Brandmuscle careers


Brandmuscle is reinventing local marketing in a way that none of our competitors can. We’ve combined the three leaders in the distributed local marketing space to create comprehensive local marketing solutions that are only going to become more powerful and more profitable over time. People who work for us are real can-do self-starters who love to help our clients get exactly what they need. Brandmuscle offers a competitive salary, along with personal development opportunities and excellent benefits. Brandmuscle is an equal opportunity employer.

Browse the latest Brandmuscle job listings below. If you’re interested in a career at our brand marketing company, simply click one of the Apply Now buttons. We look forward to hearing from you.



Customer Service Specialist
Client Service
Austin, TX

View Details

Description

The Customer Service Specialist handles client inquires in a help desk environment.  The CSS answers all help desk calls and supports the Client Service Team with help desk operations. This position involves extensive contact with client participants and a focus on superior client satisfaction.  Under direct supervision, the CSS responds to and diagnoses problems through discussion with end users and accessing Brandmuscle software.

The CSS’s responsibilities include:       

  • Answer help desk calls or emails for participants and client field representatives on web based applications, marketing programs, or claim processing questions       
  • Resolving end user problems        
  • Maintain professional/positive attitude while handling difficult customer calls  
  • Update call, email and other service level tracking systems      
  • Monitor and track customer issues to ensure accurate resolution      
  • Apply knowledge of clients’ marketing programs and branding guidelines     
  • Apply knowledge of state laws and regulations pertaining to advertising disclaimers as trained    
  • Perform research requests including gathering data      
  • Work on assignments where judgment and initiative are required in resolving problems and making recommendations       
  • Quality check own work including review of pre-approvals and claims processed by audit pool         
  • Review duplicate claim listing and research/handle duplicate claims      
  • Review re-submitted claims, forward to audit pool as needed         
  • Process data changes requested by the client to register new users or set up/update program participants and sales representatives       
  • Processing files from clients and creating output files as needed       
  • For low volume accounts, this position may audit pre-approvals and claims      
  • For low volume accounts, this position may log manually submitted claims into the system (correspond)     
  • Client specific activities including ad template coordination, compliance monitoring, special program support and approving agent profiles
  • Overtime as required


Requirements

  • Exemplary written and verbal communication skills        
  • Excellent customer service and interpersonal skills required         
  • Ability to multi-task and handle large volumes of work in a short period of time        
  • Flexibility to accommodate a variety of priorities       
  • MS Office (Excel, Word, PowerPoint) Access a plus        
  • Must be thoroughly computer /Internet literate and able to learn new software quickly
  • Ability to manage relationships in a fast paced environment


Experience
1+ years experience in call center environment or 2 yrs. college a plus





Software Engineer
IT
Austin, TX

View Details

Description

Microsoft Web-based Software Engineer  

  • Analyzes requirements from clients
  • Configures, deploys and supports software implementations.
  • Develops, codes, tests and debugs new software or enhancements to existing software.
  • Collaborates with team members in designing new or changing software components
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software
  • Analyzes customer suggestions for software improvement or enhancement
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions
  • Designs software products and plans software implementation
  • Mentors junior staff on technology and business process
  • Object oriented design and implementation
  • Code Release management in the .NET framework
  • Experience with .NET Deployment strategies 


Skills

Business skill set:  

  • Ability to plan and manage your own work to meet deadlines
  • Eager to work on multiple teams and projects at the same time
  • Able to learn and apply new techniques 


Requirements

Technical skill set:

  • Microsoft .Net Framework, C#, HTML, JavaScript
  • Microsoft SQL Server 2012 (SQL, T-SQL, Stored Procedures)
  • Knowledge of Web Services, XML, and Service-Oriented Architectures
  • Proven familiarity with Design Patterns and refactoring
  • Experience with JQuery, Oracle, DotNetNuke, SSIS, and SSRS are a plus

Analytical skill set:

  • Ability to translate customer specific requests into re-deployable system functions
  • Develop and present use cases for new product development
  • Diagnose, plan, and implement fixes to software bugs or design flaws
  • Analyze and plan data integration processes. SSO experience is a plus. 


Experience
2+ years relevant software engineering experience 





Account Manager
Supplier
Chicago, IL

View Details

Description

The Account Manager is responsible for managing the client and Brandmuscle process.  In addition, the AM plays a key role in engaging and monitoring Brandmuscle resources and effectively utilizes the appropriate staff to complete activities and projects that support the customer requirements for success.  The AM works tactically but thinks strategically.           

