Brandmuscle careers


Brandmuscle is reinventing local marketing in a way that none of our competitors can. We’ve combined the three leaders in the distributed local marketing space to create comprehensive local marketing solutions that are only going to become more powerful and more profitable over time. People who work for us are real can-do self-starters who love to help our clients get exactly what they need. Brandmuscle offers a competitive salary, along with personal development opportunities and excellent benefits. Brandmuscle is an equal opportunity employer.

Browse the latest Brandmuscle job listings below. If you’re interested in a career at our brand marketing company, simply click one of the Apply Now buttons. We look forward to hearing from you.



Financial Services Administrator
Client Operations
Austin, TX

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Description

The Financial Services Administrator is responsible for managing the client payment process as well as regular fund transactions for assigned client accounts.  The position is an important part of the internal financial controls required for audit compliance.  The position is responsible for processing many records for payment filing and distribution on behalf of client accounts.  Strong organizational and attention to detail skills are required. The ability to work cross functionally with client account teams as well as other departments is important for success in this position.    

RESPONSIBILITIES 

  • Manage client payment process by performing necessary procedures to create funding report (document register)       
  • Work closely with the assigned client teams to communicate and coordinate all remaining aspects of payment process that the client team performs including claim QC, duplicate check, funding requests, etc.        
  • Create existing reports as needed and as related to payment process      
  • Responsible for all regular fund transactions (accrual loads), including balance reconciliation for assigned set of clients       
  • Responsible for adherence to/and passing of SOC I audit for applicable functions related to payment and fund processes as assigned        
  • Maintain bank account ledgers & prepare back for bank account reconciliations for applicable assigned accounts      
  • Maintaining and Updating  SOPs for all responsible processes for assigned client accounts      
  • Cross train and act as back-up, as needed, for other client accounts that are not assigned       
  • If applicable and assigned, load vendor fulfillment files and auto claims for on-line store   
  • If applicable, perform necessary procedures to provide vendor payment and reconciliation reporting (for on-line store)         
  • Identify process enhancements and with manager approval, write specs for IT estimate, and manage estimate process      
  • Enter maintenance & fix jobs & perform testing      
  • In-depth knowledge of Brandmuscle’s proprietary systems, mainly ML, especially table knowledge for assigned client accounts        
  • Create simple & complex QC queries for review and approval by Manager    
  • Must maintain service levels for assigned processes as defined by each client account
  • Various other duties as required


Requirements

  • Bachelor's degree preferred     
  • Technical aptitude, strong PC, and application skills      
  • Strong communication skills       
  • Proven analytic and problem solving skills      
  • Ability to manage multiple projects and processes simultaneously         
  • Ability to manage and work with various people at all levels        
  • Detail oriented        


Experience
At least one year of related experience. 





Software Engineer
IT
Austin, TX

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Description

Microsoft Web-based Software Engineer  

  • Analyzes requirements from clients
  • Configures, deploys and supports software implementations.
  • Develops, codes, tests and debugs new software or enhancements to existing software.
  • Collaborates with team members in designing new or changing software components
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software
  • Analyzes customer suggestions for software improvement or enhancement
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions
  • Designs software products and plans software implementation
  • Mentors junior staff on technology and business process
  • Object oriented design and implementation
  • Code Release management in the .NET framework
  • Experience with .NET Deployment strategies 


Skills

Business skill set:  

  • Ability to plan and manage your own work to meet deadlines
  • Eager to work on multiple teams and projects at the same time
  • Able to learn and apply new techniques 


Requirements

Technical skill set:

  • Microsoft .Net Framework, C#, HTML, JavaScript
  • Microsoft SQL Server 2012 (SQL, T-SQL, Stored Procedures)
  • Knowledge of Web Services, XML, and Service-Oriented Architectures
  • Proven familiarity with Design Patterns and refactoring
  • Experience with JQuery, Oracle, DotNetNuke, SSIS, and SSRS are a plus

Analytical skill set:

  • Ability to translate customer specific requests into re-deployable system functions
  • Develop and present use cases for new product development
  • Diagnose, plan, and implement fixes to software bugs or design flaws
  • Analyze and plan data integration processes. SSO experience is a plus. 


Experience
2+ years relevant software engineering experience 





On-Site Graphic Designer
Supplier
Chicago, IL - Position located in Cicero, IL

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Description

Brandmuscle is a marketing services company with an internal design department. We are currently seeking an experienced graphic designer to join our Supplier client design team. We are looking for an innovative thinker with the ability to manage a high volume of individual projects under challenging time constraints. Our ideal candidate is tech-savvy and efficient with great attention to detail and the ability to solve problems quickly and creatively.  

Responsibilities: ·        

  • Work closely with the Creative Director and Brandmuscle’s supplier client teams to conceptualize, design and execute promotional programs and marketing materials (print and digital)        
  • Understand business objectives, client expectations and needs        
  • Independently manage, document, and prioritize workload to meet deadlines      
  • Maintain a high standard of design quality and professionalism


Requirements

  • Strong Working Knowledge of Adobe Creative Suite – Illustrator, InDesign, Photoshop        
  • Confident understanding of the print industry and production process        
  • Strong typography, understanding of color, hierarchy and layout reflected in a portfolio of work        
  • Ability to handle multiple responsibilities, establish priorities and consistently meet required deadlines     
  • Ability to follow strict brand and visual guidelines       
  • Excellent written and verbal communication skills       
  • Ability to work independently with careful attention to detail and organization      
  • Resourceful problem solver with a helpful, team-oriented and friendly attitude       
  • Ability to thrive under pressure in a fast-paced environment, balancing tight deadlines with great design and brand consistency


Experience

  • Bachelor’s degree in Graphic Design, Visual Design, Fine Arts, or related field        
  • Minimum 3 years of relevant professional design experience         
  • Prior experience with wine & spirits brands and/or shopper marketing is a bonus





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in San Diego, CA

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.   

