Brandmuscle careers


Brandmuscle is reinventing local marketing in a way that none of our competitors can. We’ve combined the three leaders in the distributed local marketing space to create a comprehensive solution that is only going to become more powerful and more profitable over time. People who work for us are real can-do self-starters who love to help our clients get exactly what they need. Brandmuscle offers a competitive salary, along with personal development opportunities and excellent benefits. Brandmuscle is an equal opportunity employer.

Browse the latest Brandmuscle job listings below. If you’re interested in a career at our brand marketing company, simply click one of the Apply Now buttons. We look forward to hearing from you.



Account Manager
Channel Incentive
Austin, TX

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Description

The Account Manager is responsible for the on-going success of client relationships and managing a team of technically focused support staff.   It is their responsibility to build strong and lasting Brandmuscle/client relationship based on the company’s success in administering channel management services.  An Account Manager must be able to assist the Director/Sr Account Manager in defining the needs of the client and developing action plans to provide solutions to client’s needs.  The Account Manager oversees the activities of the account team and is responsible for the day-to-day running of an account and its smooth operation. The ability to work cross functionally with multiple departments is key to this individual's success.  Travel and overtime as required. 

  • Provide recommendations to improve client programs and account administration
  • Work closely with the client to help set the direction for any account programs, and communication
  • Keep abreast of trends and developments in client market and products
  • Build strong professional relationships with key client marketing/financial/co-op administrative personnel to ensure company involvement in client’s long-term activities
  • Supervise daily operations of account
  • Lead weekly client conference calls to review the account status and any issues
  • Prepare and deliver presentations and training to clients, sales teams, customers
  • Responsible for team development: including mentorship and goal setting/tracking
  • Manage account resources to maximize efficiencies and workflow
  • Develop and maintain internal program procedures and policies
  • Identify program enhancements, write specs for IT estimate, and manage estimate process
  • Design, test and implement new programs/reports for clients
  • In-depth knowledge of Brandmuscle’s proprietary systems
  • Customer Escalation/Research/Follow-up
  • Handles or delegates all ad hoc requests from client including quarterly analysis
  • Monthly billing and collections
  • Responsible for client satisfaction and service levels - review the turnaround for the cycle and other measurements in the BPSI/IPPI and meet with director each month to review
  • Scorecard daily monitoring
  • Various other duties required to attain the highest level of customer satisfaction possible 


Requirements

 
  • Exceptional leadership
  • Technical aptitude, strong PC, and application skills
  • Strong communication skills and effective conflict resolution skills, while maintaining ability to challenge thoughts and ideas
  • Proven ability to anticipate pitfalls and strategically navigate them
  • Ability to manage multiple projects simultaneously
  • Ability to manage and work with various people at all levels
  • Proven ability to develop effective strategies/recommendations both internally and externally
  • Strong execution skills and detail oriented
  • Must be able to work in a fast-paced environment 


Experience
Bachelor's degree and 4-6 years of experience in account management within a technical and/or channel management environment





Client Services Specialist
Client Services
Austin, TX

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Description

The Client Services Specialist identifies and handles client inquires in a help desk environment.  The CSR answers all help desk calls and supports Client Service Team with all aspects of help desk operations. 

Candidates must be able to prioritize and complete multiple tasks simultaneously including answering calls, responding to emails, auditing complex marketing claims, data entry of claim information, and resolving end user disputes.

This position involves extensive contact with clients and a focus on superior client satisfaction. Under direct supervision, the CSR responds to and diagnoses problems through discussion with end users and assists the Client Service Manager with project workloads.  Experience in high volume call centers is a plus.

Primary Responsibilities:

  • Answer help desk calls for all clients on multiple web based applications, marketing programs, or claim processing questions
  • Responding to and processing help desk e-mails
  • Resolving end user problems
  • Maintain a professional and positive attitude while handling difficult customer calls
  • Monitor and track customer issues to ensure accurate resolution
  • Learn to apply knowledge of clients' marketing programs and branding guidelines
  • Apply knowledge of state laws and regulations pertaining to advertising disclaimers as trained
  • Audit routine and complex claims and enter claim data into system
  • Approve advertising or marketing initiatives as meeting program guidelines and being eligible for future payment
  • Performing research requests including gathering and analyzing data
  • Provide procedural training and information to peers
  • Work on assignments where judgment and initiative are required in resolving problems and making recommendations
  • May determine methods and procedures on new assignments
  • Quality check own work as well as others helping new users through the post-training learning and acclimation process
  • Trafficking one-off requests according to client specifications
  • Processing data changes requested by the client
  • Retrieving and sending files to clients as needed
  • Interacting with client services teams on a daily basis to ensure client satisfaction
  • Providing assistance on user guides, tutorials, and quick tips to benefit the client
  • Providing support and assistance on special assignments
  • Supporting departmental reporting


