Brandmuscle careers


Brandmuscle is reinventing local marketing in a way that none of our competitors can. We’ve combined the three leaders in the distributed local marketing space to create a comprehensive solution that is only going to become more powerful and more profitable over time. People who work for us are real can-do self-starters who love to help our clients get exactly what they need. Brandmuscle offers a competitive salary, along with personal development opportunities and excellent benefits. Brandmuscle is an equal opportunity employer.

Browse the latest Brandmuscle job listings below. If you’re interested in a career at our brand marketing company, simply click one of the Apply Now buttons. We look forward to hearing from you.



Director of Client Service
Client Service
Austin, TX - Position located in Kansas City, MO

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Description

The Director of Client Service will lead Brandmuscle’s newly established Kansas City based client service team and serve as the day-to-day client-facing lead for Brandmuscle’s Kansas City based clients, coordinating the efforts of Brandmuscle’s channel marketing, distributed marketing technology and local executing teams based in Chicago, Cleveland and Austin to meet the needs of Brandmuscle’s Kansas City-based clients. The right candidate will have a track record of client service leadership and a passion for the development and execution of local marketing programs that drive sales and support the needs of the local affiliates (dealers, distributors, franchisees) of national brands.

RESPONSIBILITIES 

  • Develop an in-depth understanding of Brandmuscle’s distributed and channel marketing technology, along with our local marketing execution capabilities to help leverage those capabilities in pursuit of our clients’ local marketing goals.                 
  • Work closely with Brandmuscle’s Chicago, Cleveland and Austin based teams to direct the efforts of a variety of co-op and local marketing support staff dedicated to supporting Brandmuscle’s Kansas City based clients.               
  • Work closely with the assigned Brandmuscle client(s) to understand the client’s products, marketing strategy, local affiliates (franchisees, agents or dealers) and co-op programs, and help develop and oversee the execution of local marketing programs that are aligned with each client’s goals.                
  • Work with Brandmuscle’s subject matter experts based in Chicago, Cleveland and Austin to execute digital marketing, social media marketing, direct mail, and print-based programs that help local affiliates connect with customers and prospective customers.                 
  • Manage Brandmuscle’s Kansas City-based client service team.


Requirements

  • Fast learner who is comfortable with complex, integrated technology platforms.                 
  • Smart and creative mindset with a positive attitude & passion for both work and the environment.                   
  • Ability to lead multi-functional teams, including client service, marketing, media and operations.               
  • Flexibility and ability to multi-task across various priority projects.              
  • Excellent communication skills, both verbal and written.              
  • B.S. in Business Administration, Marketing, or Engineering.  MBA is desirable.                  
  • Strong computer software skills using Microsoft Office products, including creating professional PowerPoint presentations.              
  • Ability to travel up to 25% to work with Brandmuscle team members in Chicago, Cleveland and Austin.         


Experience

  • 8-10 years of client or ad agency experience working with brands that sell through a distributed network of dealers, distributors or franchisees.
  • Experience working with channel marketing (co-op) programs that support the marketing efforts of local affiliates.





Field Marketing Specialist
Client Service
Austin, TX - Position located in Kansas City, MO

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Description

The Local Marketing Specialist (LMS) is responsible for the coordination of client marketing programs placed through Brandmuscle’s Print Center, and for sustaining an in-depth understanding of the Print Center capabilities and various local marketing tactics.

Under direct supervision, responsibilities include:

  • Working with Brandmuscle clients (primarily via phone) to understand their immediate marketing needs and provide media ordering/management assistance
  • Act as a liaison between the client and the Brandmuscle Media/Print Buying & Planning teams to ensure that project goals and timelines are met
  • Identifying marketing solutions for clients to meet plan and budget goals
  • Recommending and taking action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle
  • Working with Brandmuscle’s Media/Print Team and outside partners to answer and fulfill media and print requests
  • Processing claims and associated details for media/print orders
  • Project Management of client media/print programs
  • Interfacing with all stakeholders that will interact with the project, including end-users, media/print partners, internal sales, product development, graphic operations and client service teams
  • Providing ongoing feedback and assessment of project status and issues to managers and executives


Requirements

  • A Bachelor’s degree is required
  • Detail- and client service-oriented
  • Self-starter, ability to work without direct supervision
  • Availability to accommodate various working hours as client workload requires
  • Superior communication skills, both verbal and written
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
  • Excellent organizational skills


Experience
A minimum of 2 years of print experience, either at a printer, through an advertising agency, media sales or client-side marketing role is required.