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.
  • Accountable for quality of work and timeliness of delivery across all creative projects   
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application   
  • Understands all aspects of design, approval & production process    
  • Troubleshoots customer issues over the phone, email, and in person   
  • Maintains company standard of quality and customer service
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs   
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary
  • Follows up with questions and requests from Chicago design and support teams in a timely manner   
  • Receives and inspects inventory, and distributes finished material  
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred  
  • Strong visual communicator with a sharp sense of design  
  • Excellent written and verbal communication skills   
  • Ability to follow strict brand and industry guidelines  
  • Ability to work independently as well as collaboratively with careful attention to detail   
  • Ability to handle multiple projects with changing priorities 
  • Strong sense of customer service  
  • Self-motivated, organized, and accountable
  • Resourceful problem solver
  • Thrives under pressure with the ability to meet quick deadlines   
  • Understanding of the print industry and production process   
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop 
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point
  • Strong design portfolio    


Experience

Customer service experience is a plus

*Please include a copy of your resume as well as a copy or link to your portfolio





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Aurora, CO

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.     

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed   
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.
  • Accountable for quality of work and timeliness of delivery across all creative projects  
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application   
  • Understands all aspects of design, approval & production process    
  • Troubleshoots customer issues over the phone, email, and in person   
  • Maintains company standard of quality and customer service    
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs   
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary
  • Follows up with questions and requests from Chicago design and support teams in a timely manner
  • Receives and inspects inventory, and distributes finished material  
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred    
  • Strong visual communicator with a sharp sense of design
  • Excellent written and verbal communication skills   
  • Ability to follow strict brand and industry guidelines  
  • Ability to work independently as well as collaboratively with careful attention to detail
  • Ability to handle multiple projects with changing priorities  
  • Strong sense of customer service  
  • Self-motivated, organized, and accountable   
  • Resourceful problem solver   
  • Thrives under pressure with the ability to meet quick deadlines   
  • Understanding of the print industry and production process   
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop  
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point    
  • Strong design portfolio 


Experience

  • Customer service experience is a plus
  • Please include a copy of your resume as well as a copy or link to your portfolio





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in St. Paul, MN

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.    

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed  
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.  
  • Accountable for quality of work and timeliness of delivery across all creative projects   
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application  
  • Understands all aspects of design, approval & production process   
  • Troubleshoots customer issues over the phone, email, and in person    
  • Maintains company standard of quality and customer service 
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs  
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary    
  • Follows up with questions and requests from Chicago design and support teams in a timely manner   
  • Receives and inspects inventory, and distributes finished material   
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred ·   
  • Strong visual communicator with a sharp sense of design ·   
  • Excellent written and verbal communication skills ·   
  • Ability to follow strict brand and industry guidelines ·   
  • Ability to work independently as well as collaboratively with careful attention to detail ·   
  • Ability to handle multiple projects with changing priorities ·   
  • Strong sense of customer service ·   
  • Self-motivated, organized, and accountable ·   
  • Resourceful problem solver ·   
  • Thrives under pressure with the ability to meet quick deadlines ·   
  • Understanding of the print industry and production process ·   
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop ·   
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point ·   


Experience

  • Strong design portfolio  
  • Customer service experience is a plus





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Houston, TX

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.     

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed  
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.  
  • Accountable for quality of work and timeliness of delivery across all creative projects    
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application   
  • Understands all aspects of design, approval & production process   
  • Troubleshoots customer issues over the phone, email, and in person    
  • Maintains company standard of quality and customer service   
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs 
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary
  • Follows up with questions and requests from Chicago design and support teams in a timely manner  
  • Receives and inspects inventory, and distributes finished material
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred   
  • Strong visual communicator with a sharp sense of design  
  • Excellent written and verbal communication skills   
  • Ability to follow strict brand and industry guidelines  
  • Ability to work independently as well as collaboratively with careful attention to detail
  • Ability to handle multiple projects with changing priorities  
  • Strong sense of customer service  
  • Self-motivated, organized, and accountable 
  • Resourceful problem solver ·   
  • Thrives under pressure with the ability to meet quick deadlines   
  • Understanding of the print industry and production process  
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop 
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point  
  • Strong design portfolio 

*Please include a copy of your resume as well as a copy or link to your portfolio  


Experience
Customer service experience is a plus





Part-Time Graphic Designer
Distributor
Chicago, IL - Position located in Oxnard, CA

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Description

This is a part-time position, working approximately 20-25 hours per week. 

The Part-Time Graphic Designer serves as design and data entry support for the alcohol distributor. This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines. This position reports to the Director of Distributor Operations.

Under direct supervision, the Part-Time Graphic Designer:        

  • Works on multiple projects of varying complexities simultaneously, ensuring all client directions are followed  
  • Manages individual design queue – expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day o   
  • Accountable for quality of work and timeliness of delivery across all creative projects       
  • Assists with order entry as needed, ensuring complete and accurate information is entered into company's proprietary software application
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary      
  • Follows up on questions and requests from Chicago design and support teams in a timely manner    
  • Maintains company's standard of quality and customer service       
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.


Skills
*Please include a copy of your resume as well as a copy or link to your portfolio


Requirements

  • Strong visual communicator with a sharp sense of design       
  • Excellent communication skills (both written and verbal)       
  • Ability to follow strict brand and industry guidelines        
  • Ability to work independently as well as collaboratively with careful attention to detail        
  • Availability for flexible schedule in order to accommodate client needs      
  • Ability to handle multiple projects with changing priorities     
  • Strong sense of customer service    
  • Self-motivated, organized, and accountable     
  • Resourceful problem solver       
  • Thrives under pressure with the ability to meet short deadlines        
  • Strong design portfolio      
  • At minimum, degree in progress in Graphic Design, Visual Design, Fine Arts, or related field       
  • Understanding of the print industry and production process     
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop       
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point      


Experience
Customer service experience is a plus





Print Estimator
Operations
Chicago, IL

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Description

On a daily basis, in an atmosphere of quick turnaround, this role estimates internal/external print production costs, develops final pricing, and facilitates third party production management. There is daily interface with internal customers to assist in specifications for new products and services.

Responsibilities:     

  • Calculate pricing and generate estimates based on client specifications, using company supplied cost roll up tools (training provided)  
  • Coordinate details of production between internal staff and external vendors       
  • Develop project production schedules        
  • Manage pricing agreements with a variety of vendors         
  • Manage third party production orders        
  • Perform occasional press checks for color accuracy as necessary  


Requirements

Understanding of:        

  • MS Office and Acrobat       
  • Offset printing          
  • Digital printing


Experience

  • Ability to multi-task and establish personal objectives to meet established deadlines        
  • Bachelor’s degree in graphic design, print production, advertising or a related field        
  • 3 years minimum experience in print, production, estimation or project management





Software Engineer
Software Development
Chicago, IL

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Description
Software engineers (SEs) work in small teams that design, build, and deploy new applications for the Brandmuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer. 