Requirements

  • Ability to communicate effectively and clearly, both orally and in writing
  • Excellent customer service and interpersonal skills required
  • Ability to multi-task and handle large volumes of work in a short period of time
  • Flexibility to accommodate a variety of priorities
  • Proficient computer skills coupled with typing ability
  • Strong organizational skills and detail oriented
  • Ability to manage relationships in a fast paced environment
  • Ability to problem solve
  • Ability to demonstrate initiative and good judgment in resolving issues


Experience

  • College degree preferred
  • Experience in call center environment a plus





On-Site Administrator
Distributor
Chicago, IL - Position located in Trenton, NJ

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Description

This is a part-time position, less than 30 hours per week.

The On-Site Administrator serves as primary data entry and customer service support for alcohol distributor.  This role follows up with questions and requests from the Chicago design and support teams in a timely manner.  This position reports to the Director of Distributor Operations but takes direction from the market specific lead designer as well as client specific account managers and designers in the Chicago office.  

  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application
  • Manages individual design queue – Expected to input all new orders within 24 hour turnaround
  • Professionally handles incoming requests from customers and ensures that issues are resolved both promptly and thoroughly
  • Understands all aspects of company's design, approval & production process
  • Identifies client expectations and needs
  • Troubleshoots customer issues over the phone, email and in person
  • Maintains standard of quality and customer service
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary
  • Follows up with questions and requests from Chicago design and support teams in a timely manner
  • Receives and inspects inventory, and distributes finished material
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs 


Requirements

  • Associates or Bachelor’s Degree preferred, High School Diploma required
  • Excellent written and verbal communication skills
  • Ability to work independently as well as collaboratively with careful attention to detail
  • Ability to handle multiple projects with changing priorities
  • Strong sense of customer service
  • Self-motivated, organized and accountable
  • Resourceful problem solver
  • Thrives under pressure with the ability to meet quick deadlines
  • Confident understanding of the print industry and production process
  • Expert knowledge of Microsoft Office programs – Word, Excel, Power Point


Experience
2 + years of customer service and/or administrative experience 





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Middle River, MD

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.  This position takes direction from the market specific lead designer/administrator as well as client specific account managers and designers in the Chicago office.

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day
  • Accountable for quality of work and timeliness of delivery across all creative projects ·        
  • Collects local print requests from sales force and input complete and accurate information into Brandmuscle’s proprietary software application          
  • Understands all aspects of Brandmuscle’s design, approval & production process          
  • Identifies client expectations and needs          
  • Troubleshoots customer issues over the phone, email and in person          
  • Maintains Brandmuscle’s standard of quality and customer service          
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs          
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary         
  • Follows up with questions and requests from Chicago design and support teams in a timely manner         
  • Receives and inspects inventory, and distributes finished material         
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  •  Strong visual communicator with a sharp sense of design         
  • Excellent written and verbal communication skills          
  • Ability to follow strict brand and industry guidelines          
  • Ability to work independently as well as collaboratively with careful attention to detail          
  • Ability to handle multiple projects with changing priorities          
  • Strong sense of customer service        
  • Self-motivated, organized, and accountable         
  • Resourceful problem solver          
  • Thrives under pressure with the ability to meet quick deadlines          
  • Understanding of the print industry and production process          
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop       
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point         
  • Strong design portfolio 


Experience

  •  Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred     
  • Customer service experience is a plus





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Phoenix, AZ

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.  This position takes direction from the market specific lead designer/administrator as well as client specific account managers and designers in the Chicago office.

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed

  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day

  • Accountable for quality of work and timeliness of delivery across all creative projects

  • Collects local print requests from sales force and input complete and accurate information into Brandmuscle’s proprietary software application

  • Understands all aspects of Brandmuscle’s design, approval & production process

  • Identifies client expectations and needs

  • Troubleshoots customer issues over the phone, email and in person

  • Maintains Brandmuscle’s standard of quality and customer service

  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate” when necessary

  • Follows up with questions and requests from Chicago design and support teams in a timely manner

  • Receives and inspects inventory, and distributes finished material

  • May be required to operate in-house large and small format printers to produce rush projects and client proofs




Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred
  • Strong visual communicator with a sharp sense of design
  • Excellent written and verbal communication skills
  • Ability to follow strict brand and industry guidelines
  • Ability to work independently as well as collaboratively with careful attention to detail
  • Ability to handle multiple projects with changing priorities
  • Strong sense of customer service
  • Self-motivated, organized, and accountable
  • Resourceful problem solver
  • Thrives under pressure with the ability to meet quick deadlines
  • Understanding of the print industry and production process
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point


Experience

  • Strong design portfolio
  • Customer service experience is a plus





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Concord, NH

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.  This position takes direction from the Director of Distributor Operations as well as client specific account managers and designers in the Chicago office.