On-site Client Service Manager
Client Service
Austin, TX - Position located in Lexington, KY

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Description

The On-site Client Service Manager (OCSM) serves as the liaison between Brandmuscle and its (client’s) marketing and finance teams.  The OCSM provides exceptional service to the client with a focus on development and maintenance of the business relationship. The OCSM will provide co-op advertising and ad builder administrative support duties as an extension of the clients’ team. This highly motivated individual will contribute to the execution of the client’s functional needs by complying with all quality control processes, managing project/meeting schedules and coordinating all status communications.  The OCSM will also assist with gathering the approvals for major project work as the Brandmuscle solution is implemented.  Exemplary client management skills are essential for success in this position. The OCSM works in tandem with Brandmuscle offsite teams to achieve overall account success and client satisfaction through flawlessly executing projects and day-to-day account duties specific to the client’s needs.

The OCSM's responsibilities include: 

  • Handling co-op program and ad builder related administration tasks on behalf of client
  • Coordinating communications with client, client creative agency, and Brandmuscle teams
  • Expanding the client relationship through proactive and innovative project management, exceptional relationship building, driving internal contacts to ensure timely deliverables to the client, and strategizing with clients for future business opportunities
  • Applying knowledge of client brand standards and marketing strategy to maximize impact of Brandmuscle tools and co-op advertising program spending  
  • Coordination of implementation requirement specifications and approvals for the development of the Brandmuscle solution
  • Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure timely completion of projects
  • Interfacing with all teams impacting projects for the client, including end users, product development and client service
  • Ensuring adherence to quality standards and reviewing project deliverables
  • Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle
  • Providing ongoing feedback and assessment of project status and issues to managers and executives
  • Assisting senior management in developing strategies to meet specific financial goals outlined by Brandmuscle’s Executive Team


Requirements

  • Bachelor’s degree, management experience
  • Exceptional verbal and written communication skills
  • Some travel required 
  • Advertising and co-op program industry knowledge, commitment to client service
  • Must be thoroughly computer literate and able to learn new software quickly
  • Retail and sleep/mattress industry related experience a plus


Experience
5+ years of client service experience with agency account service or client side co-op advertising management experience is preferred.  Knowledge of advertising, media, digital and print production processes are also desired.  





Operations/Reports Analyst
Client Implementations
Austin, TX

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Description

The Operations/ Report Analyst position is responsible for gathering and interpreting business requirements from internal and external customers, collaborating with IT team to identify technical approach and then creating design documents and specifications to meet business requirements.

Responsibilities include:

  • Gain a high level understanding of the business needs that the software seeks to fulfill
  • Translate high-level business requirements and task analysis into specific software specifications by working with the client, operations and technical staff in the development of business and system requirements
  • Elicit requirements using interviews, document analysis and workflow analysis
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs
  • Document and analyze the required information and data
  • Prepare accurate and detailed requirement specifications documents
  • Communicate the software requirements and designs to the software engineering team and provide support during the construction phase
  • Work with IT staff and internal users  to test IT jobs according to testing plans, provide feedback on test results and monitor open issues
  • Recommend areas for business process improvements


Requirements

  • Bachelor degree preferred
  • Experience in conducting a detailed analysis of a business process and creating software requirements documentation for the business process
  • Ability to bring new ideas to interpret business objectives & create solutions
  • Possesses working knowledge of HTML, SQL, and database design
  • Strong working knowledge of Access including setting up new databases, creating entry forms and queries
  • Experience with Microsoft Office, Visio, and Paint
  • Strong communication skills, written and oral, and the ability to work well with all level of users and IT staff
  • Ability to manage multiple projects simultaneously
  • Actively encourage and engage in collaboration
  • Have a sense of ownership, urgency & initiative
  • Travel and overtime as required


Experience
Project management experience preferred 





Assistant Production Manager
GEX Production
Chicago, IL - Position located in Clifton, NJ

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Description

We are looking for an Assistant Production Manager for our menu and custom manufacturing facility located in our Clifton division.  This role will learn our processes from the Head Production Manager and eventually take over their duties. The ideal candidate will have management experience in a hands-on fabrication and machine / job-shop environment.  Needs to be comfortable managing a large team of employees through daily and weekly job tasks.