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Code Release management in the .NET framework
  • Experience with .NET Deployment strategies


Skills
Business skill set:
Ability to plan and manage your own work to meet deadlines Eager to work on multiple teams and projects at the same time Adaptable to multi-cultural communication and collaboration Able to learn and apply new techniques just-in-time


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication


Experience
2+ years relevant software engineering experience





Associate Manager, Client Development
Client Service
Cleveland, OH

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Description

The Associate Manager, Client Development role is to be Brandmuscle’s day-to-day lead for the assigned client accounts. The AMCD works closely with the Client Development Director/Associate Director/Sr. Manager to ensure that Brandmuscle’s technology and service offering support the client’s local marketing and overall business strategy and will help grow the client’s relationship with Brandmuscle.  

The Associate Manager, Client Development works closely with Brandmuscle Client Service Operations, Graphic Operations, Information Technology, Digital and other teams to deliver solutions that meet each client’s needs. The AMCD proactively engages clients in discussion regarding their local marketing goals to provide insights and perspectives and serves as the subject matter expert in local marketing and Brandmuscle’s entire product and service offering to ensure that Brandmuscle is doing everything possible to achieve those goals. The AMCD builds and maintains positive, lasting client relationships based on helping the client achieve marketing objectives with continual view on the future needs of the brand.  

  • Supports Client Development Sr. Management in building strong client relationships and seeks ways to develop the clients’ local marketing initiatives by providing critical insights that build strong, solid, strategic and tactical recommendations leveraging Brandmuscle’s solution.
  • Proactively increase site adoption and awareness for assigned accounts
  • Administer and analyze monthly reporting metrics and provide ongoing recommendations
  • Conducts end-user training sessions
  • Displays a vast knowledge of each assigned client’s industry, brand, target market, local marketing goals and challenges, competitors, etc.
  • Demonstrates a deep understanding of Brandmuscle’s entire product and service offering and, when appropriate, shares examples and case studies that will help support the client’s objectives and grow Brandmuscle’s relationship with the client.
  • Helps manage Brandmuscle’s internal resources to ensure that client relationships grow profitably over time
  • Leads and or participates in all client  meetings and acts as the primary day-to-day interface for the client, including creating documentation of all client meetings 
  • Works closely with Operations counterparts to assess client needs and ensures project expectations are met while clearly and effectively communicating client requests, concerns, and feedback to the team. Manages escalations when applicable using the following skillsets:
  • Applies critical thinking skills and is responsible for general site consistency and auditing
  • Demonstrates strong knowledge of template functionality
  • Coordinates a variety of priorities in a fast-paced environment
  • Increases team collaboration through idea-sharing and brainstorming sessions
  • Manages, grows, and develops the accounts assigned to his/her group and maintains high level of performance.
  • Proactively identifies and evaluates industry trends, competitive market dynamics, and best practices and leverages them appropriately to support the client’s business and identify organic growth
  • Identifies brand, industry and market challenges and provides client guidance on how to better understand (i.e., market research recommendations) and address these challenges
  • Proactively identifies new opportunities in digital and working collaboratively with internal digital and technical teams to secure new business opportunities
  • Administers client billing each month in collaboration with Operations team
  • Manage and lead new client implementation kick off meetings with Sales and Operations.
  • Participate and support Marketing & Sales efforts in new business endeavors, research, case studies, demos, etc.
  • Collaborates with Client Development Sr. Management to increase Brandmuscle product knowledge between Cleveland, Chicago and Austin.
  • Proactively cross-train on product offerings to become a subject matter expert in each area (Co-op, Digital, Media, Social, Print Production, etc.)
  • Supports Client Development Director with annual client SOW to ensure it is based on client strategic and tactical plan approval, and overall budget expectations and works with Operations for resource needs and estimates
  • Partners with and/or supports the Client Development Director in the development of all client presentations and recommendations Builds strong relationships across functions at the client and with external partners/vendors
  • Oversees all aspects of employee lifecycle of Client Development Managers and Account Executives assigned to their accounts including the onboarding, training and development, and administering reviews to their team.


Requirements

  • Bachelor’s degree
  • Some travel required. 
  • Advertising industry knowledge, commitment to client service. 
  • Must be thoroughly computer literate and able to learn new software and applications quickly.


Experience

  • 2-4 years ad agency account service or client side advertising management experience is preferred.
  • Complete understanding of advertising and print production processes are also desired. 





Client Development Account Executive II
Client Development
Cleveland, OH

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Description

The Account Executive supports the Client Development team in ensuring the client’s overall needs are met as they relate to the brand’s local marketing strategy, tactical recommendations and overall client service support. The AE must be proactive in understanding their client account and the markets in which they compete, and continuously look for ways to provide partnership value to the client. This individual continually demonstrates a high level of proficiency in how they interact with clients; playing a strategic role in account development, leveraging critical thinking skills, able to lead client discussion independently, and manage client relationships with a high degree of autonomy. This person will work closely with the Client Development Manager to ensure that Brandmuscle’s technology and service offerings support the client’s local marketing and overall business strategy and will help grow the client’s relationship with Brandmuscle. The AE may work on one account or support several depending on client staffing for that particular team. 

  • Supports Client Development Manager in building strong client relationships and seeks ways to develop clients’ local marketing initiatives by providing critical insights that build strong, solid, strategic and tactical recommendations leveraging Brandmuscle’s solution.
  • Demonstrates a deep knowledge of Brandmuscle’s entire product and service offering and, when appropriate, shares examples and case studies that will help support the client’s objectives and grow Brandmuscle’s relationship with the client.
  • Proactively increase site adoption and awareness for assigned accounts
  • Assist  and analyze monthly reporting metrics and provides ongoing recommendations
  • Conducts end-user training sessions Manages on-going site communications to end-users and message center updates
  • Identifies industry trends and best practices and leverages them appropriately to support the client’s business
  • Works closely with Operations counterparts to assess client needs and ensures project expectations are met while clearly and effectively communicating client requests, concerns, and feedback to the team.
  • Uses critical thinking and knowledge of product specifics when reviewing all client content for accuracy with brand compliance; responsible for general site consistency and auditing
  • Demonstrates strong knowledge of template functionality
  • Coordinates a variety of priorities in a ever-changing environment
  • Increases team collaboration through idea-sharing and brainstorming sessions
  • Displays knowledge of each assigned client’s industry, brand, target market, local marketing goals and challenges, competitors, etc.
  • Increase knowledge on Brandmuscle product capabilities and features across Cleveland, Austin and Chicago.
  • Assists the Client Development Manager with development of SOW documentation from an account management perspective based on tactical plan approval
  • Works with the Client Development Manager to ensure all client meetings are documented including ensuring documentation of all client meetings on key action items from meetings
  • Supports the Client Development Manager in scheduling client meetings and developing agendas, slides, and organizing the meeting details for client and local marketing planning meetings.