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed

  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day

  • Accountable for quality of work and timeliness of delivery across all creative projects

  • Collects local print requests from sales force and input complete and accurate information into Brandmuscle’s proprietary software application

  • Understands all aspects of Brandmuscle’s design, approval & production process

  • Identifies client expectations and needs

  • Troubleshoots customer issues over the phone, email and in person

  • Maintains Brandmuscle’s standard of quality and customer service

  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate” when necessary

  • Follows up with questions and requests from Chicago design and support teams in a timely manner

  • Receives and inspects inventory, and distributes finished material

  • May be required to operate in-house large and small format printers to produce rush projects and client proofs




Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred
  • Strong visual communicator with a sharp sense of design
  • Excellent written and verbal communication skills
  • Ability to follow strict brand and industry guidelines
  • Ability to work independently as well as collaboratively with careful attention to detail
  • Ability to handle multiple projects with changing priorities
  • Strong sense of customer service
  • Self-motivated, organized, and accountable
  • Resourceful problem solver
  • Thrives under pressure with the ability to meet quick deadlines
  • Understanding of the print industry and production process
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point


Experience

  • Strong design portfolio
  • Customer service experience is a plus





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in St. Louis, MO

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.  This position takes direction from the Director of Distributor Operations as well as client specific account managers and designers in the Chicago office.

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed

  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day

  • Accountable for quality of work and timeliness of delivery across all creative projects

  • Collects local print requests from sales force and input complete and accurate information into Brandmuscle’s proprietary software application

  • Understands all aspects of Brandmuscle’s design, approval & production process

  • Identifies client expectations and needs

  • Troubleshoots customer issues over the phone, email and in person

  • Maintains Brandmuscle’s standard of quality and customer service

  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate” when necessary

  • Follows up with questions and requests from Chicago design and support teams in a timely manner

  • Receives and inspects inventory, and distributes finished material

  • May be required to operate in-house large and small format printers to produce rush projects and client proofs




Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred
  • Strong visual communicator with a sharp sense of design
  • Excellent written and verbal communication skills
  • Ability to follow strict brand and industry guidelines
  • Ability to work independently as well as collaboratively with careful attention to detail
  • Ability to handle multiple projects with changing priorities
  • Strong sense of customer service
  • Self-motivated, organized, and accountable
  • Resourceful problem solver
  • Thrives under pressure with the ability to meet quick deadlines
  • Understanding of the print industry and production process
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point


Experience

  • Strong design portfolio
  • Customer service experience is a plus





Part-Time Graphic Designer
Distributor
Chicago, IL - Position located in Elk Grove Village, IL

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Description

This is a part-time position, less than 30 hours per week.

The Part-Time Graphic Designer serves as design and data entry support for the alcohol distributor. This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines. This position is based in Elk Grove Village, IL, and reports to Director, Distributor Operations.

Under direct supervision, the Part-Time Graphic Designer:

  • Works on multiple projects of varying complexities simultaneously, ensuring all client directions are followed
  • Manages individual design queue – expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day
  • Accountable for quality of work and timeliness of delivery across all creative projects
  • Assists with order entry as needed, ensuring complete and accurate information is entered into company's proprietary software application
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary
  • Follows up on questions and requests from Chicago design and support teams in a timely manner
  • Maintains company's standard of quality and customer service 


Requirements

  • Strong visual communicator with a sharp sense of design
  • Excellent communication skills (both written and verbal)
  • Ability to follow strict brand and industry guidelines
  • Ability to work independently as well as collaboratively with careful attention to detail
  • Availability for flexible schedule in order to accommodate client needs
  • Ability to handle multiple projects with changing priorities
  • Strong sense of customer service
  • Self-motivated, organized, and accountable
  • Resourceful problem solver
  • Thrives under pressure with the ability to meet short deadlines 
  • Strong design portfolio 
  • Understanding of the print industry and production process
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop 
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point 


Experience

  • At minimum, degree in progress in Graphic Design, Visual Design, Fine Arts, or related field 
  • Customer service experience is a plus





Sales Executive
Sales
Chicago, IL

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Description

Brandmuscle is a leading provider of distributed marketing tools and solutions; with an industry leading presence in the Alcohol Beverage industry.  Within one of our four US based facilities we manufacture menu covers that are primarily used in the hospitality industry at bars and restaurants.  We are looking to expand our sales presence to additional locations in the US.

