directions are followed          
  • Manages account design queue – Expected to design all assigned orders within 48 hour turnaround     
  • Accountable for quality of work and timeliness of delivery across all creative projects      
  • Produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines
  • Collects local print requests from clients and inputs complete and accurate information into company’s proprietary software application   
  • Understands all aspects of Brandmuscle’s design, approval & production process       
  • Manages the overall workload and workflow for the market to ensure that all orders meet agreed upon turnaround times        
  • Maintains company’s standard of quality and customer service        
  • Identifies client expectations and needs         
  • Leads trainings for sales force on Brandmuscle’s processes and applications      
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs         
  • Understands and adheres to brand guidelines for both distributor and supplier clients and acts as “brand advocate” when necessary         
  • Works with clients marketing personnel and sales management to identify additional applications for Brandmuscle tools and services       
  • Receives and inspects inventory, and distributes finished material


Requirements

  • Bachelor’s Degree in Marketing, Visual Design, Fine Arts, or related field preferred       
  • Strong visual communicator with a sharp sense of design         
  • Ability to project manage multiple projects with changing priorities       
  • Ability to follow strict brand and industry guidelines       
  • Strong design portfolio         
  • Strong attention to detail          
  • Excellent written, verbal communication and presentation skills        
  • Ability to work independently as well as collaboratively with careful attention to detail        
  • Strong sense of customer service          
  • Self-motivated, organized and accountable       
  • Resourceful problem solver        
  • Thrives under pressure with the ability to meet quick deadlines         
  • Confident understanding of the print industry and production process        
  • Possess strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop
  • Strong understanding of Microsoft Office programs – Word, Excel, Power Point


Experience

  • 3+ years of industry/agency experience
  • Customer service experience is a plus





Sales Executive
Sales
Chicago, IL

View Details

Description

Brandmuscle is a leading provider of distributed marketing tools and solutions; with an industry leading presence in the Alcohol Beverage industry.  Within one of our four US based facilities we manufacture menu covers that are primarily used in the hospitality industry at bars and restaurants.

We are looking to expand our sales presence to additional locations in the US. We are looking for a Sales Executive to execute an Outside Sales approach, along with some reliance on inside sales techniques, to market our menu cover service to the thousands of bars and restaurants in the Chicago, IL market and surrounding areas.

The position pays a base salary of $30-50k + commissions on new accounts + residual commissions on all repeat business.  This is a great opportunity for someone looking to establish a book of business and watch it grow. Recent college graduates welcome to apply; experienced industry sales reps may achieve higher first year earnings. The ideal candidate has a strong history of inside sales success and a desire to advance to an outside sales position

Expectations of the Sales Executive:

  • Utilize, maintain, and develop a complete Salesforce Data Base
  • Outside Sales Representative will execute a route style marketing approach to reach at least 100 accounts each month
  • Efforts will generate 10 new accounts per month creating residual and upfront commissions and revenue 
  • Demonstrates strong personal selling, time management, public speaking skills


Requirements

  • Valid Driver license and clean DMV record Excellent communication skills
  • Experience writing simple correspondence
  • Strong competitive nature
  • Experience effectively presenting information in one-on-one and small group situations to customers, clients, and fellow employees
  • Skilled in calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Skilled in basic Microsoft Office (Word, Excel, Outlook and Power Point) functions


Experience

  • Bachelor's degree in related field 
  • A strong history of inside sales success





Senior Graphic Designer
Distributor
Chicago, IL

View Details

Description

The Senior Designer (SD) collaborates and assists the Associate Creative Director with completion of projects for high priority managers and events and serves as a reliable back-up to Associate Creative Director in time of absence. This position reports to the Director of Distributor Operations.  

Under direct supervision, responsibilities include:         

  • Takes over primary responsibilities for smaller clients         
  • Follows up with questions and requests from field in a timely manner         
  • Acts as main support designer for given client base    
  • Manages individual design queue: Expected to design between 10 to 15 standard jobs in a day 
  • Primary back-up for out of office on-site employees        
  • Quarterly pushes and template creation.     
  • Assists Associate Creative Director in identifying important programs for client     
  • Designs and completes market specific templates, order forms and email blasts as instructed by Associate Creative Director          
  • Understands Brandmuscle’s business objectives and becomes a master of identifying client expectations and needs
  • Educates clients on new and emerging design trends and keeps them thinking in a forward fashion
  • Maintains Brandmuscle’s standard of quality and customer service