Responsibilities:

  • Plan, coordinate, and control the manufacturing process.
  • Ensure menu books and goods are produced efficiently, correctly, and on time.
  • Draw up daily and weekly production schedules. Adjust schedules as needed to meet goals.
  • Draft timescales for custom jobs.
  • Supervise and motivate a team of 50+ workers.  Includes hiring, training, and cross-training departments.
  • Assist supervisors and managers with following company’s policies and production goals.
  • Act as point of contact between different departments, internal and external suppliers, vendors, and managers.
  • Create samples and new styles of books.  This may include product design and modifications.
  • Correct problems on production line.
  • Assist and monitor inventory balances, stocks on the floor, and order appropriate materials for special jobs.
  • Ensure compliance with workplace safety programs.
  • Responsible for the maintenance of equipment. 


Requirements

  • Bilingual – Fluent in Spanish and English.
  • Associate’s degree required, Bachelor’s degree preferred
  • Background in engineering and/or knowledge in reading graphic proofs is a plus.
  • Binder or Menu design experience is a plus.
  • Strong mathematical and measurement skills.
  • Able to lead and motivate production teams including supervisors and employees.
  • Strong analytical, mathematical, planning and organization skills with building knowledge.
  • Strong verbal, written, and interpersonal communication skills with ability to train and direct others.
  • Available to accommodate various working hours, starting at 6 A.M.
  • Proficient in Microsoft Office.


Experience

  • 3+ years of relevant experience, preferably within a Job-Shop manufacturing environment.
  • 3+ years of experience in planning and scheduling.





Graphic Designer
Distributor
Chicago, IL

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Description

The Graphic Designer serves as design and data entry support for the alcohol distributor. This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines. This position is based in Chicago’s Corporate office in Willis tower, and reports to the Creative Director.

Under direct supervision, the Graphic Designer:

  • Works on multiple projects of varying complexities simultaneously, ensuring all client directions are followed    
  • Manages individual design queue – expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day    
  • Accountable for quality of work and timeliness of delivery across all creative projects          
  • Assists with order entry as needed, ensuring complete and accurate information is entered into company's proprietary software application 
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary       
  • Follows up on questions and requests from Chicago design and support teams in a timely manner         
  • Maintains company's standard of quality and customer service 


Requirements

  • Strong visual communicator with a sharp sense of design        
  • Excellent communication skills (both written and verbal)         
  • Ability to follow strict brand and industry guidelines        
  • Ability to work independently as well as collaboratively with careful attention to detail       
  • Availability for flexible schedule in order to accommodate client needs      
  • Ability to handle multiple projects with changing priorities     
  • Strong sense of customer service        
  • Self-motivated, organized, and accountable        
  • Resourceful problem solver       
  • Thrives under pressure with the ability to meet short deadlines      
  • Strong design portfolio
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop         
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point             


Experience

  • At minimum, degree in progress in Graphic Design, Visual Design, Fine Arts, or related field       
  • Understanding of the print industry and production process      
  • Customer service experience is a plus





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Stratford, CT

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.  This position reports to the Director of Distributor Accounts but takes direction from the market specific lead designer/administrator as well as client specific account managers and designers in the Chicago office.            

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed  
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day   
  • Accountable for quality of work and timeliness of delivery across all creative projects         
  • Collects local print requests from sales force and input complete and accurate information into company's proprietary software application  
  • Understands all aspects of company's design, approval & production process       
  • Identifies client expectations and needs     
  • Troubleshoots customer issues over the phone, email and in person     
  • Maintains company's standard of quality and customer service        
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs        
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary       
  • Follows up with questions and requests from Chicago design and support teams in a timely manner         
  • Receives and inspects inventory, and distributes finished material          
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred         
  • Strong visual communicator with a sharp sense of design         
  • Excellent written and verbal communication skills         
  • Ability to follow strict brand and industry guidelines ·        
  • Ability to work independently as well as collaboratively with careful attention to detail          
  • Ability to handle multiple projects with changing priorities       
  • Strong sense of customer service        
  • Self-motivated, organized, and accountable         
  • Resourceful problem solver      
  • Thrives under pressure with the ability to meet quick deadlines         
  • Understanding of the print industry and production process        
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop       
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point


Experience

  • Strong design portfolio         
  • Customer service experience is a plus





On-Site Graphic Designer
Supplier
Chicago, IL - Position located in Livermore, CA

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Description

The On-Site Graphic Designer serve as design and production support for the client in the wine industry. This position reports to the Associate Creative Director. 