  • Plans and initiates projects through internal processes         
  • Coordinates efforts with IT and other departments         
  • Primary client contact accountable for successfully delivering assigned projects      
  • Maintains accurate records of client contact and client direction        
  • Assists in the promotional planning process and manages daily execution of approved promotional plans         
  • Understands products and client use case, able to support client with new or better ways to achieve client goals and objectives          
  • Works with Finance and customer to manage monthly billing         
  • Responsible for financial growth and development of  user base         
  • Builds and develops professional relationships with clients, brand managers and marketing managers        
  • Conducts training sessions          
  • Promotes and educates clients and site users of company’s services, programs and marketing tools         
  • Oversees account and order workflow; runs weekly reports to ensure orders are produced and shipped within SLA, and that orders are invoiced and processed for monthly backlog reporting        
  • Manages monthly and annual billing fees for services         
  • Works closely with clients to understand marketing plans, upcoming campaigns and product launches; coordinates email blasts to announce marketing plans to site users         
  • Administers and promotes campaign manager and consolidator programs; works with IT and estimator teams to close and process the programs quickly and efficiently     
  • Serves as a resource to clients to make program suggestions, knowledgeable in print solution medias and Brandmuscle’s marketing tools 
  • Ensures sites are being continuously updated with new content, announcements and marketing program information in line with client marketing objectives
  • Works with Associate Account Managers, Designers, Estimators and Accounting teams to ensure smooth workflow      
  • Assists in generating sales and increasing revenue through order submissions, obtaining new users and promoting products and services     
  • Engages with and manages client contracts, policies and procedures as they relate to work   
  • Develops internal support from AAM’s assigned to the client 


Requirements

  • Bachelor’s degree in Marketing, Communications, or related field
  • Print production experience useful         
  • Organization and Versatility. Multi-tasking is the standard operating procedure; handling multiple jobs, data input, taking direction and managing schedules are an everyday reality         
  • Proficiency with Word, Excel and PowerPoint        
  • Exceptional communication and problem solving skills          
  • Strong sense of customer service and urgency related to client requests         
  • A track record of exceeding performance expectations and thriving in a collaborative, early stage environment with minimal direction          
  • A highly driven and passionate individual, with a “can do" attitude and a strong desire to grow        
  • High energy and infectious enthusiasm, with a positive outlook and willingness to “roll up the sleeves" to get the job done         
  • Analytic skills, an inquisitive mind and an acute attention to detail      
  • Works well with others, yet takes personal responsibility and accountability for their own work         
  • Strong attention to detail       
  • Effective communication skills are crucial


Experience

  • 1+ years of Project Management experience 
  • Familiarity with graphic arts and point of sale marketing is a plus (but not required)





Graphic Designer
Design
Chicago, IL

View Details

Description

Brandmuscle is a marketing services company with an internal design department. We are currently seeking a graphic designer to join our design team. We are looking for an innovative thinker with the ability to manage a high volume of individual projects under challenging time constraints. Our ideal candidate is tech-savvy and efficient with great attention to detail and the ability to solve problems quickly and creatively.  

Responsibilities:      

  • Understands and adheres to brand guidelines and act as “brand advocate” when necessary
  • Follows up with questions and requests from clients in a timely manner
  • Produces a variety of point of sale material using approved brand templates as well as original concepts following brand guidelines
  • Manages multiple projects of varying complexities simultaneously ensuring all client directions are followed.
  • Manages individual design queue – Expected to design between 8 to 10 standard jobs in a day
  • Accountable for quality of work and timeliness of delivery across all creative projects
  • Collaborates with on-site team to ensure design is consistent with client expectations and overall project goals
  • Designs at a high quality level for all clients
  • Educates clients on new and emerging design trends and keep them thinking in a forward fashion
  • Maintains Brandmuscle’s standard of quality and customer service


Requirements

  • Expert Knowledge of Adobe Creative Suite – Illustrator, InDesign, Photoshop       
  • Confident understanding of the print industry and production process        
  • Strong typography, information hierarchy and layout skills reflected in portfolio of work      
  • Ability to handle multiple responsibilities, establish priorities and consistently meet required deadlines       
  • Ability to follow strict brand and visual guidelines        
  • Excellent written and verbal communication skills         
  • Ability to work independently with careful attention to detail and organization         
  • Resourceful problem solver      
  • Ability to thrive under pressure in a fast-paced environment, balancing tight deadlines with great design and brand consistency


Experience

  • Bachelors degree in Graphic Design, Visual Design, Fine Arts, or related field       
  • Experience with Alcohol Beverage or CPG brands is preferred 





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Coxsackie, NY

View Details

Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.        

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed       
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.         
  • Accountable for quality of work and timeliness of delivery across all creative projects        
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application      
  • Understands all aspects of design, approval & production process          
  • Troubleshoots customer issues over the phone, email, and in person           
  • Maintains company standard of quality and customer service       
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs          
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate” when necessary         
  • Follows up with questions and requests from Chicago design and support teams in a timely manner        
  • Receives and inspects inventory, and distributes finished material        
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred     
  • Strong visual communicator with a sharp sense of design        
  • Excellent written and verbal communication skills         
  • Ability to follow strict brand and industry guidelines       
  • Ability to work independently as well as collaboratively with careful attention to detail        
  • Ability to handle multiple projects with changing priorities         
  • Strong sense of customer service     
  • Self-motivated, organized, and accountable      
  • Resourceful problem solver       
  • Thrives under pressure with the ability to meet quick deadlines      
  • Understanding of the print industry and production process     
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop      
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point


Experience
Please include a copy of your resume as well as a copy or link to your portfolio





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Deerfield Beach, FL

View Details

Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.            