We are looking for a Sales Executive to execute an Outside Sales approach, along with some reliance on inside sales techniques, to market our menu cover service to the thousands of bars and restaurants in the Chicago, IL market and surrounding areas.

The position pays a base salary of $30-50k + commissions on new accounts + residual commissions on all repeat business.  This is a great opportunity for someone looking to establish a book of business and watch it grow.

Recent college graduates welcome to apply; experienced industry sales reps may achieve higher first year earnings. The ideal candidate has a strong history of inside sales success and a desire to advance to an outside sales position.

Expectations of the Sales Executive:

  • Utilize, maintain, and develop a complete Salesforce Data Base
  • Outside Sales Representative will execute a route style marketing approach to reach at least 100 accounts each month
  • Efforts will generate 10 new accounts per month creating residual and upfront commissions and revenue 
  • Demonstrates strong personal selling, time management, public speaking skills


Requirements

  • Valid Driver’s license and clean DMV record
  • Excellent communication skills
  • Experience writing simple correspondence
  • Strong competitive nature
  • Experience effectively presenting information in one-on-one and small group situations to customers, clients, and fellow employees
  • Skilled in calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Skilled in basic Microsoft Office (Word, Excel, Outlook and PowerPoint) functions.


Experience

  • Bachelor's degree in related field
  • A strong history of inside sales success





Software Engineer
Software Development
Chicago, IL

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Description
Software engineers (SEs) work in small teams that design, build, and deploy new applications for the BrandMuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer. 

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Code Release management in the .NET framework
  • Experience with .NET Deployment strategies


Skills
Business skill set:
Ability to plan and manage your own work to meet deadlines Eager to work on multiple teams and projects at the same time Adaptable to multi-cultural communication and collaboration Able to learn and apply new techniques just-in-time


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication


Experience
2+ years relevant software engineering experience





Associate Client Service Manager
Client Service
Cleveland, OH

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Description

Associate Client Service Managers (ACSMs) provide exceptional service to our clients by facilitating communication and project work between the clients and the Client Service Team as well as helping to implement the media for the client to meet and exceed expectations. 

The primary focus for the Associate Client Service Manager is the maintenance of business relationships with clients.  This individual will be managing the execution of the specific project work for clients. Under direct supervision, the ACSC responds to and diagnoses problems through discussion with users and assists Client Service Managers (CSMs) with project workloads. 

Under general direction, oversees projects for a particular client or clients

Responsible for expanding the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client,


Assigns individual responsibilities among Client Service Coordinators, identifying appropriate resources needed and notifying Client Service Team of schedule status to assure timely completion of client projects


Interfaces with all areas involved with projects for the client including end users, Product Development and Client Service


Ensures adherence to quality standards and reviews project deliverables. 


Recommends and takes action to assist in the analysis and solutions of client issues and problems


Provides ongoing feedback and assessment of project status and issues to
Client Service and development teams

Problem recognition, research, isolation and resolution steps


Testing for quality assurance


Provides support and assistance to CSMs and guidance to CSCs


Conducts training sessions


Coaches new users through the post-training learning and acclimation process


Implements data changes requested by the client 


Interacts with development teams on a daily basis to ensure that communication of client project status and associated issues continue to flow


Other responsibilities for this position may include help desk management or software testing, depending on the assigned clients and CSMs.
 The ACSC must therefore be flexible and able to accommodate a variety of priorities.


Requirements

Bachelor’s degree required, Internet experience a plus.  Some travel required.

Advertising industry knowledge, commitment to client service.

Must be thoroughly computer literate and able to learn new software quickly.


Experience
Five or more years of ad agency account service or client side advertising management experience, and a complete knowledge of advertising and print production processes are essential.





Application Support Engineer
IT
Cleveland, OH

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Description
Work in teams that design, build, and deploy new applications for the BrandMuscle brand management solution. Interpret customer business requirements and develop detailed system specifications for software development. Build out the data and process components in a .NET/Ms SQL Server environment. Analyze client requirements, configure, deploy and support software implementations; Develop, code, test and debug new software or enhancements to existing software; Collaborate with team members in designing new or changed software components; Monitor and manage installed application software for compliance with business process requirements; Train client community on new/existing product features, provide and maintain style guides to control uniformity across clients; Support operations requests for custom reporting and data analysis; Liaise with technical and technical staff to solve business problems with current/existing product features; Analyze customer suggestions for software improvement or enhancement; Design and write application software according to client specification; Provide input into project planning and scheduling functions; Design software products and plans software implementation; Object oriented design and implementation; and Mentor junior staff on technology and business process. 


Requirements

Master's degree in Computer & Information Science, IT, or related AND two  months work experience as Software Engineer, C# .net developer or related

Mail resume to BrandMuscle, Inc. 1100 Superior Ave., Ste 500, Cleveland OH 44114.        