Requirements

  • Degree in Graphic Design, Visual Design, Fine Arts, or related field         
  • Strong visual communicator with a sharp sense of design          
  • Ability to handle multiple responsibilities, establish priorities and consistently meet required deadlines          
  • Ability to follow strict brand and industry guidelines        
  • Excellent communication skills (both written and verbal)        
  • Ability to work independently as well as collaboratively with careful attention to detail          
  • Resourceful problem solver         
  • Thrives under pressure in a busy, fast-paced environment balancing tight deadlines with great design         
  • Confident understanding of the print industry and production process          
  • Strong design portfolio
  • Expert knowledge of Creative Suite – Illustrator, InDesign, Photoshop
  • Some travel may be required


Experience
2+ years of industry/agency experience 





Software Engineer
Software Development
Chicago, IL

View Details

Description
Software engineers (SEs) work in small teams that design, build, and deploy new applications for the Brandmuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer. 

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Code Release management in the .NET framework
  • Experience with .NET Deployment strategies


Skills
Business skill set:
Ability to plan and manage your own work to meet deadlines Eager to work on multiple teams and projects at the same time Adaptable to multi-cultural communication and collaboration Able to learn and apply new techniques just-in-time


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication


Experience
2+ years relevant software engineering experience





Associate Client Service Manager
Client Service
Cleveland, OH

View Details

Description

Associate Client Service Managers (ACSMs) provide exceptional service to our clients by facilitating communication and project work between the clients and the Client Service Team as well as helping to implement the media for the client to meet and exceed expectations. 

The primary focus for the Associate Client Service Manager is the maintenance of business relationships with clients.  This individual will be managing the execution of the specific project work for clients. Under direct supervision, the ACSC responds to and diagnoses problems through discussion with users and assists Client Service Managers (CSMs) with project workloads. 

  • Under general direction, oversees projects for a particular client or clients
  • Responsible for expanding the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client,
  • Assigns individual responsibilities among Client Service Coordinators, identifying appropriate resources needed and notifying Client Service Team of schedule status to assure timely completion of client projects
  • Interfaces with all areas involved with projects for the client including end users, Product Development and Client Service
  • Ensures adherence to quality standards and reviews project deliverables. 
  • Recommends and takes action to assist in the analysis and solutions of client issues and problems
  • Provides ongoing feedback and assessment of project status and issues to Client Service and development teams
  • Problem recognition, research, isolation and resolution steps
  • Testing for quality assurance
  • Provides support and assistance to CSMs and guidance to CSCs
  • Conducts training sessions
  • Coaches new users through the post-training learning and acclimation process
  • Implements data changes requested by the client 
  • Interacts with development teams on a daily basis to ensure that communication of client project status and associated issues continue to flow
  • Other responsibilities for this position may include help desk management or software testing, depending on the assigned clients and CSMs. The ACSC must therefore be flexible and able to accommodate a variety of priorities.


Requirements

  • Bachelor’s degree required, Internet experience a plus.  Some travel required.
  • Advertising industry knowledge, commitment to client service.
  • Must be thoroughly computer literate and able to learn new software quickly.


Experience
Three to five years of ad agency account service or client side advertising management experience, and a complete knowledge of advertising and print production processes are essential.





Application Support Engineer
IT
Cleveland, OH

View Details

Description

Application Support engineers (ASEs) work in small teams that design, build, and deploy new applications for the Brandmuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer.

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Training client community on new/existing product features, provide and maintain style guides to control uniformity across clients.
  • Support operations requests for custom reporting and data analysis.
  • Responsible for triaging issues in product deployments.
  • Liaise with technical and technical staffs to solve business problems with current/existing product features.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Change management in the .NET framework
  • Experience with .NET Deployment strategies


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation  

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication  

Business skill set:
Ability to plan and manage your own work to meet deadlines
Eager to work on multiple teams and projects at the same time
Adaptable to multi-cultural communication and collaboration
Able to learn and apply new techniques just-in-time


Experience
2+ years relevant software engineering experience





Client Service Manager
Client Service
Cleveland, OH

View Details

Description

The Client Service Manager (CSM) provides exceptional service to our clients in their primary role of development and maintenance of business relationships.  The CSM also manages the execution of the major project work as the Brandmuscle solution is implemented.  Exemplary client management skills are essential for success in this position. 