Requirements

  • Bachelor’s degree required
  • Strong organization and communication skills a must.  
  • Some travel.
  • Advertising industry knowledge, commitment to client service required.
  • Must be available for a flexible work schedule to accommodate clients on advertising deadlines.
  • Self-starter, ability to work without direct supervision.
  • Must be thoroughly computer literate and able to learn new software and applications quickly.


Experience
2-4 years ad agency account service or client side advertising management experience is preferred.  Complete understanding of advertising and print production processes are essential.





Client Operations Account Executive
Client Operations
Cleveland, OH

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Description

The Client Operations Account Executive provides exceptional service to our clients by executing project work as well as ensuring time-sensitive client campaign materials are available and updated in our system. The COAE responds to, helps diagnose problems through discussion with users and internal team members, and assists Client Operations Managers with project workloads. The COAE typically leads internal teams to ensure projects are executed at the highest quality level, on time, and within budget. The primary focus for the COAE is effective and efficient project management and issue resolution.

Under direct supervision, the COAE’s responsibilities include:

  • Learning and applying an in-depth understanding of the client’s business, business rules, and business processes as they relate to the Brandmuscle solution         
  • Thinking critically; responsibility for general site consistency and auditing         
  • Demonstrating an understanding of template based creative functionality, including providing direction to the Graphic Operations team and completing all required creative documentation and testing.         
  • Coordinating a variety of priorities in a fast-paced environment      
  • Increasing team collaboration through idea-sharing and brainstorming sessions       
  • Providing problem recognition, research, isolation and resolution steps       
  • Working with the Client Development team to collect template requirements, entering project details utilizing a project tracking tool, documenting and testing templates for effective and efficient creative template project management      
  • Working closely with Client Development counterparts to assess client needs and deliverables and ensure project deliverables are met       
  • Collecting all necessary specifications and requirements at the onset of the project (functional and creative) to develop and deploy projects
  • Providing ongoing feedback and assessment of project status and issues to Client Development team and communicating timely updates  
  • Reviewing project deliverables and ensuring adherence to quality standards.      
  • Testing for quality assurance including functional and creative projects and site upgrade testing      
  • Logging bugs and following up with applicable teams in a timely manner    
  • Implementing operational changes requested by the client through coordination with internal teams and in some instances implementing site changes using client admin tools     
  • Collaborate with Client Development teams on site awareness and adoption       
  • Attending project meetings and project status meetings        
  • Assisting support desk with call volume and escalated calls
  • Providing support and assistance to Client Operations Managers and other Client Operations team members


Requirements

  • Bachelor’s degree required, Internet experience a plus         
  • Strong organization and communication skills a must      
  • Advertising industry knowledge, commitment to client service required       
  • Must be available for a flexible work schedule to accommodate clients on advertising deadlines       
  • Technology experience preferred       
  • Self-starter, ability to work without direct supervision       
  • Must be thoroughly computer literate and able to learn new software quickly    
  • Some travel


Experience
0 to 2 years ad agency account service or client side advertising management experience is preferred.  Complete understanding of advertising and print production processes are essential.





Digital Production Coordinator
Digital Marketing/ Graphic Operations
Cleveland, OH

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Description

The Digital Production Coordinator plays a vital role in executing our client’s local Digital Marketing initiatives, programs and strategies by providing day-to-day support, maintenance, and enhancements for Brandmuscle’s digital products and marketing initiatives with an emphasis on webpage development, client email and content management support.  

While adhering to client brand standards and guidelines, the Digital Coordinator is responsible for the preparation, verification, manipulation, and project management of creative materials for use within our web-based proprietary ad template technology solution. 

The Digital Production Coordinator is responsible for organizing and coordinating all email and webpage projects for their assigned clients.  

Responsibilities of the Digital Production Coordinator include:      

  • Developing and testing templates for client and internal projects in a proprietary layout tool (training provided).        
  • Development of mobile responsive HTML/CSS templates based on W3C standards and best practices.        
  • Supporting the development of interactive applications, modules, and frameworks using a variety of coding languages (HTML, CSS, JavaScript, jQuery, AMPscript, PHP, SQL, etc.)        
  • Tagging and applying rules to template elements within proprietary solution in combination with graphics software solutions such as Dreamweaver      
  • Provide project estimates       
  • Working with Engineering and Client Service teams to coordinate all project details, schedule and integrate into system.      
  • Preparing images and content for web templates; such as image preparation, HTML edits, tagging elements, and editing/applying basic CSS.
  • Testing and quality assurance for digital templates for solution upgrades. 
  • Creating and maintaining assigned client tutorials, help guides, and new functionality demos; including proof-of-concept and corresponding requirements documentation.


Requirements

  • Excellent understanding email systems and execution tasks; hold a strong understanding of email best practices, trends and execution tactics.        
  • Proficiency with CSS/HTML5 and mobile responsive design.       
  • Working knowledge of email testing platforms such as Litmus        
  • Experience with multiple email service providers (ESP) such as Exact Target, Mail Chimp and Constant Contact.         
  • Familiar with web analytic platforms.        
  • The ability to communicate effectively when speaking about digital standards, best practices and processes with both internal and external clients.       
  • Proficiency with Adobe applications: Dreamweaver, Illustrator, Photoshop, InDesign, Acrobat/Distiller, Excel and other Microsoft Office tools.
  • Ability to work on both Mac and PC platforms.


Experience

  • A Bachelor’s degree is required – 2 years of related experience.
  • Advanced knowledge of HTML/CSS based on W3C standards and best practices.