  • Comprehend and adhere to brand guidelines and act as “brand advocate” when necessary        
  • Follow up with questions and requests in a timely manner        
  • Produce a variety of point of sale material using approved brand templates as well as developing original concepts following brand guidelines         
  • Manage multiple projects of varying complexities simultaneously ensuring all client directions are followed.    
  • Manage individual design queue     
  • Accountable for quality of work and timeliness of delivery across all creative projects    
  • Ensure design is consistent with client expectations and overall project goals        
  • Design at a high quality level         
  • Ability to thrive under pressure in a busy, fast-paced environment balancing tight deadlines with great design       
  • Become a master of all aspects of the design, approval and production process         
  • Help educate clients on new and emerging design trends and keep them thinking in a forward fashion
  • Keep up a standard of quality and customer service


Requirements

  • Strong visual communicator with a sharp sense of design         
  • Excellent communication skills (both written and verbal)         
  • Ability to follow strict brand and industry guidelines         
  • Thrive working independently with careful attention to detail          
  • Ability to handle multiple projects with changing priorities      
  • Developed understanding of the Adobe Creative Suite         
  • Familiar with setting up print files for both digital and traditional presses      
  • Self-motivated, organized and accountable         
  • Resourceful problem solver Thrive under pressure with the ability to meet quick deadlines


Experience

  • Strong design portfolio         
  • Degree in Graphic Design, Visual Design, Fine Arts, or related field          
  • Confident understanding of the print industry and production process          
  • A strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop Customer service experience is a plus





On-Site Graphics Account Manager
Supplier
Chicago, IL - Position located in Santa Monica, CA

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Description

The On-Site Graphics Account Manager leads in the coordination of account needs, including orders, design, and data entry.  This role actively works with the Chicago (Brandmuscle HQ) support team to review issues and feedback from the client.  This position reports to the Vice President of the Western Region, but takes direction from client specific account managers and designers in the Chicago office.   

  • Manages and maintains user profiles, addresses and application access        
  • Manages and maintains account databases. Supports the launch of specific application ordering sessions by working with clients and internal Brandmuscle team in Chicago          
  • Manages multiple design projects of varying complexities ensuring all client directions are followed          
  • Manages account design queue – Expected to design all assigned orders within 48 hour turnaround     
  • Accountable for quality of work and timeliness of delivery across all creative projects      
  • Produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines
  • Collects local print requests from clients and inputs complete and accurate information into company’s proprietary software application   
  • Understands all aspects of Brandmuscle’s design, approval & production process       
  • Manages the overall workload and workflow for the market to ensure that all orders meet agreed upon turnaround times        
  • Maintains company’s standard of quality and customer service        
  • Identifies client expectations and needs         
  • Leads trainings for sales force on Brandmuscle’s processes and applications      
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs         
  • Understands and adheres to brand guidelines for both distributor and supplier clients and acts as “brand advocate” when necessary         
  • Works with clients marketing personnel and sales management to identify additional applications for Brandmuscle tools and services       
  • Receives and inspects inventory, and distributes finished material


Requirements

  • Bachelor’s Degree in Marketing, Visual Design, Fine Arts, or related field preferred       
  • Strong visual communicator with a sharp sense of design         
  • Ability to project manage multiple projects with changing priorities       
  • Ability to follow strict brand and industry guidelines       
  • Strong design portfolio         
  • Strong attention to detail          
  • Excellent written, verbal communication and presentation skills        
  • Ability to work independently as well as collaboratively with careful attention to detail        
  • Strong sense of customer service          
  • Self-motivated, organized and accountable       
  • Resourceful problem solver        
  • Thrives under pressure with the ability to meet quick deadlines         
  • Confident understanding of the print industry and production process        
  • Possess strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop
  • Strong understanding of Microsoft Office programs – Word, Excel, Power Point


Experience

  • 3+ years of industry/agency experience
  • Customer service experience is a plus





Sales Executive
Sales
Chicago, IL

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Description

Brandmuscle is a leading provider of distributed marketing tools and solutions; with an industry leading presence in the Alcohol Beverage industry.  Within one of our four US based facilities we manufacture menu covers that are primarily used in the hospitality industry at bars and restaurants.