Under general direction, the CSM's responsibilities include: 

  • All aspects of implementation of the Brandmuscle solution for a variety of clients.
  • Expanding the client relationship through proactive and innovative project management, exceptional relationship building, driving internal contacts to ensure timely deliverables to the client, and strategizing with clients for future business opportunities.
  • Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects.
  • Interfacing with all teams impacting projects for the client, including end users, product development and client service.
  • Ensuring adherence to quality standards and reviewing project deliverables.
  • Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle.
  • Providing ongoing feedback and assessment of project status and issues to managers and executives.
  • Managing and directing the work of Account Executive(s)
  • Mentoring and developing Account Executives on industry concepts, practices and procedures.
  • Completing monthly client billing accurately and on time.
  • Assisting senior management in developing strategies to meet specific financial goals outlined by Brandmuscle’s Executive Team. 


Requirements

Bachelor’s degree

Management experience, coaching and mentoring skills.

Exceptional quantitative analytical skills and aptitude.

Intermediate Excel skills a plus.

Internet experience a plus.

Some travel required. 

Advertising industry knowledge, commitment to client service. 

Must be thoroughly computer literate and able to learn new software quickly.


Experience

  • Three to five years ad agency account service or client side advertising management experience is preferred.  Complete understanding of advertising and print production processes are also desired.  
  • B2B experience ideal





Graphic Production Coordinator I
Graphic Operations
Cleveland, OH

View Details

Description

Brandmuscle is not a creative agency. However, we do employ a Graphic Operations production team to work with creative materials supplied by our clients and their creative teams.

The Graphic Operations team is responsible for the preparation, verification and manipulation of creative materials for use within our web-based proprietary ad template technology solution. There is limited traditional creative work involved in producing these web-based templates, prototypes or samples in response to customer and industry requirements.  

The Graphic Production Coordinator I is an entry-level Graphic Operations position. This position is typically paired with a Graphic Production Associate Manager or Graphic Production Manager to complete delegated Graphic Operations projects.  

Under direct supervision

Responsibilities of the Graphic Production Coordinator I include:   ·        

  • Coordinating projects as assigned.  
  • Developing and testing templates for client and internal projects in a proprietary layout tool (training provided) driven by geometry and customer specifications.  
  • Develop project estimates   
  • Working with Product Development and Client Service teams to coordinate all project details, schedule and integrate into system.  
  • Tagging and applying rules to template elements within proprietary solution in combination with graphics software solutions such as InDesign   
  • Preparing images; cropping, scaling, and converting color to grayscale for use in various media types (newspaper, magazine, banner, etc.). 
  • Preflighting creative materials; including verification of color space, resolution, bleeds, fonts, mechanical specifications, etc.


Requirements

  • Ability to plan, manage and track assigned projects   
  • Ability to work efficiently and effectively in a fast-paced environment   
  • Ability to work on multiple projects in a deadline driven environment   
  • Excellent communication skills, both verbal and written    
  • Good problem solving skills   
  • Ability to accommodate various working hours as client workload requires    
  • Experience with Adobe applications: Illustrator, Photoshop, InDesign, Acrobat/Distiller, Excel and other Microsoft Office tools.   
  • Knowledge of Dreamweaver, Flash, HTML or HTML5 is a definite plus.    
  • Ability to work on both Mac and PC platforms.


Experience
Graphic Arts Degree with 1 – 3 years of related experience.





Graphic Production Coordinator II
Graphic Operations
Cleveland, OH

View Details

Description

Brandmuscle is not a creative agency. However, we do employ a Graphic Operations production team to work with creative materials supplied by our clients and their creative teams.

The Graphic Operations team is responsible for the preparation, verification manipulation of creative materials for use within our web-based proprietary ad template technology solution. There is limited traditional creative work involved in producing these web-based templates, prototypes or samples in response to customer and industry requirements.  

The Graphic Production Coordinator II is an advanced-level Graphic Operations position. The Graphic Production Coordinator II is the primary graphics contact for one or more Brandmuscle clients and is responsible for organizing and coordinating all Graphic Operations projects for their assigned clients.  Reports to the Graphic Operations Associate Manager.  

Responsibilities of the Graphic Production Coordinator II include:            

Coordinating projects as assigned.  

