Brandmuscle careers


Brandmuscle is reinventing local marketing in a way that none of our competitors can. We’ve combined the three leaders in the distributed local marketing space to create comprehensive local marketing solutions that are only going to become more powerful and more profitable over time. People who work for us are real can-do self-starters who love to help our clients get exactly what they need. Brandmuscle offers a competitive salary, along with personal development opportunities and excellent benefits. Brandmuscle is an equal opportunity employer.

Browse the latest Brandmuscle job listings below. If you’re interested in a career at our brand marketing company, simply click one of the Apply Now buttons. We look forward to hearing from you.



Client Service Account Executive
Client Service
Austin, TX - Position located in Kansas City, MO

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Description

The Client Service Account Executive (CSAE) provides exceptional service to our client by facilitating communication and project work between the client and the Client Service Team as well as helping to implement the client’s media strategy.

The primary focus for the CSAE is the maintenance of the business relationship with one dedicated client.  This individual manages the execution of the specific project work for client.  The CSAE responds to and helps diagnose problems through discussion with users and assists Client Service Managers (CSMs) with project workloads.

This role will be located on-site at the client site. It will be important to maintain a positive and professional attitude with the client as this role will be high client engagement.

Under direct supervision, the CSAE’s responsibilities include:    

  • Assisting with all aspects of implementation of assigned projects for one dedicated client.       
  • Answer calls or emails for participants and client field representatives on web based applications, marketing programs, or claim processing questions        
  • Learning and obtaining an in-depth understanding of the client’s business, business rules, and business processes. The CSAE is also directly engaged in the client’s business process tasks as they relate to the Brandmuscle solution.      
  • Expanding the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client.        
  • Interfacing with all areas affecting projects for the client including end users, Product Development and Client Service.      
  • Providing ongoing feedback and assessment of project status and issues to Client Service and Product Development teams, ensuring that communication of client project status and associated issues continue to flow.     
  • Client specific activities including ad template coordination, compliance monitoring, special program support and approving agent profiles 
  • Process data changes requested by the client to register new users or set up/update program participants and sales representatives        
  • Processing files from clients and creating output files as needed         
  • Perform research requests including gathering and analyzing data      
  • Recommending and taking action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle.        
  • Ensuring adherence to quality standards and reviewing project deliverables.       
  • Testing for quality assurance. ·        
  • Assisting in the setup and execution of training sessions.         
  • Coaching new users through the post-training learning and acclimation process.        
  • Implementing data changes requested by the client.        
  • Coordinating a variety of priorities in a fast-paced environment.


Requirements

  • Bachelor’s degree required
  • Internet experience a plus.  
  • Strong organization and communication skills a must.
  • Advertising industry knowledge, commitment to client service required.
  • Must be available for a flexible work schedule to accommodate clients on advertising deadlines.
  • Self-starter, ability to work without direct supervision.
  • Comfortable working at client location daily.
  • Must be thoroughly computer literate and able to learn new software quickly.


Experience
0 to 2 years ad agency account service or client side advertising management experience is preferred.  Complete understanding of advertising and print production processes are helpful.





Client Service Specialist
Client Services
Austin, TX

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Description

The Client Service Specialist handles client inquires in a help desk environment.  The CSS answers all help desk calls and supports the Client Service Team with help desk operations. This position involves extensive contact with client participants and a focus on superior client satisfaction.  Under direct supervision, the CSS responds to and diagnoses problems through discussion with end users and accessing Brandmuscle software.

The CSS’s responsibilities include: ·        

  • Answer help desk calls or emails for participants and client field representatives on web based applications, marketing programs, or claim processing questions      
  • Resolving end user problems         
  • Maintain professional/positive attitude while handling difficult customer calls         
  • Update call, email and other service level tracking systems        
  • Monitor and track customer issues to ensure accurate resolution         
  • Apply knowledge of clients’ marketing programs and branding guidelines         
  • Apply knowledge of state laws and regulations pertaining to advertising disclaimers as trained          
  • Perform research requests including gathering data        
  • Work on assignments where judgment and initiative are required in resolving problems and making recommendations        
  • Quality check own work including review of pre-approvals and claims processed by audit pool         
  • Review duplicate claim listing and research/handle duplicate claims         
  • Review re-submitted claims, forward to audit pool as needed         
  • Process data changes requested by the client to register new users or set up/update program participants and sales representatives        
  • Processing files from clients and creating output files as needed         
  • For low volume accounts, this position may audit pre-approvals and claims       
  • For low volume accounts, this position may log manually submitted claims into the system (correspond)       
  • Client specific activities including ad template coordination, compliance monitoring, special program support and approving agent profiles
  • Overtime as required