Experience
Knowledge of MS .Net Framework, .Net/C#, HTML, JavaScript, VB Script, MS SQL Server 2008 (SQL, T-SQL, Stored Procedures); Web Services, XML, and Service-Oriented Architectures;  RUP process or similar SDLC process & tools; Design Patterns & refactoring; UML & system documentation 





Associate Director, Local Marketing & Media
Media
Cleveland, OH

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Description

The Associate Director of Local Marketing & Media is responsible for supervising and leading the local Media Planning and Buying Team, providing strategic support and recommendations for client media programs and working closely with the Business Development Team on new business opportunities as they relate to media services. 

The ideal candidate will have experience developing successful marketing programs for local dealers, agents and franchisees using a wide variety of traditional  and digital marketing tactics; will be comfortable working directly with corporate stakeholders and internal teams; and will have a passion for effective results-oriented local marketing.

Responsibilities Include:

  • Bringing together different media buying disciplines for integration across media
  • Expanding the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client, and strategizing with clients for future business opportunities.
  • Providing in-depth reporting and analysis of client marketing programs and usage
  • Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects.
  • Providing day-to-day leadership and management to staff by communicating job expectations; reviewing and appraising job results; coaching and counseling employees; developing, coordinating, and enforcing guidelines and productivity standards
  • Recommending and taking action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle
  • Identifying opportunities to improve the planning, media buying and project management processes and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients
  • Collaborating with the executive management team to set direction and find solutions to address business opportunities
  • Communicating financial goals effectively to Local Media Planning and Buying Team
  • Developing and recommending short and long-term objectives, marketing plans, strategies and tactics for products
  • Hiring and ongoing development of Local Media Planning and Buying personnel


Requirements

  • A Bachelor’s degree is required
  • Demonstrated ability to build collaborative relationships across functional areas of the business
  • Prior experience leading and managing a Media Planning and Buying team
  • Strong negotiation skills a must
  • Familiarity with a variety of approaches to developing and tracking the effectiveness of local marketing plans
  • Superior communication skills, both verbal and written
  • Strong analytical skills to evaluate and interpret media trends, order data, and client usage
  • Strong knowledge of Excel
  • Excellent organizational skills
  • Ability to find creative solutions to problems
  • Ability to manage multiple projects/assignments at a given time
  • Ability to provide well-focused tactical plans that result in measurable success and better-than-market performance
  • Excellent coaching and mentoring skills
  • Some travel required
  • Advertising industry knowledge, commitment to client service


Experience
7+ years of ad agency or client side advertising management experience. Media planning and buying experience are essential.  Knowledge and experience with traditional, digital SEO/SEM, direct response, and alternative media.  





Client Service Account Executive
Client Service
Cleveland, OH

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Description
The Client Service Account Executive (CSAE) provides exceptional service to our clients by facilitating communication and project work between the clients and the Client Service Team as well as helping to implement the client’s media strategy.

The primary focus for the CSAE is the maintenance of business relationships with clients. This individual manages the execution of the specific project work for clients. The CSAE responds to and helps diagnose problems through discussion with users and assists Client Service Managers (CSMs) with project workloads.

Under direct supervision, the CSAE’s responsibilities include:

  • Assisting with all aspects of implementation of assigned projects for a variety of clients.
  • Gaining an in-depth understanding of the client’s business, business rules, and business processes. The CSAE is also directly engaged in the client’s business process tasks as they relate to the Brandmuscle solution.
  • Expanding the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client.
  • Providing support and assistance to the Client Service Manager (CSM).
  • Interfacing with all areas affecting projects for the client including end users, Product Development and Client Service.
  • Providing ongoing feedback and assessment of project status and issues to Client Service and Product Development teams, ensuring that communication of client project status and associated issues continue to flow.
  • Recommending and taking action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle.
  • Ensuring adherence to quality standards and reviewing project deliverables.
  • Testing for quality assurance.
  • Assisting in the setup and execution of training sessions.
  • Coaching new users through the post-training learning and acclimation process.
  • Implementing data changes requested by the client.
  • Assisting support desk with call volume and escalated calls.
  • Coordinating a variety of priorities in a fast-paced environment.


Requirements

  • Bachelor’s degree required, web-based software experience a plus.
  • Strong organization and communication skills a must.
  • Some travel.
  • Advertising industry knowledge, commitment to client service required.
  • Must be available for a flexible work schedule to accommodate clients on advertising deadlines.
  • Self-starter, ability to work without direct supervision.
  • Must be thoroughly computer literate and able to learn new software quickly.