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed         
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.         
  • Accountable for quality of work and timeliness of delivery across all creative projects           
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application     
  • Understands all aspects of design, approval & production process           
  • Troubleshoots customer issues over the phone, email, and in person        
  • Maintains company standard of quality and customer service       
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs      
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate” when necessary      
  • Follows up with questions and requests from Chicago design and support teams in a timely manner         
  • Receives and inspects inventory, and distributes finished material       
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Strong visual communicator with a sharp sense of design         
  • Excellent written and verbal communication skills          
  • Ability to follow strict brand and industry guidelines       
  • Ability to work independently as well as collaboratively with careful attention to detail      
  • Ability to handle multiple projects with changing priorities        
  • Strong sense of customer service       
  • Self-motivated, organized, and accountable     
  • Resourceful problem solver     
  • Thrives under pressure with the ability to meet quick deadlines      
  • Understanding of the print industry and production process       
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop      
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point


Experience
Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Washington, DC

View Details

Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.     

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed  
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.  
  • Accountable for quality of work and timeliness of delivery across all creative projects    
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application   
  • Understands all aspects of design, approval & production process   
  • Troubleshoots customer issues over the phone, email, and in person    
  • Maintains company standard of quality and customer service   
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs 
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary
  • Follows up with questions and requests from Chicago design and support teams in a timely manner  
  • Receives and inspects inventory, and distributes finished material
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred   
  • Strong visual communicator with a sharp sense of design  
  • Excellent written and verbal communication skills   
  • Ability to follow strict brand and industry guidelines  
  • Ability to work independently as well as collaboratively with careful attention to detail
  • Ability to handle multiple projects with changing priorities  
  • Strong sense of customer service  
  • Self-motivated, organized, and accountable 
  • Resourceful problem solver ·   
  • Thrives under pressure with the ability to meet quick deadlines   
  • Understanding of the print industry and production process  
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop 
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point  
  • Strong design portfolio 

*Please include a copy of your resume as well as a copy or link to your portfolio  


Experience
Customer service experience is a plus





Client Development Director
Client Development
Cleveland, OH

View Details

Description

Responsible for the overall management of assigned client accounts, for supporting and developing the strategic definitions for the brand’s local marketing efforts, ensuring that Brandmuscle’s technology and service offering support the client’s local marketing and overall business strategy, and will help grow the client’s relationship with Brandmuscle. The CDD is  responsible for the effective and efficient operation of all account service functions for their staff. He/she is the primary resource clients look to as Brandmuscle’s representative on a strategic and policy level. The CDD will proactively engage clients in discussion regarding their local marketing goals to provide insights and perspectives and will serve as a subject matter expert in local marketing and Brandmuscle’s entire product and service offering to ensure that Brandmuscle is doing everything possible to achieve those goals. He/she serves as a role model for their team by helping staff members grow, assuring a vibrant, cohesive staff.         

  • Fosters strong client relationships and seeks ways to develop the clients’ local marketing initiatives by providing critical insights that build strong, solid, strategic and tactical recommendations leveraging Brandmuscle’s solution.        
  • Manages, grows, and develops the accounts assigned to his/her group and maintains high level of performance of their teams.    
    • Keeps on top of industry news, trends, best practices, and critical information related to their marketplaces which may include attending client presentations or training and applies appropriate perspective to assigned accounts   
    • Identifies brand, industry and market challenges, and provides client guidance on how to better understand (i.e., market research recommendations) and address these challenges   
    • Proactively identifies new opportunities in digital marketing tactics and works collaboratively with the Brandmuscle digital and technical teams to secure new business opportunities         
  • Demonstrates a deep knowledge of Brandmuscle’s entire product and service offering and, when appropriate, shares examples and case studies that will help support the client’s objectives and grow Brandmuscle’s relationship with the client.         
  • Helps manage Brandmuscle’s internal resources to ensure that client relationships grow profitably over time.        
  • Leads initiatives to increase Brandmuscle product knowledge between Cleveland, Chicago and Austin.    
    • Proactively cross-trains on product offerings to become a subject matter expert in each area (Co-op, Digital, Media, Social, Print Production, etc.)      
  • Provides strategic leadership and  guidance to the Operations team and collaborating with the team to ensure adherence to overall goals and deliverables        
  • Oversees cross-vendor relationships between Brandmuscle and all other external/internal supporting agencies or vendors       
  • Escalates any client-related issues to senior management and keeps them informed of the status of problems, significant plans, and meetings, as well as client organizational changes      
  • Provides oversight on development of annual SOWs to ensure jobs are aligned with client’s financial expectations       
  • Leads the preparation and presentation of annual strategic, tactical plans and significant interim programs, and quarterly plans to the client.
  • Increase team collaboration through ongoing idea-sharing and brainstorming sessions       
  • Participates in new business endeavors and helps identify new business opportunities in and outside their client base        
  • Manages new client implementations closely with Sales, Operations and Graphic Operations.        
  • Conducts and administers client billing each month in collaboration with Operations team       
  • Oversees all aspects of employee lifecycle of Client Development Managers and Account Executives assigned to their accounts including the onboarding, training and development, and administering reviews to their team


Requirements

  • Demonstrated track record as a senior leader who grasps marketing and technology opportunities       
  • Ability to provide well-focused tactical plans that result in measurable success and better-than-market performance        
  • Bachelor’s degree       
  • Digital experience a plus        
  • Some travel required.         
  • Advertising industry knowledge, commitment to client service.        
  • Must be thoroughly computer literate and able to learn new software and applications quickly.