We are looking to expand our sales presence to additional locations in the US. We are looking for a Sales Executive to execute an Outside Sales approach, along with some reliance on inside sales techniques, to market our menu cover service to the thousands of bars and restaurants in the Chicago, IL market and surrounding areas.

The position pays a base salary of $30-50k + commissions on new accounts + residual commissions on all repeat business.  This is a great opportunity for someone looking to establish a book of business and watch it grow. Recent college graduates welcome to apply; experienced industry sales reps may achieve higher first year earnings. The ideal candidate has a strong history of inside sales success and a desire to advance to an outside sales position

Expectations of the Sales Executive:

  • Utilize, maintain, and develop a complete Salesforce Data Base
  • Outside Sales Representative will execute a route style marketing approach to reach at least 100 accounts each month
  • Efforts will generate 10 new accounts per month creating residual and upfront commissions and revenue 
  • Demonstrates strong personal selling, time management, public speaking skills


Requirements

  • Valid Driver license and clean DMV record Excellent communication skills
  • Experience writing simple correspondence
  • Strong competitive nature
  • Experience effectively presenting information in one-on-one and small group situations to customers, clients, and fellow employees
  • Skilled in calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Skilled in basic Microsoft Office (Word, Excel, Outlook and Power Point) functions


Experience

  • Bachelor's degree in related field 
  • A strong history of inside sales success





Software Engineer
Software Development
Chicago, IL

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Description
Software engineers (SEs) work in small teams that design, build, and deploy new applications for the Brandmuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer. 

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Code Release management in the .NET framework
  • Experience with .NET Deployment strategies


Skills
Business skill set:
Ability to plan and manage your own work to meet deadlines Eager to work on multiple teams and projects at the same time Adaptable to multi-cultural communication and collaboration Able to learn and apply new techniques just-in-time


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication


Experience
2+ years relevant software engineering experience





Application Support Engineer
IT
Cleveland, OH

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Description

Application Support engineers (ASEs) work in small teams that design, build, and deploy new applications for the Brandmuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer.

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Training client community on new/existing product features, provide and maintain style guides to control uniformity across clients.
  • Support operations requests for custom reporting and data analysis.
  • Responsible for triaging issues in product deployments.
  • Liaise with technical and technical staffs to solve business problems with current/existing product features.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Change management in the .NET framework
  • Experience with .NET Deployment strategies


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation  

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication  

Business skill set:
Ability to plan and manage your own work to meet deadlines
Eager to work on multiple teams and projects at the same time
Adaptable to multi-cultural communication and collaboration
Able to learn and apply new techniques just-in-time


Experience
2+ years relevant software engineering experience





Assistant Media Planner/Buyer
Media
Cleveland, OH

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Description

The Assistant Media Planner/Buyer is responsible for working with the Media Buying Team and Local Marketing Specialists to plan and purchase local media for Brandmuscle clients.   

Under direct supervision, responsibilities include: 

  • Researching client’s local marketing trade area and providing media recommendations.         
  • Assist with creation and distribution of media contracts.     
  • Distribute insertion orders to media vendors and track insertion order signbacks.     
  • Traffic creative elements to media vendors to ensure deadlines are met.          
  • Negotiating and executing advertising placement in a variety of local media
  • Assist with broadcast avails  
  • Assist with the creation and distribution of contracts and insertions orders    
  • Negotiating added value and media buy savings on client media plans.      
  • Processing and reconciling media invoices and assisting with invoice discrepancies. 


Requirements

  • A Bachelor degree        
  • Attention to detail and great organizational skills       
  • Ability to shift gears and handle multiple tasks    
  • Passion to learn and stay on top of new media trends          
  • Superior communication skills, both verbal and written       
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook). 


Experience
A minimum of 1-2 years media buying experience in an advertising agency, media agency or corporate media buying department.





Business Analyst I
IT
Cleveland, OH

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Description

Brandmuscle’s Business Analyst (BA) collaborates with various teams within the organization to develop software requirements documentation.  