Experience
0 to 2 years ad agency account service or client side advertising management experience is preferred. Complete understanding of advertising and print production processes are essential.





Client Service Manager
Client Service
Cleveland, OH

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Description

The Client Service Manager (CSM) provides exceptional service to our clients in their primary role of development and maintenance of business relationships.  The CSM also manages the execution of the major project work as the Brandmuscle solution is implemented.  Exemplary client management skills are essential for success in this position. 

Under general direction, the CSM's responsibilities include: 

  • All aspects of implementation of the Brandmuscle solution for a variety of clients.
  • Expanding the client relationship through proactive and innovative project management, exceptional relationship building, driving internal contacts to ensure timely deliverables to the client, and strategizing with clients for future business opportunities.
  • Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects.
  • Interfacing with all teams impacting projects for the client, including end users, product development and client service.
  • Ensuring adherence to quality standards and reviewing project deliverables.
  • Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle.
  • Providing ongoing feedback and assessment of project status and issues to managers and executives.
  • Managing and directing the work of Account Executive(s)
  • Mentoring and developing Account Executives on industry concepts, practices and procedures.
  • Completing monthly client billing accurately and on time.
  • Assisting senior management in developing strategies to meet specific financial goals outlined by Brandmuscle’s Executive Team. 


Requirements

Bachelor’s degree

Management experience, coaching and mentoring skills.

Exceptional quantitative analytical skills and aptitude.

Intermediate Excel skills a plus.

Internet experience a plus.

Some travel required. 

Advertising industry knowledge, commitment to client service. 

Must be thoroughly computer literate and able to learn new software quickly.


Experience
Three to five years ad agency account service or client side advertising management experience is preferred.  Complete understanding of advertising and print production processes are also desired.  





Digital Content Associate
Client Service - Digital
Cleveland, OH - Position located in El Segundo, CA

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Description

The Digital Content Associate (DCA) is responsible for working with Brandmuscle’s Digital Team to plan, develop and execute a current client’s digital communication program.

Position is on-site at the client corporate office in the Los Angeles, CA area.  Travel is required between Los Angeles and Cleveland (Brandmuscle’s Digital Department is located in Cleveland, OH) several times per year.

Under direct supervision, responsibilities include:

Coordinate client weekly email campaigns/programs

  • Produce and distribute electronic communications (e-newsletters, eFlashes, etc.) based on client provided content.
  • Coordinate workflow and timelines of internal communications programs for several channels of business.
  • Proofread and edit communications content.
  • Contact list management. Prepare, analyze and distribute communications reports, providing recommendations to client based on results.
  • Identifying and documenting email communication best practices

Online content management & technical support

  • Manage daily content updates/edits to online intranet content
  • Apply critical thinking to complex rules and gating structure of content
  • Monthly and ad hoc usage reporting
  • Create and manage user access database
  • Provide tier-1 technical support for intranet site

General

  • Apply an in-depth understanding of the client’s business, business rules, and business processes.
  • Interfacing with internal/external client stakeholders including end-users, Product Development, Graphic Operations, Support Center and Client Service teams.
  • Recommend and take action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle.
  • Provide exceptional client service.
  • Provide ongoing feedback and assessment of project status and issues to manager.
  • Ensure adherence to quality standards.
  • Assist manager on other assigned projects/programs.


Requirements

  • Strong technical skills including HTML/CSS fluency and basic understanding of back-end web technology.  Knowledge of web design programs (Adobe Dreamweaver, Photoshop, Illustrator) a must. 
  • Experience with ExactTarget or similar platform preferred.
  • Basic understanding of JavaScript, PHP, Google Analytics and the DNN platform, a plus.
  • A demonstrated eye for visual design and attention to detail.
  • Knowledge of best practices for electronic communications and websites. Awareness of latest innovative technologies for design and delivery of content on the web, a plus.
  • Proven skill in organization, work planning, follow-through and follow-up.
  • Strong communication (oral and written), interpersonal and presentation skills.
  • Must possess the personality to thrive in a dynamic, fast-paced environment and maintain positive attitude under pressure.
  • Must be a self-starter and able to both work independently and follow direction.
  • Must be available for a flexible work schedule to accommodate client communication deadlines including being on-call when needed.
  • Some travel required.


Experience
A minimum 1-2 years of experience producing electronic communications and/or websites.





Local Marketing Support Representative II
Media
Cleveland, OH

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Description

The Local Marketing Support Representative is responsible for working with users of BrandMuscle’s Media Center to help execute local marketing and advertising programs placed through BrandMuscle.