  • Developing and testing templates for client and internal projects in a proprietary layout tool (training provided) driven by geometry and customer specifications.     
  • Develop project estimates    
  • Working with Product Development and Client Service teams to coordinate all project details, schedule and integrate into system.     
  • Tagging and applying rules to template elements within proprietary solution in combination with graphics software solutions such as InDesign     
  • Preparing images; cropping, scaling, and converting color to grayscale for use in various media types (newspaper, magazine, banner, etc.).  
  • Preflighting creative materials; including verification of color space, resolution, bleeds, fonts, mechanical specifications, etc.   
  • Organizing and coordinating alternate Graphic Operations resources as needed for completion of assigned client projects.    
  • Creating and maintaining assigned client tutorials, help guides, and new functionality demos; including proof-of-concept and corresponding requirements documentation.     
  • Creating and maintaining creative asset archives for all assigned clients.


Requirements

  • Ability to plan, manage and track assigned projects.          
  • Ability to work efficiently and effectively in a fast-paced environment          
  • Ability to work on multiple projects in a deadline driven environment.         
  • Excellent communication skills, both verbal and written.          
  • Self – starter, ability to work without direct supervision         
  • Good problem solving skills: able to identify issue, define cause, document resolution, and implement solution          
  • Ability to accommodate various working hours as client workload requires         
  • Proficiency with Adobe applications: Illustrator, Photoshop, InDesign, Acrobat/Distiller, Excel and other Microsoft Office tools.         
  • Experience with Dreamweaver, Flash, HTML or HTML5.         
  • Ability to work on both Mac and PC platforms. The ability to communicate effectively when speaking about graphics standards and processes with both internal and external clients


Experience
Graphic Arts Degree with 2 – 5 years of related experience





Local Marketing Support Representative
Media
Cleveland, OH

View Details

Description
The Local Marketing Support Representative is responsible for working with users of Brandmuscle’s Media Center to help execute local marketing and advertising programs placed through Brandmuscle.  
Under direct supervision, responsibilities include: 

  • Working with a wide range of Brandmuscle users (primarily via phone) to understand their immediate marketing needs
  • Work to fulfill  and execute local marketing and media requests (newspaper, magazine, radio, TV, local sponsorship/events, and online)        
  • Resolving basic problems while referring more complex problems to Marketing Lead, Marketing Specialist, or Marketing Manager.
  • Identifying and providing recommendations on the best solution to meet each user’s marketing and budget goals
  • Act as a liaison between the client and the Brandmuscle Media Planning team to ensure that project goals and timelines are met
  • Processing payment, co-op claims and associated details for media orders. Ensuring and proofing that insertion orders and creative materials are delivered to media partners as needed        
  • Coordinating a variety of priorities in a fast-paced environment.


Requirements
Degree in marketing, advertising or communications. 
Excellent communication skills, both verbal and written
Detail- oriented Self-starter
Availability to accommodate various working hours as client workload requires
Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
Excellent organizational skills


Experience
1-2 years of experience, either in an advertising agency, media sales or customer service role is preferred.





Local Marketing Support Representative II
Media
Cleveland, OH

View Details

Description

The Local Marketing Support Representative is responsible for working with users of Brandmuscle’s Media Center to help execute local marketing and advertising programs placed through BrandMuscle.

Under direct supervision, responsibilities include:

  • Working with a wide range of Brandmuscle end users (primarily via phone) to understand their immediate marketing needs
  • Submitting media requests for various vehicles (newspaper, magazine, online, radio/tv, sponsorships and events) into CRM system
  • Auditing completed media requests to ensure they match the client’s overall local marketing objectives and the original media request submitted
  • Acting as a liaison between the client and the Brandmuscle Media Planning team to ensure that project goals and timelines are met
  • Communicating and presenting media plans and rates to the end users, including any follow-up required to complete the request
  • Processing payment, co-op claims and associated details for media orders.
  • Proofreading and confirming that insertion orders and creative materials are accurate and delivered to media partners by defined deadlines
  • Coordinating a variety of priorities in a fast-paced environment
  • Training new LMSRs on the software, clients, processes and programs utilized in the role
  • Mentoring and coaching new team members
  • Providing reporting and communicating programs status and results across the organization


Requirements

Degree in marketing, advertising or communications.

Excellent communication skills, both verbal and written

Detail- oriented, self-starter

Availability to accommodate various working hours as client workload requires

Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)

Excellent organizational skills


Experience
2+ years of experience, either in an advertising agency, media sales or customer service role





Manager, Support Services
Client Services
Cleveland, OH

View Details

Description

The Manager, Support Services (MSS) provides exceptional end user support to all clients by managing the Help Desk functions and personnel.  Exemplary client service, support, and management skills are essential for success in this position.