Under general direction, responsibilities include:       

  • Assessing and evaluating the business needs of both new and existing clients.       
  • Designing solutions that satisfy client needs while adhering to product architecture and strategy.      
  • Writing and maintaining software documentation.      
  • Communicating documented solutions to multiple internal teams.        
  • Creating user interface prototypes to support written requirements.         
  • Creating and maintaining product implementation documentation.        
  • Ensuring the solution delivered by engineering teams is consistent with the supplied requirements.    
  • Researching and incorporating UI/UX design standards.      
  • Establishing and enforcing consistent product design guidelines.       
  • Continually improving the efficiency of internal processes.
  • Continually seeking opportunities to improve our product offering.


Requirements

  • Bachelor’s degree      
  • Detail-oriented        
  • Self-starter         
  • Strong verbal and written communication skills with a variety of audiences         
  • Ability to manage time effectively Ability to work in effectively in both collaborative and autonomous environments


Experience

  • Previous documentation-related role in a technical environment         
  • Proven proficiency with computers and software applications         
  • Roles requiring basic understanding of: C#, SQL, .Net, HTML, CSS
  • Workflow design, process execution, and testing protocols





Client Service Manager - B2B focus
Client Service
Cleveland, OH

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Description

The Client Service Manager (CSM) provides exceptional service to our clients in their primary role of development and maintenance of business relationships.  The CSM also manages the execution of the major project work as the Brandmuscle solution is implemented.  Exemplary client management skills are essential for success in this position. 

Under general direction, the CSM's responsibilities include: 

  • All aspects of implementation of the Brandmuscle solution for a variety of clients.
  • Expanding the client relationship through proactive and innovative project management, exceptional relationship building, driving internal contacts to ensure timely deliverables to the client, and strategizing with clients for future business opportunities.
  • Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects.
  • Interfacing with all teams impacting projects for the client, including end users, product development and client service.
  • Ensuring adherence to quality standards and reviewing project deliverables.
  • Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle.
  • Providing ongoing feedback and assessment of project status and issues to managers and executives.
  • Managing and directing the work of Account Executive(s)
  • Mentoring and developing Account Executives on industry concepts, practices and procedures.
  • Completing monthly client billing accurately and on time.
  • Assisting senior management in developing strategies to meet specific financial goals outlined by Brandmuscle’s Executive Team. 


Requirements

Bachelor’s degree

Management experience, coaching and mentoring skills.

Exceptional quantitative analytical skills and aptitude.

Intermediate Excel skills a plus.

Internet experience a plus.

Some travel required. 

Advertising industry knowledge, commitment to client service. 

Must be thoroughly computer literate and able to learn new software quickly.


Experience

  • Three to five years ad agency account service or client side advertising management experience is preferred.  Complete understanding of advertising and print production processes are also desired.  
  • B2B experience ideal





Local Marketing Support Representative II
Media
Cleveland, OH

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Description

The Local Marketing Support Representative is responsible for working with users of Brandmuscle’s Media Center to help execute local marketing and advertising programs placed through BrandMuscle.

Under direct supervision, responsibilities include:

  • Working with a wide range of Brandmuscle end users (primarily via phone) to understand their immediate marketing needs
  • Submitting media requests for various vehicles (newspaper, magazine, online, radio/tv, sponsorships and events) into CRM system
  • Auditing completed media requests to ensure they match the client’s overall local marketing objectives and the original media request submitted
  • Acting as a liaison between the client and the Brandmuscle Media Planning team to ensure that project goals and timelines are met
  • Communicating and presenting media plans and rates to the end users, including any follow-up required to complete the request
  • Processing payment, co-op claims and associated details for media orders.
  • Proofreading and confirming that insertion orders and creative materials are accurate and delivered to media partners by defined deadlines
  • Coordinating a variety of priorities in a fast-paced environment
  • Training new LMSRs on the software, clients, processes and programs utilized in the role
  • Mentoring and coaching new team members
  • Providing reporting and communicating programs status and results across the organization


Requirements

Degree in marketing, advertising or communications.

Excellent communication skills, both verbal and written

Detail- oriented, self-starter

Availability to accommodate various working hours as client workload requires

Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)

Excellent organizational skills


Experience
2+ years of experience, either in an advertising agency, media sales or customer service role





Media Planner/Buyer
Media
Cleveland, OH

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Description

The Media Planner/Buyer is responsible for working with Brandmuscle’s Local Marketing Specialists, Assistant Media Planner/Buyers and Client Service Managers to plan and purchase media space/time for clients in a variety of local media. Must have understanding of various local media options and how each supports client marketing objectives.  