Under direct supervision, responsibilities include:

  • Working with a wide range of Brandmuscle end users (primarily via phone) to understand their immediate marketing needs
  • Submitting media requests for various vehicles (newspaper, magazine, online, radio/tv, sponsorships and events) into CRM system
  • Auditing completed media requests to ensure they match the client’s overall local marketing objectives and the original media request submitted
  • Acting as a liaison between the client and the Brandmuscle Media Planning team to ensure that project goals and timelines are met
  • Communicating and presenting media plans and rates to the end users, including any follow-up required to complete the request
  • Processing payment, co-op claims and associated details for media orders.
  • Proofreading and confirming that insertion orders and creative materials are accurate and delivered to media partners by defined deadlines
  • Coordinating a variety of priorities in a fast-paced environment
  • Training new LMSRs on the software, clients, processes and programs utilized in the role
  • Mentoring and coaching new team members
  • Providing reporting and communicating programs status and results across the organization


Requirements

Degree in marketing, advertising or communications.

Excellent communication skills, both verbal and written

Detail- oriented, self-starter

Availability to accommodate various working hours as client workload requires

Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)

Excellent organizational skills


Experience
2+ years of experience, either in an advertising agency, media sales or customer service role





Senior Media Planner/Buyer
Media
Cleveland, OH

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Description

The Senior Media Planner/Buyer is responsible for working with Brandmuscle’s Local Marketing Specialists, Media Planner/Buyers and Team Managers to plan and purchase media space or time for clients in a variety of local media. Must have extensive understanding of various local media options and how each supports client marketing objectives.

Responsibilities include:

  • Providing day-to-day management of client media plans including:   planning execution details, budgets and accounting.
  • Presenting media plans to internal stakeholders, and also to clients.
  • Researching, negotiating and executing advertising placements in a variety of local media, including: Newspaper, Magazine, Radio, Email, Social Media, TV, Online, etc.
  • Supervising and approving client/market plans & buys.
  • Managing material delivery in a timely, efficient manner.
  • Analyzing media placement and results to identify the most cost effective mix by market. 
  • Collaborating with Local Marketing Specialists to complete Post Buy Analyses.
  • Serving as role model within the team.
  • Leading team in setting strategies for developing strategic media plans.
  • Researching latest media trends.


Requirements

  • A Bachelor’s degree is required.
  • Detail and client service-oriented.
  • Self-starter, ability to work without direct supervision.
  • Superior communication skills, both verbal and written.
  • Client presentation experience
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook).
  • Knowledge of media research tools and systems.
  • Excellent organizational skills.


Experience
A minimum of 5 years media buying experience in an advertising agency, media agency or corporate media buying department.





Software Engineer
Product Development
Cleveland, OH

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Description
Work in teams that design, build, and deploy new applications for the BrandMuscle brand management solution. Interpret customer business requirements and develop detailed system specifications for software development. Build out the data and process components in a MS.NET/SQL Server environment. Under supervision: Analyze client's requirements, configure, deploy and support software implementation; Develop, code, test and debug new software or enhancements to existing software; Design new or changed software components; Work with technical and client service staff to understand and plan resolution to issues with installed production software; Analyze customer suggestions for software improvement or enhancement; Design and write application software according to approved specification; Design software products and software implementation, Object oriented design and implementation; Code Release management in the .NET framework.


Skills
Knowledge of MS.Net Framework, .Net/C#, VB Script, MS SQL Server 2005, & Stored Procedures; Web Services, XML, Service Oriented Architectures, Design Patterns and Refactoring.


Requirements
Special Requirements: Knowledge of MS.Net Framework, .Net/C#, VB Script, MS SQL Server 2005, & Stored Procedures; Web Services, XML, Service Oriented Architectures, Design Patterns and Refactoring.   Master’s degree in Computer Science, Information Technology, Engineering or related.  


Experience
Master’s degree in Computer Science, Information Technology, Engineering or related.  





SQL Server Database Developer/ Report Writer
IT
Cleveland, OH

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Description

The SQL Database Developer creates and maintains stored procedures, database maintenance scripting, and Reporting Services reports for a variety of applications.  


Requirements

A Bachelor's degree in Software Engineering, Computer Science or Electrical Engineering plus 3-5 years of experience in:

  • SQL Server (2005, 2008R2, or 2012)
  • T-SQL
  • Stored Procedures/Views/Triggers (creation, tuning, and maintenance)
  • RDBMS Queries and SQL

Technical Skillset:

Ability to create and maintain database tables, stored procedures and maintenance scripts

Knowledge of SSRS or a similar reporting toolset is a plus

Knowledge of MS CRM is a plus
Familiarity with RUP process or similar SDLC process and tools

Proven familiarity with Design Patterns and refactoring

Familiarity with UML and system documentation

Ability to translate customer specific requests into re-deployable system functions