The Support Service Manager’s responsibilities include:        

  • Efficiently providing support, including telephone and email requests, for all clients on multiple web based applications.          
  • Providing support for more complex client issues and sharing solutions and implications with the Client Service and Support teams.         
  • Helping new users through the post-training learning and acclimation process.          
  • Directing the day-to-day activities of Support Team staff to ensure that departmental goals are established and achieved.          
  • Maintaining strong working relationships with internal and external customers, communicating and escalating client issues when appropriate.        
  • Acting as primary liaison between the client and company for any escalated client call-related issues.        
  • Establishing and enforcing Support Team service level agreements in conjunction with Client Services to set resolution expectations and timeframes.       
  • Overseeing the development, implementation and administration of Support Desk departmental policies and procedures.         
  • Making updates to client call routing workflows through Avaya IP Office.         
  • Identifying, developing and implementing end user training programs to increase software application literacy and self-sufficiency.          
  • Attending offsite client training sessions with Client Service to provide guidance, application support and troubleshooting assistance.        
  • Providing monthly departmental reporting and assessment of performance metrics.       
  • Measuring Support Team performance against customer requirements and recommending modifications to existing systems.         
  • Providing leadership and support to other teams and BMI management when needed.          
  • Review monthly departmental reporting for accuracy and provide assessment of performance metrics         
  • Auditing Support Team calls, e-mails and providing feedback during weekly team and individual status meetings          
  • Conducting individual annual and bi-annual reviews with Support Team members


Requirements

  • Ability to learn new software quickly
  • Considerable help desk/customer service skills and experience
  • Ability to build strong relationships
  • Ability to motivate and direct team members
  • Ability to communicate effectively
  • Strong customer focus, organizational and conceptual skills
  • Some travel required
  • Availability to be on call for after-hours/weekend/holiday support as assigned.
  • Familiarity with Avaya IP Office and CRM systems 


Experience
5-7 years of experience in a help desk/customer service supervisory role.  





Media Planner/Buyer
Media
Cleveland, OH

View Details

Description

The Media Planner/Buyer is responsible for working with Brandmuscle’s Local Marketing Specialists, Assistant Media Planner/Buyers and Client Service Managers to plan and purchase media space/time for clients in a variety of local media. Must have understanding of various local media options and how each supports client marketing objectives.

Responsibilities include:

  • Look for and deliver new and innovative solutions to client business issues and challenges.
  • Participate during presentations or calls with client.
  • Research, negotiate and execute advertising placement in a variety of traditional and non-traditional local media.
  • Analyze media placement ad results to identify the most cost effective mix by market. 
  • Reconcile media plans and handle invoicing to ensure vendors are paid efficiently
  • Manage material delivery in a timely, efficient manner.  Ensure all necessary forms are completed and delivered in an accurate and timely fashion.
  • Generate and present agency’s strategic POVs.
  • Foster client/partner/vendor relationships.
  • Team with Local Marketing Representatives to complete Post Buy Analyses for larger buys.
  • Stay current on media trends.


Requirements

  • A Bachelor’s degree is required.       
  • Superior communication skills, both verbal and written.
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)


Experience
A minimum of 3 years media buying experience in an advertising agency, media agency or corporate media buying department planning and buying traditional and non-traditional media.





Project Lead Support
Client Service Operations
Cleveland, OH

View Details

Description

The Client Service Operations, Project Lead (PLSCS) Support Role provides exceptional service to our Client Service team and their respective clients.   This individual works with the Client Service team on project execution, product knowledge and support.  Exemplary project management skills are essential for success in this position.

Under general direction, the PLCS’s responsibilities include:

  • Managing multiple projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects
  • Managing, with supervision, all aspects of implementation of Brandmuscle products for existing clients
  • Interfacing with all teams affecting projects for the client, including end users, IT and Client Service teams
  • Consistently ensuring adherence to quality standards and reviewing project deliverables
  • Providing ongoing feedback and assessment of project status and issues to your Manager, Client Service team, and  Company Executives
  • Providing recommendations by developing a thorough understanding of the client’s business and applying best practices that meet the client’s business objectives
  • Mentoring the Client Service teams on new products, practices and procedures
  • Providing quality assurance testing of new releases for the Client Service team, as needed
  • Working closely with the IT team to prioritize issue resolution to meet both the client’s and Brandmuscle’s objectives


Requirements

  • Bachelor’s degree
  • Demonstrated track record of successful project management
  • Demonstrated technical aptitude and ability to learn new software quickly
  • Proven track record of providing exceptional client service
  • Advertising industry knowledge a plus
  • CSS experience a plusSome travel required


Experience
Two to four years project management or client service support is preferred.