Experience
8 to 12 years of ad agency account service or client side advertising management experience, and a complete knowledge of advertising and print production processes are essential.  





Client Development Senior Manager
Client Service
Cleveland, OH

View Details

Description

Responsible for the overall management of assigned client accounts, for supporting and developing the strategic definitions for the brand’s local marketing efforts, ensuring that Brandmuscle’s technology and service offering support the client’s local marketing and overall business strategy, and will help grow the client’s relationship with Brandmuscle. The Client Development Senior Manager is responsible for the effective and efficient operation of all account service functions for their staff. He/she is the primary resource clients look to as Brandmuscle’s representative on a strategic and policy level. The Client Development Senior Manager will proactively engage clients in discussion regarding their local marketing goals to provide insights and perspectives and will serve as a subject matter expert in local marketing and Brandmuscle’s entire product and service offering to ensure that Brandmuscle is doing everything possible to achieve those goals. He/she serves as a role model for their team by helping staff members grow, assuring a vibrant, cohesive staff.  

  • Fosters strong client relationships and seeks ways to develop the clients’ local marketing initiatives by providing critical insights that build strong, solid, strategic and tactical recommendations leveraging Brandmuscle’s solution.
  • Manages, grows, and develops the accounts assigned to his/her group and maintains high level of performance of their teams.
    • Keeps on top of industry news, trends, best practices, and critical information related to their marketplaces which may include attending client presentations or training and applies appropriate perspective to assigned accounts
    • Identifies brand, industry and market challenges, and provides client guidance on how to better understand (i.e., market research recommendations) and address these challenges
    • Proactively identifies new opportunities in digital marketing tactics and works collaboratively with the Brandmuscle digital and technical teams to secure new business opportunities
  • Demonstrates a deep knowledge of Brandmuscle’s entire product and service offering and, when appropriate, shares examples and case studies that will help support the client’s objectives and grow Brandmuscle’s relationship with the client.
  • Helps manage Brandmuscle’s internal resources to ensure that client relationships grow profitably over time.
  • Leads initiatives to increase Brandmuscle product knowledge between Cleveland, Chicago and Austin.
    • Proactively cross-trains on product offerings to become a subject matter expert in each area (Co-op, Digital, Media, Social, Print Production, etc.)
  • Provides strategic leadership and  guidance to the Operations team and collaborating with the team to ensure adherence to overall goals and deliverables
  • Oversees cross-vendor relationships between Brandmuscle and all other external/internal supporting agencies or vendors
  • Escalates any client-related issues to senior management and keeps them informed of the status of problems, significant plans, and meetings, as well as client organizational changes
  • Provides oversight on development of annual SOWs to ensure jobs are aligned with client’s financial expectations
  • Leads the preparation and presentation of annual strategic, tactical plans and significant interim programs, and quarterly plans to the client.
  • Increase team collaboration through ongoing idea-sharing and brainstorming sessions
  • Participates in new business endeavors and helps identify new business opportunities in and outside their client base
  • Manages new client implementations closely with Sales, Operations and Graphic Operations.
  • Conducts and administers client billing each month in collaboration with Operations team
  • Oversees all aspects of employee lifecycle of Client Development Managers and Account Executives assigned to their accounts including the onboarding, training and development, and administering reviews to their team


Requirements

  • Demonstrated track record as a senior leader who grasps marketing and technology opportunities
  • Ability to provide well-focused tactical plans that result in measurable success and better-than-market performance       
  • Bachelor’s degree      
  • Digital experience a plus      
  • Some travel required.        
  • Advertising industry knowledge, commitment to client service.      
  • Must be thoroughly computer literate and able to learn new software and applications quickly.


Experience
Five to seven years of ad agency account service or client side advertising management experience, and a complete knowledge of advertising and print production processes are highly desired.  





Data Engineer
Operations
Cleveland, OH

View Details

Description

The Data Engineer (DE) uses business and technical knowledge to participate in the development of strategic reporting dash boarding and visualization of data solutions to support various business operations.  We are looking for candidates with data analysis experience in a complex organization with knowledge of BI Tools like Tableau and an understanding of SQL.    

The Data Engineer will work to create comprehensive metrics on some of our highest-profile client initiatives such as the visualization of operational trends and ongoing efficiency reporting through the merging of data sources. The DE will be a key member of a team responsible for a critical reporting environment. The DE will also provide expertise in the development, usability and presentation of data.  

This position is ideal for an ambitious self-starter with an established background in data analysis and a strong sense of intellectual curiosity. The main objective for this role is to help design, develop, implement and maintain a comprehensive suite of business intelligence tools to integrate with key products for both internal and external reporting.