Develop, present, and defend use cases for new product development

Diagnose, plan, and implement fixes to software bugs or design flaws

Analyze and plan data integration processes for application-to-application communication

Business Skill set:

Ability to plan and manage your own work to meet deadlines

Eager to work on multiple teams and projects at the same time

Adaptable to multi-cultural communication and collaboration

Able to learn and apply new techniques just-in-time


Experience

SQL Server CLR development

Exposure to C#/.Net/ASP.Net

SSIS

OLAP and/or Pivot Tables a plus

Reporting Services reporting a plus

Other Enterprise-Level reporting tools





UI/UX Designer
IT
Cleveland, OH

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Description

The UI / UX Designer works with the Engineering and Product Management and Client Service teams to define, analyze, prototype and improve Brandmuscle’s web-based distributed marketing platform.  We are looking for a creative, highly motivated individual with a talent for digesting complex information, analyzing it, and producing simple, easy-to-use interface design concepts.

Under general supervision, the UI/UX Designer:

  • Acts as the point person responsible for understanding a the Brandmuscle platform’s functionality, project goals and intentions and identifies/communicates potential solutions to a variety of stakeholders.
  • Translates functional business requirements and use cases into design concepts.
  • Provides elegant and simple interface design solutions that offer enhanced functionality while maintaining the integrity of the product as a whole.
  • Provide highly detailed design documentation as reference material for the Product Management, Development, Quality Assurance, and Training teams.
  • Applies strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities.
  • Turns visions into concepts and translate those concepts into designs that illustrate simplicity, despite system / software complexity.
  • Is directly responsible for delivering User Experience visions, UI specifications and prototypes.
  • Collaborate effectively with product management, development, marketing, and other team members.
  • Stays on top of industry trends and makes recommendations about how they can be applied to Brandmuscle's applications.


Requirements

  • Strong understanding of usability best practices and the ability to apply them to web applications.
  • Proficient with the Adobe Creative. 
  • Experience with the software prototyping tool Axure is a plus.
  • Superior verbal and written communication skills.
  • Highly detail-oriented.
  • Able to handle multiple projects simultaneously.
  • Portfolio of design work will be required prior to interview.
  • A Bachelor’s Degree in a related field


Experience

  • 3+ years’ experience in User Experience / User Interface (UX / UI) design; developing consumer-facing websites; developing web or mobile User Experience designs.
  • Experience/familiarity with professional service software and/or the IT Services domain is a strong plus.





Web and Mobile Software Engineer
Software Development
Cleveland, OH

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Description

Web and Mobile Software Engineers (WMSEs) work in small teams to design, build, and deploy new web and mobile applications, modules, content and features to meet the needs of users on the Brandmuscle brand management solution.  WMSEs use a creative mindset to interpret customer business requirements to design the best possible solution. Components may be integrated into the base product, used to enhance operational process, or deployed as custom solutions to clients’ needs. WMSEs will follow a regimented SDLC, including documentation, design, unit testing, and QA testing in order to ensure the highest quality product reaching the customer. WMSEs primarily develop front end / user facing portions of the Brandmuscle brand management solution, and in this capacity will assist others in good design principles.

Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  

Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.

Collaborates with team members in designing new or changed software components.

Monitors and manages installed application software for compliance with business process requirements.

Works with technical and client service staffs to understand and plan resolution to issues with installed production software.

Analyzes customer suggestions for software improvement or enhancement.

Designs and writes application software according to approved specification.

Possesses full technical knowledge and thorough understanding of business application of the project.

Provides input into project planning and scheduling functions.

Designs software products and plans software implementation.

Assists with content structuring and format to meet HTML, HTML5 and other needs within the target applications

Mentors junior staff on technology and business process.


Skills
Technical Skill Pluses:
SQL, C#, version control system, SOAP, REST, XML, Object Oriented Design, Design Patterns
Graphic Design skills

Business Skill Pluses:

Knowledge or experience in marketing and/or advertising


Requirements
Technical skill requirements: 
Advanced/Expert knowledge in JavaScript, HTML5, CSS3, and jQuery
Mobile development - responsive design and/or mobile application development
Front-end development experience – Experience developing user friendly and rich UI and UX

Business skill requirements: 
Ability to plan, estimate, schedule, and manage your own work to meet deadlines. Eager to work on multiple teams and projects at the same time. Adaptable to multi-cultural communication and collaboration. Able to learn and apply new techniques just-in-time. Strong communication skills both to a technical developer audience and to a non-technical client audience.

Analytical skill requirements: 
Ability to translate customer specific requests into re-deployable system functions 
Develop, present, and defend use cases for new product development 
Diagnose, plan, and implement fixes to software bugs or design flaws 


Experience
2+ years relevant development experience




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