Software Engineer
Product Development
Cleveland, OH

View Details

Description
Work in teams that design, build, and deploy new applications for the Brandmuscle brand management solution. Interpret customer business requirements and develop detailed system specifications for software development. Build out the data and process components in a MS.NET/SQL Server environment. Under supervision: Analyze client's requirements, configure, deploy and support software implementation; Develop, code, test and debug new software or enhancements to existing software; Design new or changed software components; Work with technical and client service staff to understand and plan resolution to issues with installed production software; Analyze customer suggestions for software improvement or enhancement; Design and write application software according to approved specification; Design software products and software implementation, Object oriented design and implementation; Code Release management in the .NET framework.


Skills
Knowledge of MS.Net Framework, .Net/C#, VB Script, MS SQL Server 2005, & Stored Procedures; Web Services, XML, Service Oriented Architectures, Design Patterns and Refactoring.


Requirements
Special Requirements: Knowledge of MS.Net Framework, .Net/C#, VB Script, MS SQL Server 2005, & Stored Procedures; Web Services, XML, Service Oriented Architectures, Design Patterns and Refactoring.   Master’s degree in Computer Science, Information Technology, Engineering or related.  


Experience
Master’s degree in Computer Science, Information Technology, Engineering or related.  





SQL Server Database Developer/ Report Writer
IT
Cleveland, OH

View Details

Description
SQL Database Developer creates and maintains stored procedures, database maintenance scripting, and Reporting Services reports for a variety of applications.  


Requirements
A Bachelor's degree in Software Engineering, Computer Science or Electrical Engineering plus 3-5 years of experience in:

  • SQL Server (2005, 2008R2, or 2012)
  • T-SQL
  • Stored Procedures/Views/Triggers (creation, tuning, and maintenance)
  • RDBMS Queries and SQL

Technical Skillset:

  • Ability to create and maintain database tables, stored procedures and maintenance scripts
  • Knowledge of SSRS or a similar reporting toolset is a plus
  • Knowledge of MS CRM is a plus
  • Familiarity with RUP process or similar SDLC process and tools
  • Proven familiarity with Design Patterns and refactoring
  • Familiarity with UML and system documentation
  • Ability to translate customer specific requests into re-deployable system functions
  • Develop, present, and defend use cases for new product development
  • Diagnose, plan, and implement fixes to software bugs or design flaws
  • Analyze and plan data integration processes for application-to-application communication

Business Skillset:

  • Ability to plan and manage your own work to meet deadlines
  • Eager to work on multiple teams and projects at the same time
  • Adaptable to multi-cultural communication and collaboration
  • Able to learn and apply new techniques just-in-time


Experience

  • SQL Server CLR development
  • Exposure to C#/.Net/ASP.Net
  • SSIS
  • OLAP and/or Pivot Tables a plus
  • Reporting Services reporting a plus
  • Other Enterprise-Level reporting tools 





Support Representative
Client Service
Cleveland, OH

View Details

Description

The Support Representative (SR) identifies and handles client inquires in a help desk environment.  The SR answers all help desk calls and supports Client Services with all aspects of help desk operations. 

This position involves extensive contact with clients, with a focus on client satisfaction. Under direct supervision, the SR responds to and diagnoses problems through discussion with users and assists the Support Services Lead with project workloads.  Major focus of the SR includes: 

  • Answering help desk calls for all clients on multiple web based applications.
  • Responding to and processing help desk e-mails.
  • Resolving basic problems while referring more complex problems to Support Representative II, Support Services Lead or Client Service Account Executive.
  • Helping new users through the post-training learning and acclimation process.
  • Trafficking one-off advertising requests according to client specifications
  • Processing data changes requested by the client. 
  • Retrieving and sending files to clients as needed.
  • Maintaining help desk tickets, tracking information completely and accurately.
  • Interacting with client services teams on a daily basis to ensure client satisfaction.
  • Providing assistance on user guides, tutorials, and quick tips to benefit the client. 
  • Providing support and assistance on special assignments.
  • Providing monthly departmental reporting
The SR must be flexible and able to accommodate a variety of priorities.