Graphic Production Coordinator I
Graphic Operations
Cleveland, OH

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Description

Brandmuscle is not a creative agency. However, we do employ a Graphic Operations production team to work with creative materials supplied by our clients and their creative teams.  

The Graphic Operations team is responsible for the preparation, verification and manipulation of creative materials for use within our web-based proprietary ad template technology solution. There is limited traditional creative work involved in producing these web-based templates, prototypes or samples in response to customer and industry requirements.

The Graphic Production Coordinator I is an entry-level Graphic Operations position. This position is typically paired with a Graphic Production Associate Manager or Graphic Production Manager to complete delegated Graphic Operations projects.

Under direct supervision
Responsibilities of the Graphic Production Coordinator I include:

  • Coordinating projects as assigned.  Key responsibilities include:
    • Developing and testing templates for client and internal projects in a proprietary layout tool (training provided) driven by geometry and customer specifications
    • Develop project estimates
    • Working with Product Development and Client Service teams to coordinate all project details, schedule and integrate into system.
    • Tagging and applying rules to template elements within proprietary solution in combination with graphics software solutions such as InDesign
    • Preparing images; cropping, scaling, and converting color to grayscale for use in various media types (newspaper, magazine, banner, etc.).
    • Preflighting creative materials; including verification of color space, resolution, bleeds, fonts, mechanical specifications, etc.


Requirements

  • Ability to plan, manage and track assigned projects
  • Ability to work efficiently and effectively in a fast-paced environment
  • Ability to work on multiple projects in a deadline driven environment Excellent communication skills, both verbal and written
  • Good problem solving skills Ability to accommodate various working hours as client workload requires
  • Experience with Adobe applications: Illustrator, Photoshop, InDesign, Acrobat/Distiller, Excel and other Microsoft Office tools.
  • Knowledge of Dreamweaver, Flash, HTML or HTML5 is a definite plus. Ability to work on both Mac and PC platforms.


Experience
Graphic Arts Degree with 1 – 3 years of related experience.





Graphic Production Coordinator II
Graphic Operations
Cleveland, OH

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Description

Brandmuscle is not a creative agency. However, we do employ a Graphic Operations production team to work with creative materials supplied by our clients and their creative teams.  

The Graphic Operations team is responsible for the preparation, verification manipulation of creative materials for use within our web-based proprietary ad template technology solution. There is limited traditional creative work involved in producing these web-based templates, prototypes or samples in response to customer and industry requirements.  

The Graphic Production Coordinator II is an advanced-level Graphic Operations position. The Graphic Production Coordinator II is the primary graphics contact for one or more Brandmuscle clients and is responsible for organizing and coordinating all Graphic Operations projects for their assigned clients.  Reports to the Graphic Operations Associate Manager or Manager.  

Responsibilities of the Graphic Production Coordinator II include:         

  • Coordinating projects as assigned.  Key responsibilities include:   
  • Developing and testing templates for client and internal projects in a proprietary layout tool (training provided) driven by geometry and customer specifications.    
  • Develop project estimates   
  • Working with Product Development and Client Service teams to coordinate all project details, schedule and integrate into system.    
  • Tagging and applying rules to template elements within proprietary solution in combination with graphics software solutions such as InDesign
  • Preparing images; cropping, scaling, and converting color to grayscale for use in various media types (newspaper, magazine, banner, etc.).  
  • Preflighting creative materials; including verification of color space, resolution, bleeds, fonts, mechanical specifications, etc.   
  • Organizing and coordinating alternate Graphic Operations resources as needed for completion of assigned client projects.
  • Creating and maintaining assigned client tutorials, help guides, and new functionality demos; including proof-of-concept and corresponding requirements documentation.
  • Creating and maintaining creative asset archives for all assigned clients


Requirements

  • Ability to plan, manage and track assigned projects.        
  • Ability to work efficiently and effectively in a fast-paced environment        
  • Ability to work on multiple projects in a deadline driven environment.         
  • Excellent communication skills, both verbal and written.        
  • Self – starter, ability to work without direct supervision        
  • Good problem solving skills: able to identify issue, define cause, document resolution, and implement solution        
  • Ability to accommodate various working hours as client workload requires        
  • Proficiency with Adobe applications: Illustrator, Photoshop, InDesign, Acrobat/Distiller, Excel and other Microsoft Office tools.       
  • Experience with Dreamweaver, Flash, HTML or HTML5.       
  • Ability to work on both Mac and PC platforms.       
  • The ability to communicate effectively when speaking about graphics standards and processes with both internal and external clients.


Experience
Graphic Arts Degree with 2 – 5 years of related experience





Local Marketing Support Representative
Media
Cleveland, OH

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Description

The Local Marketing Support Representative is responsible for working with small business owners representing the nation’s top brands to help execute local marketing and advertising campaigns.

Under direct supervision, responsibilities include:

  • Working with a wide range of Brandmuscle end users (primarily via phone) to understand their immediate marketing needs at the local level
  • Increasing brand awareness by placing local media via various vehicles (newspaper, magazine, online, radio/TV, sponsorships and events) through our CRM system
  • Developing and executing local marketing plans that align with national branding and media strategies set by top brands
  • Acting as a liaison between the client and the Brandmuscle Media Planning team to ensure that project goals and timelines are met
  • Communicating and presenting media plans and rates to the end users, including any follow-up required to complete the request
  • Processing payment, co-op fund claims and associated details for media orders
  • Proofreading and confirming that insertion orders and creative materials are accurate and delivered to media partners by defined deadlines
  • Coordinating a variety of priorities in a fast-paced environment


Requirements

  • Degree in marketing, advertising or communications   
  • Excellent communication skills, both verbal and written        
  • Detail-oriented, self-starter        
  • Availability to accommodate various working hours as client workload requires        
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)     
  • Excellent organizational skills


Experience

1-2 years of experience, either in an advertising agency, media sales or customer service role





Local Marketing Support Representative - bilingual
Media
Cleveland, OH

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Description

This position requires fluency in both English and Spanish.

The Local Marketing Support Representative is responsible for working with small business owners representing the nation’s top brands to help execute local marketing and advertising campaigns.