Responsibilities include:     

  • Report Writing, embedded in client facing product        
  • Maintain and enhance end-user data tables and reporting tools      
  • Produce management reports by client to monitor both client metrics and the company’s sales and operational performance      
  • Move quickly to identify trends and provide insight on complex client issues    
  • Develop strong hypotheses, independently solve problems, and create new business processes to address critical issues     
  • Build actionable dashboards and timely reports (from the ground up) combining data from internal databases      
  • Communicate cross-­functionally about insights, trends, and core KPIs        
  • Develop subject matter expertise and business understanding of complex and varying data sources         
  • Conduct moderately complex data analyses and identify sources and relationships of corporate data; make recommendations/decisions regarding analyses (e.g., building visualizations or improving data marts)       
  • Work directly with Client Service and IT Development Teams (ETS) to implement recommendations and work through data and data sources to support reporting needs        
  • Utilize BI Software and SQL to create or assist others in building visual dashboards and reporting solutions that provide meaningful insight to operational results and financial trends        
  • Translate requests and needs into a project plan and requirements which ensures successful project completion         
  • Depict complex ideas, issues and data designs to varied audiences; understands project objectives, scope and direction across project teams
  • Make presentations regarding reporting direction and recommendations to senior managers       
  • Serve as subject matter expert for internal clients performing analyses and creating visual reporting       
  • Conduct periodic ad hoc analyses for senior management        
  • Work with Manager and Project Leads on problem resolution and escalation to ensure that customers receive timely data        
  • Support exploratory data analyses and predictive modeling to improve efficiencies and better understand risks


Requirements

Bachelor’s or Associates Degree in a quantitative field

Desired Skill Set:     

  • Excellent oral and written, follow through and organizational skills      
  • Detail oriented, particularly with data quality        
  • Ability to manage time and prioritize projects and duties, delivering commitments on time        
  • Strong knowledge and proficiency with SQL and Microsoft Excel         
  • Strong problem analysis/problem solving and decision-making skills      
  • Ability to work independently and as a member of a team       
  • Desire to continuously learn      
  • Comfortable working with large data sets        
  • Advanced Excel and SQL skills       
  • Creative and analytical thinker with strong problem ­solving skills 
  • General knowledge of IT concepts, strategies and methodologies
  • General knowledge of diverse technologies and new and current architectures.     
  • Comfortable working in a fast-­paced, challenging environment where decisions you make will have a large process impact        
  • Interested in solving challenges by leveraging technology solutions and other creative outlets        
  • Operational background in Marketing and Advertising is a plus 


Experience

  • 3+ years experience in an analytical role        
  • Two years related work experience producing data-driven reports       
  • SQL Server (2008R2, 2012, or 2014)       
  • T-SQL     
  • Stored Procedures/Views/Triggers (creation, tuning, and maintenance)        
  • RDBMS Queries and SQL

Preferred, but not required skills (will train) include:             

  • Reporting Services reporting              
  • SQL Server CLR development              
  • Exposure to C#/.Net/ASP.Net            
  • OLAP and/or Pivot Tables             
  • SSIS             
  • Other Enterprise-Level reporting tools





Front End Development Specialist
Digital Marketing
Cleveland, OH

View Details

Description

The Front End Development Specialist plays a vital role in executing our clients’ local Digital Marketing initiatives, programs and strategies. The successful candidate will provide day-to-day support, maintenance, and enhancements for Brandmuscle’s digital products and marketing initiatives with an emphasis on webpage development, client email and content management support.  

While adhering to client brand standards and guidelines, the Front End Development Specialist is responsible for the preparation, verification, manipulation, and project management of creative materials for use within our web-based proprietary ad template technology solution. 

The Front End Development Specialist is responsible for organizing and coordinating all email and webpage projects for their assigned clients.  

Responsibilities of the Front End Development Specialist include:        

  • Developing and testing templates for client and internal projects in a proprietary layout tool (training provided).       
  • Reading and writing technical specifications as required and achieving the objectives defined within functional specifications       
  • Development of mobile responsive HTML/CSS templates based on W3C standards and best practices.       
  • Supporting the development of interactive applications, modules, and frameworks using a variety of coding languages (HTML, CSS, JavaScript, jQuery, PHP, SQL, etc.)       
  • Tagging and applying rules to template elements within proprietary solution in combination with graphics software solutions       
  • Provide project estimates      
  • Working with Engineering and Client Service teams to coordinate all project details, schedule and integrate into system.     
  • Preparing images and content for web templates; such as image preparation, HTML edits, tagging elements, and editing/applying basic CSS. 
  • Testing and quality assurance for digital templates for solution upgrades. 
  • Creating and maintaining assigned client tutorials, help guides, and new functionality demos; including proof-of-concept and corresponding requirements documentation.


Requirements

  • Excellent understanding of email systems and execution tasks; hold a strong understanding of email best practices, trends and execution tactics.       
  • Proficiency with CSS/HTML5 and mobile responsive design.       
  • Working knowledge of email testing platforms such as Litmus     
  • Experience with multiple email service providers (ESP) such as Salesforce Marketing Cloud, Mail Chimp and Constant Contact.        
  • The ability to communicate effectively when speaking about digital standards, best practices and processes with both internal and external clients.        
  • Proficiency with Adobe applications: Dreamweaver, Illustrator, Photoshop, InDesign, Acrobat/Distiller, Excel and other Microsoft Office tools.
  • Ability to work on both Mac and PC platforms.


Experience

  • A Bachelor’s degree is required – 2 years of related experience.
  • Advanced knowledge of HTML/CSS based on W3C standards and best practices.