Responsibilities include:

  • Look for and deliver new and innovative solutions to client business issues and challenges.
  • Participate during presentations or calls with client.
  • Research, negotiate and execute advertising placement in a variety of traditional and non-traditional local media.
  • Analyze media placement ad results to identify the most cost effective mix by market. 
  • Reconcile media plans and handle invoicing to ensure vendors are paid efficiently
  • Manage material delivery in a timely, efficient manner.  Ensure all necessary forms are completed and delivered in an accurate and timely fashion.
  • Generate and present agency’s strategic POVs.
  • Foster client/partner/vendor relationships.
  • Team with Local Marketing Representatives to complete Post Buy Analyses for larger buys.
  • Stay current on media trends.


Requirements

  • A Bachelor’s degree is required.
  • Superior communication skills, both verbal and written.
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)


Experience
A minimum of 3 years media buying experience in an advertising agency, media agency or corporate media buying department planning and buying traditional and non-traditional media.





Project Lead Support
Client Service Operations
Cleveland, OH

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Description

The Client Service Operations, Project Lead (PLSCS) Support Role provides exceptional service to our Client Service team and their respective clients.   This individual works with the Client Service team on project execution, product knowledge and support.  Exemplary project management skills are essential for success in this position.

Under general direction, the PLCS’s responsibilities include:

  • Managing multiple projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects
  • Managing, with supervision, all aspects of implementation of Brandmuscle products for existing clients
  • Interfacing with all teams affecting projects for the client, including end users, IT and Client Service teams
  • Consistently ensuring adherence to quality standards and reviewing project deliverables
  • Providing ongoing feedback and assessment of project status and issues to your Manager, Client Service team, and  Company Executives
  • Providing recommendations by developing a thorough understanding of the client’s business and applying best practices that meet the client’s business objectives
  • Mentoring the Client Service teams on new products, practices and procedures
  • Providing quality assurance testing of new releases for the Client Service team, as needed
  • Working closely with the IT team to prioritize issue resolution to meet both the client’s and Brandmuscle’s objectives


Requirements

  • Bachelor’s degree
  • Demonstrated track record of successful project management
  • Demonstrated technical aptitude and ability to learn new software quickly
  • Proven track record of providing exceptional client service
  • Advertising industry knowledge a plus
  • CSS experience a plusSome travel required


Experience
Two to four years project management or client service support is preferred.





Software Engineer
Product Development
Cleveland, OH

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Description
Work in teams that design, build, and deploy new applications for the Brandmuscle brand management solution. Interpret customer business requirements and develop detailed system specifications for software development. Build out the data and process components in a MS.NET/SQL Server environment. Under supervision: Analyze client's requirements, configure, deploy and support software implementation; Develop, code, test and debug new software or enhancements to existing software; Design new or changed software components; Work with technical and client service staff to understand and plan resolution to issues with installed production software; Analyze customer suggestions for software improvement or enhancement; Design and write application software according to approved specification; Design software products and software implementation, Object oriented design and implementation; Code Release management in the .NET framework.


Skills
Knowledge of MS.Net Framework, .Net/C#, VB Script, MS SQL Server 2005, & Stored Procedures; Web Services, XML, Service Oriented Architectures, Design Patterns and Refactoring.


Requirements
Special Requirements: Knowledge of MS.Net Framework, .Net/C#, VB Script, MS SQL Server 2005, & Stored Procedures; Web Services, XML, Service Oriented Architectures, Design Patterns and Refactoring.   Master’s degree in Computer Science, Information Technology, Engineering or related.  


Experience
Master’s degree in Computer Science, Information Technology, Engineering or related.  





SQL Server Database Developer/ Report Writer
IT
Cleveland, OH

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Description
SQL Database Developer creates and maintains stored procedures, database maintenance scripting, and Reporting Services reports for a variety of applications.  