Under direct supervision, responsibilities include:

  • Working with a wide range of Brandmuscle end users (primarily via phone) to understand their immediate marketing needs at the local level
  • Increasing brand awareness by placing local media via various vehicles (newspaper, magazine, online, radio/TV, sponsorships and events) through our CRM system
  • Developing and executing local marketing plans that align with national branding and media strategies set by top brands
  • Acting as a liaison between the client and the Brandmuscle Media Planning team to ensure that project goals and timelines are met
  • Communicating and presenting media plans and rates to the end users, including any follow-up required to complete the request
  • Processing payment, co-op fund claims and associated details for media orders
  • Proofreading and confirming that insertion orders and creative materials are accurate and delivered to media partners by defined deadlines
  • Coordinating a variety of priorities in a fast-paced environment


Requirements

  • Degree in marketing, advertising or communications   
  • Excellent communication skills, both verbal and written        
  • Detail-oriented, self-starter        
  • Availability to accommodate various working hours as client workload requires        
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)     
  • Excellent organizational skills
  • Written & verbal proficiency in Spanish and English


Experience

1-2 years of experience, either in an advertising agency, media sales or customer service role





Manager, Learning and Organizational Development
Human Resources
Cleveland, OH

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Description

Reporting to the EVP of Operations, the Manager, Learning & Organizational Development (MLOD) leads and executes the organization’s learning and organizational development strategy across Brandmuscle sites and core corporate functions. 

The successful candidate is a seasoned professional who has expertise in growing and managing a corporate-wide Learning and Organizational Development function.  The MLOD will provide subject matter expertise in all aspects of leadership and staff training and organizational needs as they relate to corporate goals, growth strategies, and career development.  

It will be necessary to build relationships within the company in order to fully understand and assess what course of action or development can be proposed to Brandmuscle’s leadership as innovative strategies to significantly strengthen management capabilities, expand performance abilities, and create and respond to organizational opportunities.  We believe that learning relates to the individual’s developing potential while training relates to the organization - the skills team members need to do their jobs. We want to develop fundamental skills/knowledge for Brandmusclers as well as each individual's potential. 

The MLOD will ensure that learning and organizational development programs and processes are strategic, are aligned with Brandmuscle Culture and Values, and are implemented effectively and completed within target parameters.

The Manager of Learning & Organizational Development will:  

Facilitate change on an organizational, departmental, and individual level while executing the  Learning and Organizational Development strategies including 

  • Propose innovative and relevant Learning and Organizational Development strategies, programs, interventions, and initiatives to foster a learning and engaged organizational culture.
  • Design, develop and implement programs, learning opportunities, and strategic interventions to support business initiatives based on both the organization’s and the individual’s needs.
    • Includes programs of progression for managers, tiers of training for entry and associate levels and curriculum that provides clarity around career-path escalation (requirements for promotion, internal and external credentialing, etc.). 
    • Conduct appropriate discovery to determine best response to business initiatives.
    • Align Learning and Organizational Development products and services to the business goals and organizational culture and values.               
  • Deliver, both in house and with expert third parties, solutions that include a blended approach to learning such as coaching, classroom training, experiential learning, distance learning and online learning.
  • Partner with Executive Team to learn of changes in direction or potential business opportunities and advise Executive Team on learning industry trends and common best practices for learning operations
  • Provide leadership development and coaching at the VP level and arrange appropriate Executive level learning opportunities. 
  • Partner  with HR and key stakeholders to develop and implement on boarding, performance management, career development, and succession planning programs and processes.
  • Facilitate OneBrandmuscle processes to ensure ongoing alignment of our culture, processes, and behaviors.
  • Drive ongoing learning needs analysis, design, scripting, development, assessment, implementation and evaluation of training materials to ensure continued alignment with business strategy.
  • Design and evaluate metrics and measurements that ensure ROI on learning and development initiatives and present quarterly to Executive Team.
  • Engage with all levels of the organization to identify and respond effectively to learning and development needs and performance gaps.
  • Develop all learning materials to build library of courses to be used iteratively as required.
  • Create training policies and manuals that promote individual and organizational learning.
  • Participate in the development implementation of a competency model to support regulated training and skill development across the organization.
  • Manage relationships with external providers.
  • Develop and manage the department budget.


Requirements

  • 3-5 years of experience in Training and Organizational Development within a corporate setting that includes building, developing, and executing training and organizational development programs and processes including an internal learning curriculum using blended training - classroom, coaching, mentoring, experiential learning, and technology based learning.
  • Demonstrated ability to think strategically and translate organizational goals into learning and development strategies. Able to incorporate organization culture and values in training and organizational development strategies.
  • Demonstrated in-depth knowledge and skills in:
    • leadership and organizational consulting, succession planning, on-boarding, performance management, coaching, counseling,  facilitation, mentoring,
    • applying current adult learning and training concepts, theories and best practices.
    • developing and delivering training programs, change interventions and performance improvement strategies, and 
    • making presentations to all levels of management
  • Demonstrated ability to build strong and influential relationships with key business leaders.
  • Leadership style and behavior that is consistent with and advances organizational culture and values.
  • Ability to initiate, plan and manage multiple projects and effectively prioritize and execute high quality programs.
  • Exceptional collaboration, communication, facilitation, training, critical thinking, and problem solving skills.
  • Naturally forward thinker who is able to critically asses their own performance and that of their training team. 
  • Self-driven, results-oriented with the drive to proactively seek out opportunities to assist teams. 
  • Ability to utilize image and video editing programs as well as other learning technology.
  • Must be available for travel to other Brandmuscle locations.


Experience

  • Bachelor's degree in Human Resources Administration, Organizational Development, Education or related discipline required. Master's preferred.
  • Experience in an SaaS environment a plus 





Manager, Local Marketing & Media Planning and Buying
Media
Cleveland, OH

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Description

The Manager, Local Marketing & Media Planning and Buying is responsible for overseeing Brandmuscle’s efforts to develop local marketing plans for the users of our BrandBuilder system .   The ideal candidate will have an in-depth understanding of developing successful local marketing campaigns using a wide variety of traditional and digital marketing tactics, will be comfortable working directly with individual franchisees, agents, and dealers, and will have a passion for effective, results-oriented local marketing.  This position will also provide on-site coaching and training to team members and work collaboratively with media Planners and Buyers to hit collective goals.  