Graphic Operations Manager
Graphic Operations
Cleveland, OH

View Details

Description

Brandmuscle is not a creative agency. However, we do employ a Graphic Operations production team to work with creative materials supplied by our clients and their creative teams.  

The Graphic Operations team is responsible for the manipulation of creative materials for use within our web based proprietary ad template technology solution. There is limited creative work involved in producing these web-based templates, prototypes or samples in response to customer and industry requirements.

The Graphic Operations Manager (GOM) provides exceptional service to our internal and external clients in their primary role of overseeing studio work, project management and development and maintenance of internal and external client relationships.  In addition, this individual manages project work and supervision/coordination of the Graphic Operations staff for project execution. Exemplary project management skills are essential for success in this position.  

The Graphic Operations Manager responsibilities include:

  • Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects.
  • Overseeing all creative aspects during the implementation of the Brandmuscle solution for a variety of clients.
  • Ensuring adherence to quality standards and reviewing project deliverables. Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle.
  • Providing ongoing feedback and assessment of project status and issues to managers and executives.
  • Assisting the Senior Graphic Operations Manager on leading and directing the work of the Graphic Operations team.
  • Managing and directing the work of Graphic Production Coordinator(s).
  • Mentoring and developing Graphic Production Coordinator(s) on industry concepts, practices and procedures.
  • Interfacing with all teams affecting creative projects for the client, including end users, product development and client service.
  • Enhancing the client relationship through proactive and innovative project management, creative recommendations and managing the Graphic Operations team to ensure timely deliverables to the client, and strategizing with client service for future business opportunities and efficiencies with regard to creative.
  • Assist with completing monthly metrics, ensuring accuracy and timeliness.        
  • Developing and recommending short-term and long-term objectives, strategies and tactics. 
  • Hiring graphic operations personnel.


Requirements

  • Demonstrated record of accomplishment as a manager who grasps graphics and technology opportunities.       
  • Advertising industry knowledge, commitment to client service.      
  • Management experience, coaching and mentoring skills.        
  • Bachelor’s degree.    
  • Excellent communication skills.   
  • Experience with Dreamweaver, Flash or HTML.        
  • Proficiency with Adobe applications: Illustrator, Photoshop, InDesign, Acrobat/Distiller, Microsoft Office (Word, Excel).       
  • Proficiency on both Mac and PC platforms.     
  • The ability to communicate effectively when speaking about graphics standards and processes with both internal and external clients.        
  • The ability to be a self-directed leader with exceptional organizational skills.        
  • The ability to plan, manage and track assigned projects.     
  • The ability to work on multiple projects in a deadline driven environment.       
  • Ability to provide well-focused tactical plan that results in measurable success and better-than-market performance.      
  • Good problem solving skills: able to identify issue, define cause, document resolution, and implement solution.      
  • Some travel required.  


Experience

  • Graphic Arts Degree with 3 – 5 years of related experience     
  • Managerial experience required.





Graphic Production Coordinator II
Graphic Operations
Cleveland, OH

View Details

Description

Brandmuscle is not a creative agency. However, we do employ a Graphic Operations production team to work with creative materials supplied by our clients and their creative teams.  

The Graphic Operations team is responsible for the preparation, verification manipulation of creative materials for use within our web-based proprietary ad template technology solution. There is limited traditional creative work involved in producing these web-based templates, prototypes or samples in response to customer and industry requirements.  

The Graphic Production Coordinator II is an advanced-level Graphic Operations position. The Graphic Production Coordinator II is the primary graphics contact for one or more Brandmuscle clients and is responsible for organizing and coordinating all Graphic Operations projects for their assigned clients.  Reports to the Graphic Operations Associate Manager or Manager.  

Responsibilities of the Graphic Production Coordinator II include:         

  • Coordinating projects as assigned.  Key responsibilities include:   
  • Developing and testing templates for client and internal projects in a proprietary layout tool (training provided) driven by geometry and customer specifications.    
  • Develop project estimates   
  • Working with Product Development and Client Service teams to coordinate all project details, schedule and integrate into system.    
  • Tagging and applying rules to template elements within proprietary solution in combination with graphics software solutions such as InDesign
  • Preparing images; cropping, scaling, and converting color to grayscale for use in various media types (newspaper, magazine, banner, etc.).  
  • Preflighting creative materials; including verification of color space, resolution, bleeds, fonts, mechanical specifications, etc.   
  • Organizing and coordinating alternate Graphic Operations resources as needed for completion of assigned client projects.
  • Creating and maintaining assigned client tutorials, help guides, and new functionality demos; including proof-of-concept and corresponding requirements documentation.
  • Creating and maintaining creative asset archives for all assigned clients


Requirements

  • Ability to plan, manage and track assigned projects.        
  • Ability to work efficiently and effectively in a fast-paced environment        
  • Ability to work on multiple projects in a deadline driven environment.         
  • Excellent communication skills, both verbal and written.        
  • Self – starter, ability to work without direct supervision        
  • Good problem solving skills: able to identify issue, define cause, document resolution, and implement solution        
  • Ability to accommodate various working hours as client workload requires        
  • Proficiency with Adobe applications: Illustrator, Photoshop, InDesign, Acrobat/Distiller, Excel and other Microsoft Office tools.       
  • Experience with Dreamweaver, Flash, HTML or HTML5.       
  • Ability to work on both Mac and PC platforms.       
  • The ability to communicate effectively when speaking about graphics standards and processes with both internal and external clients.