Requirements
A Bachelor's degree in Software Engineering, Computer Science or Electrical Engineering plus 3-5 years of experience in:

  • SQL Server (2005, 2008R2, or 2012)
  • T-SQL
  • Stored Procedures/Views/Triggers (creation, tuning, and maintenance)
  • RDBMS Queries and SQL

Technical Skillset:

  • Ability to create and maintain database tables, stored procedures and maintenance scripts
  • Knowledge of SSRS or a similar reporting toolset is a plus
  • Knowledge of MS CRM is a plus
  • Familiarity with RUP process or similar SDLC process and tools
  • Proven familiarity with Design Patterns and refactoring
  • Familiarity with UML and system documentation
  • Ability to translate customer specific requests into re-deployable system functions
  • Develop, present, and defend use cases for new product development
  • Diagnose, plan, and implement fixes to software bugs or design flaws
  • Analyze and plan data integration processes for application-to-application communication

Business Skillset:

  • Ability to plan and manage your own work to meet deadlines
  • Eager to work on multiple teams and projects at the same time
  • Adaptable to multi-cultural communication and collaboration
  • Able to learn and apply new techniques just-in-time


Experience

  • SQL Server CLR development
  • Exposure to C#/.Net/ASP.Net
  • SSIS
  • OLAP and/or Pivot Tables a plus
  • Reporting Services reporting a plus
  • Other Enterprise-Level reporting tools 





Support Representative
Client Service
Cleveland, OH

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Description

The Support Representative (SR) identifies and handles client inquires in a help desk environment.  The SR answers all help desk calls and supports Client Services with all aspects of help desk operations. 

This position involves extensive contact with clients, with a focus on client satisfaction. Under direct supervision, the SR responds to and diagnoses problems through discussion with users and assists the Support Services Lead with project workloads.  Major focus of the SR includes: 

  • Answering help desk calls for all clients on multiple web based applications.
  • Responding to and processing help desk e-mails.
  • Resolving basic problems while referring more complex problems to Support Representative II, Support Services Lead or Client Service Account Executive.
  • Helping new users through the post-training learning and acclimation process.
  • Trafficking one-off advertising requests according to client specifications
  • Processing data changes requested by the client. 
  • Retrieving and sending files to clients as needed.
  • Maintaining help desk tickets, tracking information completely and accurately.
  • Interacting with client services teams on a daily basis to ensure client satisfaction.
  • Providing assistance on user guides, tutorials, and quick tips to benefit the client. 
  • Providing support and assistance on special assignments.
  • Providing monthly departmental reporting
The SR must be flexible and able to accommodate a variety of priorities.


Requirements

  • College degree preferred; some college or equivalent experience required.
  • Must have excellent phone skills, with the ability to work in a fast-paced help desk environment.
  • Strong organization and communication skills a must.
  • Must be thoroughly computer literate and be able to learn new software products quickly.
  • Availability to be on call for after-hours/weekend/holiday support as assigned.


Experience
One year of customer service, call center or help desk experience is preferred





Web and Mobile Software Engineer
Software Development
Cleveland, OH

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Description

Web and Mobile Software Engineers (WMSEs) work in small teams to design, build, and deploy new web and mobile applications, modules, content and features to meet the needs of users on the Brandmuscle brand management solution.  WMSEs use a creative mindset to interpret customer business requirements to design the best possible solution. Components may be integrated into the base product, used to enhance operational process, or deployed as custom solutions to clients’ needs. WMSEs will follow a regimented SDLC, including documentation, design, unit testing, and QA testing in order to ensure the highest quality product reaching the customer. WMSEs primarily develop front end / user facing portions of the Brandmuscle brand management solution, and in this capacity will assist others in good design principles.

Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  

Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.

  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possesses full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Assists with content structuring and format to meet HTML, HTML5 and other needs within the target applications
  • Mentors junior staff on technology and business process.


Skills

Technical Skill Pluses:

SQL, C#, version control system, SOAP, REST, XML, Object Oriented Design, Design PatternsGraphic Design skills

Business Skill Pluses:

Knowledge or experience in marketing and/or advertising


Requirements

Technical skill requirements:

  • Advanced/Expert knowledge in JavaScript, HTML5, CSS3, and jQuery
  • Mobile development - responsive design and/or mobile application development
  • Front-end development experience – Experience developing user friendly and rich UI and UX

Business skill requirements: 

  • Ability to plan, estimate, schedule, and manage your own work to meet deadlines.
  • Eager to work on multiple teams and projects at the same time.
  • Adaptable to multi-cultural communication and collaboration.
  • Able to learn and apply new techniques just-in-time.
  • Strong communication skills both to a technical developer audience and to a non-technical client audience.

Analytical skill requirements: 

  • Ability to translate customer specific requests into re-deployable system functions 
  • Develop, present, and defend use cases for new product development 
  • Diagnose, plan, and implement fixes to software bugs or design flaws 


Experience
2+ years relevant development experience




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