Responsibilities Include:        

  • Providing day-to-day leadership to Brandmuscle’s local marketing planners and buyers, helping to ensure that all marketing plans are aligned with client budget and marketing goals       
  • Identifying opportunities to improve the marketing planning and media buying process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients       
  • Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services        
  • Working with cross-functional team members to drive business targets and deliver on shared team goals         
  • Leading training and on-boarding efforts, developing business acumen and professionalism led by example         
  • Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring)       
  • Presenting a training program and defined career path       
  • Leading team efforts and internal activities


Requirements

  • A Bachelor’s degree is required.
  • Media planning and buying experience
  • Superior communication skills, both verbal and written.
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
  • Excellent organizational skills
  • Management experience required


Experience
A minimum of 3 years of management experience and corporate marketing or advertising experience is required.   





Media Planner/Buyer
Media
Cleveland, OH

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Description

The Media Planner/Buyer is responsible for working with Brandmuscle’s Local Marketing Specialists, Assistant Media Planner/Buyers and Client Service Managers to plan and purchase media space/time for clients in a variety of local media. Must have understanding of various local media options and how each supports client marketing objectives.  

Responsibilities include:

  • Look for and deliver new and innovative solutions to client business issues and challenges.
  • Participate during presentations or calls with client.
  • Research, negotiate and execute advertising placement in a variety of traditional and non-traditional local media.
  • Analyze media placement ad results to identify the most cost effective mix by market. 
  • Reconcile media plans and handle invoicing to ensure vendors are paid efficiently
  • Manage material delivery in a timely, efficient manner.  Ensure all necessary forms are completed and delivered in an accurate and timely fashion.
  • Generate and present agency’s strategic POVs.
  • Foster client/partner/vendor relationships.
  • Team with Local Marketing Representatives to complete Post Buy Analyses for larger buys.
  • Stay current on media trends.


Requirements

  • A Bachelor’s degree is required.
  • Superior communication skills, both verbal and written.
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)


Experience
A minimum of 3 years media buying experience in an advertising agency, media agency or corporate media buying department planning and buying traditional and non-traditional media.





Senior Manager, Local Marketing & Media
Local Marketing & Media
Cleveland, OH

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Description

The Senior Manager of Local Marketing & Media is responsible for supervising and leading the Local Marketing Support Team, and providing strategic support for client media.

The ideal candidate will have experience developing successful marketing programs for local dealers, agents or franchisees using a wide variety of traditional and digital marketing tactics; will be comfortable working directly with corporate stakeholders and internal teams; and will have a passion for leading and developing a team. 

Responsibilities Include:      

  • Providing day-to-day leadership and management to staff by communicating job expectations; reviewing and appraising job results; coaching and counseling employees; developing, coordinating, and enforcing guidelines and productivity standards               
  • Expanding the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client, and strategizing with teams for future business opportunities.              
  • Identifying opportunities to improve processes and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients             
  • Providing in-depth reporting and analysis of client marketing programs and usage              
  • Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects.                
  • Recommending and taking action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle                
  • Collaborating with the management team to set direction and find solutions to address business opportunities            
  • Communicating financial goals effectively to Local Marketing Team              
  • Developing and recommending short and long-term objectives, marketing plans, strategies and tactics for products       
  • Hiring and ongoing development of Local Marketing Support Team personnel


Requirements

  • A Bachelor’s degree is required
  • Prior experience leading and managing a high performing team of 5 or more       
  • Demonstrated ability to build collaborative relationships across functional areas of the business       
  • Excellent coaching and mentoring skills       
  • Familiarity with a variety of approaches to developing and tracking the effectiveness of local marketing plans       
  • Superior communication skills, both verbal and written       
  • Strong analytical skills to evaluate and interpret media trends, order data, and client usage       
  • Strong knowledge of Excel       
  • Excellent organizational skills       
  • Ability to find creative solutions to problems       
  • Ability to manage multiple projects/assignments at a given time       
  • Ability to provide well-focused tactical plans that result in measurable success and better-than-market performance       
  • Some travel required
  • Advertising industry knowledge, commitment to client service


Experience
4-6 years of ad agency or client side advertising management experience.   Experience managing high performing teams of 5 or more full time employees.   





Senior Media Planner/Buyer – Traditional Media
Media
Cleveland, OH

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Description

The Senior Media Planner/Buyer is responsible for working with Brandmuscle’s Local Marketing Specialists, Media Planner/Buyers and Client Service Managers to plan and purchase media space or time for clients in a variety of local media. Must have extensive understanding of various local media options and how each supports client marketing objectives.  

Responsibilities include:

  • Provide thought leadership and help develop strategic direction across traditional media (TV, radio, print, ooh)
  • Look for and deliver new and innovative solutions to client business issues and challenges.
  • Participate/lead presentations or calls with client.
  • Supervise the daily functions of Media Planner/Buyers; offering training, feedback and assistance when necessary.
  • Research, negotiate and execute advertising placement in a variety of traditional media.
  • Analyze media placement ad results to identify the most cost effective mix by market. 
  • Manage material delivery in a timely, efficient manner.  Ensure all necessary forms are completed and delivered in an accurate and timely fashion.
  • Generate and present agency’s strategic POVs. Foster client/partner/vendor relationships.
  • Team with Local Marketing Representatives to complete Post Buy Analyses for larger buys.
  • Stay current on media trends.


Requirements

  • A Bachelor’s degree is required.         
  • Superior communication skills, both verbal and written.
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)


Experience

  • A minimum of 3 years media planning/buying experience in an advertising agency, media agency or corporate media buying department planning and buying traditional media.
  • Digital media experience a plus but not required.





Software Engineer, Application Support
IT
Cleveland, OH

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Description

Software Engineer, Application Support  (SEASs) work in small teams that design, build, and deploy new applications for the Brandmuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer.

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Training client community on new/existing product features, provide and maintain style guides to control uniformity across clients.
  • Support operations requests for custom reporting and data analysis.
  • Responsible for triaging issues in product deployments.
  • Liaise with technical and technical staffs to solve business problems with current/existing product features.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Change management in the .NET framework
  • Experience with .NET Deployment strategies


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation  

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication  

Business skill set:
Ability to plan and manage your own work to meet deadlines
Eager to work on multiple teams and projects at the same time
Adaptable to multi-cultural communication and collaboration
Able to learn and apply new techniques just-in-time


Experience
2+ years relevant software engineering experience





SQL Server Database Developer/ Report Writer
IT
Cleveland, OH

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Description
SQL Database Developer creates and maintains stored procedures, database maintenance scripting, and Reporting Services reports for a variety of applications.  