Experience
Graphic Arts Degree with 2 – 5 years of related experience





Manager, Paid Media
Digital Marketing
Cleveland, OH

View Details

Description

The Manager, Paid Media (MPM) is responsible for working with clients and internal teams to define strategies and execute digital marketing and advertising programs across Search, Display and Social Media. 

The Manager, Paid Media will work collaboratively with all members of the Digital team, client-facing account teams and key client stakeholders. The MPM will play a key role in supporting Brandmuscle’s Digital Team and managing team members.

Primary responsibilities include:        

  • Develop and execute paid media strategies by understanding client initiatives and goals         
  • Learning and applying an in-depth understanding of the client’s business, business rules, and business processes as they relate to the Brandmuscle solution and digital programs         
  • Oversee client paid media programs and analyze metrics to provide actionable improvements, enhancements, growth opportunities     
  • Lead client meetings for new program opportunities and initiatives        
  • Conduct training and education webinars for Brandmuscle users and client stakeholders Be a contributing thought leader for emerging industry trends      
  • Generate new ideas and collaborate with teams to execute new programs and initiatives that will increase engagement, drive lead-gen and grow accounts      
  • Lead and mentor assigned team members


Requirements

  • Bachelor’s degree required; degree in marketing or advertising strongly preferred         
  • Management experience, coaching and mentoring skills      
  • Solid understanding and successful execution of digital marketing tactics        
  • Superior communication skills, both verbal and written       
  • Well versed in Google Adwords, social media advertising and retargeting; Google Adwords certification preferred   
  • Experience with third party SEM platforms, such as Marin, Kenshoo and DoubleClick search       
  • Detail driven and client service-oriented        
  • Self-starter, ability to work without direct supervision      
  • Competitive spirit, hunger to outperform       
  • Experience managing and prioritizing a complex task list to meet tight deadlines       
  • Excellent organizational and time management skills


Experience
3-5 years marketing/advertising or digital experience required, preferably in an agency or client-side marketing role with management experience





Senior Manager, Client Operations
Client Operations
Cleveland, OH

View Details

Description

The Senior Manager, Client Operations oversees the day-to-day operations of the team for their assigned clients ensuring that projects are executed at the highest quality level, on time, and within budget. They have the autonomy and experience to lead teams independently, requiring little direction from the CO Director.  The Senior Manager, Client Operations is an experienced project manager who has demonstrated a high level of proficiency in managing projects from initiation to completion and is consistently effective in obtaining results from within a cross functional team. Their primary focus is effective and efficient project management and issue resolution. Exemplary client and team management skills are essential for success in this position.

The Senior Manager, Client Operations responsibilities include:      

  • Learning and applying an in-depth understanding of the client’s business, business rules, and business processes as they relate to the Brandmuscle solution     
  • Thinking critically; responsibility for general site consistency and auditing      
  • Demonstrating strong knowledge of ad template functionality within InDesign based software       
  • Coordinating a variety of priorities in a fast-paced environment       
  • Increasing team collaboration through idea-sharing and brainstorming sessions        
  • Troubleshooting issues; identifying problems, researching solutions, and proposing viable resolutions        
  • Expanding the client relationship through proactive and innovative project management, driving internal team members to ensure timely deliverables to the client       
  • Coordination with Client Development, Technical Operations, and Graphic Operations teams on all aspects of implementation of the Brandmuscle solution for a variety of clients         
  • Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle        
  • Communicating any necessary action items and providing insights and recommendations for future project optimization and process improvements       
  • Providing ongoing feedback and assessment of project status and issues to managers and executives       
  • Ensuring that project workloads are balanced among team members        
  • Proactively working with CO team members to ensure they have all necessary tools and training to complete their assigned tasks in a timely manner      
  • Communicating financial goals effectively to Client Service teams        
  • Attending project meetings and client status meetings         
  • Must be flexible and able to accommodate a variety of priorities              
  • Providing support and assistance to Client Operations team members           
  • Leading and mentoring new CO team members      
  • Hiring CO personnel


Requirements

  • Bachelor’s degree in marketing, communications, ecommerce, or related background       
  • Demonstrated track record as a manager who grasps marketing and technology opportunities     
  • Team management experience, coaching, and mentoring skills        
  • Strong project management experience    
  • Strong technical aptitude and experience in HTML/CSS and/or web content management systems      
  • Experience in quality assurance (QA) and user acceptance testing (UAT) processes      
  • Some travel required        
  • Marketing and advertising industry knowledge, commitment to client service        
  • Experience with local marketing tools, including, but not limited to, print ads, emails, web banners, microsites, and social media        
  • Knowledge of media buying/planning processes, print production processes are a plus


Experience
Five to seven years of program/project management, account service, or marketing management experience is essential. 





Software Engineer, Application Support
IT
Cleveland, OH

View Details

Description

Software Engineer, Application Support  (SEASs) work in small teams that design, build, and deploy new applications for the Brandmuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer.