Requirements

  • College degree preferred; some college or equivalent experience required.
  • Must have excellent phone skills, with the ability to work in a fast-paced help desk environment.
  • Strong organization and communication skills a must.
  • Must be thoroughly computer literate and be able to learn new software products quickly.
  • Availability to be on call for after-hours/weekend/holiday support as assigned.


Experience
One year of customer service, call center or help desk experience is preferred





UI/UX Designer
IT
Cleveland, OH

View Details

Description

The UI / UX Designer works with the Engineering and Product Management and Client Service teams to define, analyze, prototype and improve Brandmuscle’s web-based distributed marketing platform.  We are looking for a creative, highly motivated individual with a talent for digesting complex information, analyzing it, and producing simple, easy-to-use interface design concepts.

Under general supervision, the UI/UX Designer:

  • Acts as the point person responsible for understanding a the Brandmuscle platform’s functionality, project goals and intentions and identifies/communicates potential solutions to a variety of stakeholders.
  • Translates functional business requirements and use cases into design concepts.
  • Provides elegant and simple interface design solutions that offer enhanced functionality while maintaining the integrity of the product as a whole.
  • Provide highly detailed design documentation as reference material for the Product Management, Development, Quality Assurance, and Training teams.
  • Applies strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities.
  • Turns visions into concepts and translate those concepts into designs that illustrate simplicity, despite system / software complexity.
  • Is directly responsible for delivering User Experience visions, UI specifications and prototypes.
  • Collaborate effectively with product management, development, marketing, and other team members.
  • Stays on top of industry trends and makes recommendations about how they can be applied to Brandmuscle's applications.


Requirements

  • Strong understanding of usability best practices and the ability to apply them to web applications.
  • Proficient with the Adobe Creative. 
  • Experience with the software prototyping tool Axure is a plus.
  • Superior verbal and written communication skills.
  • Highly detail-oriented.
  • Able to handle multiple projects simultaneously.
  • Portfolio of design work will be required prior to interview.
  • A Bachelor’s Degree in a related field


Experience

  • 3+ years’ experience in User Experience / User Interface (UX / UI) design; developing consumer-facing websites; developing web or mobile User Experience designs.
  • Experience/familiarity with professional service software and/or the IT Services domain is a strong plus.





Web and Mobile Software Engineer
Software Development
Cleveland, OH

View Details

Description

Web and Mobile Software Engineers (WMSEs) work in small teams to design, build, and deploy new web and mobile applications, modules, content and features to meet the needs of users on the Brandmuscle brand management solution.  WMSEs use a creative mindset to interpret customer business requirements to design the best possible solution. Components may be integrated into the base product, used to enhance operational process, or deployed as custom solutions to clients’ needs. WMSEs will follow a regimented SDLC, including documentation, design, unit testing, and QA testing in order to ensure the highest quality product reaching the customer. WMSEs primarily develop front end / user facing portions of the Brandmuscle brand management solution, and in this capacity will assist others in good design principles.

Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  

Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.

  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possesses full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Assists with content structuring and format to meet HTML, HTML5 and other needs within the target applications
  • Mentors junior staff on technology and business process.


Skills

Technical Skill Pluses:

SQL, C#, version control system, SOAP, REST, XML, Object Oriented Design, Design PatternsGraphic Design skills

Business Skill Pluses:

Knowledge or experience in marketing and/or advertising


Requirements

Technical skill requirements:

  • Advanced/Expert knowledge in JavaScript, HTML5, CSS3, and jQuery
  • Mobile development - responsive design and/or mobile application development
  • Front-end development experience – Experience developing user friendly and rich UI and UX

Business skill requirements: 

  • Ability to plan, estimate, schedule, and manage your own work to meet deadlines.
  • Eager to work on multiple teams and projects at the same time.
  • Adaptable to multi-cultural communication and collaboration.
  • Able to learn and apply new techniques just-in-time.
  • Strong communication skills both to a technical developer audience and to a non-technical client audience.

Analytical skill requirements: 

  • Ability to translate customer specific requests into re-deployable system functions 
  • Develop, present, and defend use cases for new product development 
  • Diagnose, plan, and implement fixes to software bugs or design flaws 


Experience
2+ years relevant development experience




Copyright © 2013 - 2014 BrandMuscle, Inc.
sitemap | about | products & services | industries | clients | why Brandmuscle | resources | terms of use | privacy statement