Requirements
A Bachelor's degree in Software Engineering, Computer Science or Electrical Engineering plus 3-5 years of experience in:

  • SQL Server (2005, 2008R2, or 2012)
  • T-SQL
  • Stored Procedures/Views/Triggers (creation, tuning, and maintenance)
  • RDBMS Queries and SQL

Technical Skillset:

  • Ability to create and maintain database tables, stored procedures and maintenance scripts
  • Knowledge of SSRS or a similar reporting toolset is a plus
  • Knowledge of MS CRM is a plus
  • Familiarity with RUP process or similar SDLC process and tools
  • Proven familiarity with Design Patterns and refactoring
  • Familiarity with UML and system documentation
  • Ability to translate customer specific requests into re-deployable system functions
  • Develop, present, and defend use cases for new product development
  • Diagnose, plan, and implement fixes to software bugs or design flaws
  • Analyze and plan data integration processes for application-to-application communication

Business Skillset:

  • Ability to plan and manage your own work to meet deadlines
  • Eager to work on multiple teams and projects at the same time
  • Adaptable to multi-cultural communication and collaboration
  • Able to learn and apply new techniques just-in-time


Experience

  • SQL Server CLR development
  • Exposure to C#/.Net/ASP.Net
  • SSIS
  • OLAP and/or Pivot Tables a plus
  • Reporting Services reporting a plus
  • Other Enterprise-Level reporting tools 





Staff Accountant
Finance
Cleveland, OH

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Description

This is an entry level position.  

The Staff Accountant will focus on the financial aspects relating to the media buying function of the business. Under direct leadership of the Controller, the Staff Accountant will:  

  • Manage accounts receivable as they relate to media clients.
  • Manage the accounts receivable process for media vendors.
  • Manage reconciliation of co-op, corporate and end user payments. 
  • Manage multiple merchant systems to timely post media payments.
  • Gather and assimilate data for media analysis.
  • Reconcile and analyze general ledger accounts as they relate to media activity.
  • Prepare and/or post invoices related to media buys.
  • Make suggestions for automation of current processes.  
  • Because Brandmuscle continues to evolve, ad hoc projects and analysis are implicit in the duties of the position. 


Requirements

Technical skill set:

  • Bachelor of Business in accounting or finance a plus.
  • Knowledge of MAS/Sage 500 and/or Microsoft CRM a plus.  

Analytical skill set:

  • Detail oriented.
  • Excellent verbal and written communication skills.
  • Innovative problem solving skills.
  • Ability to work with others across departments.  

Business skill set:

  • Ability to plan and manage your own work to meet deadlines.
  • Working knowledge of Excel required, knowledge of Access a plus.
  • Able to learn and apply new techniques just-in-time.
  • Strong customer (internal and external) focus required.


Experience
1 year relevant accounting experience (internships included). 





Support Representative
Client Service
Cleveland, OH

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Description

The Support Representative (SR) identifies and handles client inquires in a help desk environment.  The SR answers all help desk calls and supports Client Services with all aspects of help desk operations. 

This position involves extensive contact with clients, with a focus on client satisfaction. Under direct supervision, the SR responds to and diagnoses problems through discussion with users and assists the Support Services Lead with project workloads.  Major focus of the SR includes: 

  • Answering help desk calls for all clients on multiple web based applications.
  • Responding to and processing help desk e-mails.
  • Resolving basic problems while referring more complex problems to Support Representative II, Support Services Lead or Client Service Account Executive.
  • Helping new users through the post-training learning and acclimation process.
  • Trafficking one-off advertising requests according to client specifications
  • Processing data changes requested by the client. 
  • Retrieving and sending files to clients as needed.
  • Maintaining help desk tickets, tracking information completely and accurately.
  • Interacting with client services teams on a daily basis to ensure client satisfaction.
  • Providing assistance on user guides, tutorials, and quick tips to benefit the client. 
  • Providing support and assistance on special assignments.
  • Providing monthly departmental reporting
The SR must be flexible and able to accommodate a variety of priorities.


Requirements

  • College degree preferred; some college or equivalent experience required.
  • Must have excellent phone skills, with the ability to work in a fast-paced help desk environment.
  • Strong organization and communication skills a must.
  • Must be thoroughly computer literate and be able to learn new software products quickly.
  • Availability to be on call for after-hours/weekend/holiday support as assigned.

Must be able to work an 11am – 8 pm schedule after a 30 day training period.


Experience
One year of customer service, call center or help desk experience is preferred





Web and Mobile Software Engineer
Software Development
Cleveland, OH

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Description

Web and Mobile Software Engineers (WMSEs) work in small teams to design, build, and deploy new web and mobile applications, modules, content and features to meet the needs of users on the Brandmuscle brand management solution.  WMSEs use a creative mindset to interpret customer business requirements to design the best possible solution. Components may be integrated into the base product, used to enhance operational process, or deployed as custom solutions to clients’ needs. WMSEs will follow a regimented SDLC, including documentation, design, unit testing, and QA testing in order to ensure the highest quality product reaching the customer. WMSEs primarily develop front end / user facing portions of the Brandmuscle brand management solution, and in this capacity will assist others in good design principles.

Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  

Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.

  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possesses full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Assists with content structuring and format to meet HTML, HTML5 and other needs within the target applications
  • Mentors junior staff on technology and business process.


Skills

Technical Skill Pluses:

SQL, C#, version control system, SOAP, REST, XML, Object Oriented Design, Design PatternsGraphic Design skills

Business Skill Pluses:

Knowledge or experience in marketing and/or advertising


Requirements

Technical skill requirements:

  • Advanced/Expert knowledge in JavaScript, HTML5, CSS3, and jQuery
  • Mobile development - responsive design and/or mobile application development
  • Front-end development experience – Experience developing user friendly and rich UI and UX

Business skill requirements: 

  • Ability to plan, estimate, schedule, and manage your own work to meet deadlines.
  • Eager to work on multiple teams and projects at the same time.
  • Adaptable to multi-cultural communication and collaboration.
  • Able to learn and apply new techniques just-in-time.
  • Strong communication skills both to a technical developer audience and to a non-technical client audience.

Analytical skill requirements: 

  • Ability to translate customer specific requests into re-deployable system functions 
  • Develop, present, and defend use cases for new product development 
  • Diagnose, plan, and implement fixes to software bugs or design flaws 


Experience
2+ years relevant development experience




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