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Training client community on new/existing product features, provide and maintain style guides to control uniformity across clients.
  • Support operations requests for custom reporting and data analysis.
  • Responsible for triaging issues in product deployments.
  • Liaise with technical and technical staffs to solve business problems with current/existing product features.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Change management in the .NET framework
  • Experience with .NET Deployment strategies


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation  

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication  

Business skill set:
Ability to plan and manage your own work to meet deadlines
Eager to work on multiple teams and projects at the same time
Adaptable to multi-cultural communication and collaboration
Able to learn and apply new techniques just-in-time


Experience
2+ years relevant software engineering experience





SQL Server Database Developer/ Report Writer
IT
Cleveland, OH

View Details

Description
SQL Database Developer creates and maintains stored procedures, database maintenance scripting, and Reporting Services reports for a variety of applications.  


Requirements
A Bachelor's degree in Software Engineering, Computer Science or Electrical Engineering plus 3-5 years of experience in:

  • SQL Server (2005, 2008R2, or 2012)
  • T-SQL
  • Stored Procedures/Views/Triggers (creation, tuning, and maintenance)
  • RDBMS Queries and SQL

Technical Skillset:

  • Ability to create and maintain database tables, stored procedures and maintenance scripts
  • Knowledge of SSRS or a similar reporting toolset is a plus
  • Knowledge of MS CRM is a plus
  • Familiarity with RUP process or similar SDLC process and tools
  • Proven familiarity with Design Patterns and refactoring
  • Familiarity with UML and system documentation
  • Ability to translate customer specific requests into re-deployable system functions
  • Develop, present, and defend use cases for new product development
  • Diagnose, plan, and implement fixes to software bugs or design flaws
  • Analyze and plan data integration processes for application-to-application communication

Business Skillset:

  • Ability to plan and manage your own work to meet deadlines
  • Eager to work on multiple teams and projects at the same time
  • Adaptable to multi-cultural communication and collaboration
  • Able to learn and apply new techniques just-in-time


Experience

  • SQL Server CLR development
  • Exposure to C#/.Net/ASP.Net
  • SSIS
  • OLAP and/or Pivot Tables a plus
  • Reporting Services reporting a plus
  • Other Enterprise-Level reporting tools 





Systems Administrator Internship
IT
Cleveland, OH

View Details

Description

The Systems Administrator Intern is responsible for supporting Brandmuscle employees with tier 1 infrastructure support.

Under direct supervision, responsibilities include:

  • Account creation and management
  • Hardware, Software, and Phone trouble shooting
  • Provisioning new employee laptops and accounts
  • Preparation room organization management


Requirements

  • Working towards a degree in computer science, computer information systems, or a technical degree        
  • Excellent communication skills, both verbal and written       
  • Detail- oriented         
  • Self-starter       
  • Excellent organizational skills         
  • Excellent program debugging skills in Windows         
  • Simple understanding of networks       
  • Familiarity with PC hardware components


Experience
Previous experience in an IT related field, call center, or medium corporate environment is preferred





Web and Mobile Software Engineer
Software Development
Cleveland, OH

View Details

Description

Web and Mobile Software Engineers (WMSEs) work in small teams to design, build, and deploy new web and mobile applications, modules, content and features to meet the needs of users on the Brandmuscle brand management solution.  WMSEs use a creative mindset to interpret customer business requirements to design the best possible solution. Components may be integrated into the base product, used to enhance operational process, or deployed as custom solutions to clients’ needs. WMSEs will follow a regimented SDLC, including documentation, design, unit testing, and QA testing in order to ensure the highest quality product reaching the customer. WMSEs primarily develop front end / user facing portions of the Brandmuscle brand management solution, and in this capacity will assist others in good design principles.

Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  

Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.

  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possesses full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Assists with content structuring and format to meet HTML, HTML5 and other needs within the target applications
  • Mentors junior staff on technology and business process.


Skills

Technical Skill Pluses:

SQL, C#, version control system, SOAP, REST, XML, Object Oriented Design, Design PatternsGraphic Design skills

Business Skill Pluses:

Knowledge or experience in marketing and/or advertising


Requirements

Technical skill requirements:

  • Advanced/Expert knowledge in JavaScript, HTML5, CSS3, and jQuery
  • Mobile development - responsive design and/or mobile application development
  • Front-end development experience – Experience developing user friendly and rich UI and UX

Business skill requirements: 

  • Ability to plan, estimate, schedule, and manage your own work to meet deadlines.
  • Eager to work on multiple teams and projects at the same time.
  • Adaptable to multi-cultural communication and collaboration.
  • Able to learn and apply new techniques just-in-time.
  • Strong communication skills both to a technical developer audience and to a non-technical client audience.

Analytical skill requirements: 

  • Ability to translate customer specific requests into re-deployable system functions 
  • Develop, present, and defend use cases for new product development 
  • Diagnose, plan, and implement fixes to software bugs or design flaws 


Experience
2+ years relevant development experience




Copyright © 2013 - 2016 BrandMuscle, Inc.
sitemap | about | products & services | industries | clients | why Brandmuscle | resources | terms of use | privacy statement