Requirements

  • Exemplary written and verbal communication skills         
  • Excellent customer service and interpersonal skills required        
  • Ability to multi-task and handle large volumes of work in a short period of time        
  • Flexibility to accommodate a variety of priorities        
  • MS Office (Excel, Word, PowerPoint) Access a plus        
  • Must be thoroughly computer /Internet literate and able to learn new software quickly
  • Ability to manage relationships in a fast paced environment


Experience
1+ years experience in call center environment or 2 yrs. college a plus





Field Marketing Specialist
Client Service
Austin, TX - Position located in Kansas City, MO

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Description

The Local Marketing Specialist (LMS) is responsible for the coordination of client marketing programs placed through Brandmuscle’s Print Center, and for sustaining an in-depth understanding of the Print Center capabilities and various local marketing tactics.

Under direct supervision, responsibilities include:

  • Working with Brandmuscle clients (primarily via phone) to understand their immediate marketing needs and provide media ordering/management assistance
  • Act as a liaison between the client and the Brandmuscle Media/Print Buying & Planning teams to ensure that project goals and timelines are met
  • Identifying marketing solutions for clients to meet plan and budget goals
  • Recommending and taking action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle
  • Working with Brandmuscle’s Media/Print Team and outside partners to answer and fulfill media and print requests
  • Processing claims and associated details for media/print orders
  • Project Management of client media/print programs
  • Interfacing with all stakeholders that will interact with the project, including end-users, media/print partners, internal sales, product development, graphic operations and client service teams
  • Providing ongoing feedback and assessment of project status and issues to managers and executives


Requirements

  • A Bachelor’s degree is required
  • Detail- and client service-oriented
  • Self-starter, ability to work without direct supervision
  • Availability to accommodate various working hours as client workload requires
  • Superior communication skills, both verbal and written
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
  • Excellent organizational skills


Experience
A minimum of 2 years of print experience, either at a printer, through an advertising agency, media sales or client-side marketing role is required.





Account Manager
Supplier
Chicago, IL

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Description

The Account Manager is responsible for managing the client and Brandmuscle process.  In addition, the AM plays a key role in engaging and monitoring Brandmuscle resources and effectively utilizes the appropriate staff to complete activities and projects that support the customer requirements for success.  The AM works tactically but thinks strategically.          

  • Plans and initiates projects through internal processes         
  • Coordinates efforts with IT and other departments        
  • Primary client contact accountable for successfully delivering assigned projects        
  • Maintains accurate records of client contact and client direction       
  • Assists in the promotional planning process and manages daily execution of approved promotional plans     
  • Understands products and client use case, able to support client with new or better ways to achieve client goals and objectives        
  • Works with Finance and customer to manage monthly billing       
  • Responsible for financial growth and development of  user base        
  • Builds and develops professional relationships with clients, brand managers and marketing managers         
  • Conducts training sessions        
  • Promotes and educates clients and site users of company’s services, programs and marketing tools          
  • Oversees account and order workflow; runs weekly reports to ensure orders are produced and shipped within SLA, and that orders are invoiced and processed for monthly backlog reporting     
  • Manages monthly and annual billing fees for services       
  • Works closely with clients to understand marketing plans, upcoming campaigns and product launches; coordinates email blasts to announce marketing plans to site users       
  • Administers and promotes campaign manager and consolidator programs; works with IT and estimator teams to close and process the programs quickly and efficiently       
  • Serves as a resource to clients to make program suggestions, knowledgeable in print solution medias and Brandmuscle’s marketing tools    
  • Ensures sites are being continuously updated with new content, announcements and marketing program information in line with client marketing objectives     
  • Works with Associate Account Managers, Designers, Estimators and Accounting teams to ensure smooth workflow        
  • Assists VP of Sales to generate sales and increase revenue through order submissions, obtaining new users and promoting products and services        
  • Engages with and manages client contracts, policies and procedures as they relate to work        
  • Develops internal support from AAM’s assigned to the client 


Requirements

  • Bachelor’s degree in Marketing, Communications, or related field
  • Organization and Versatility. Multi-tasking is the standard operating procedure; handling multiple jobs, data input, taking direction and managing schedules are an everyday reality        
  • Proficiency with Word, Excel and PowerPoint         
  • Exceptional communication and problem solving skills         
  • Strong sense of customer service and urgency related to client requests        
  • A track record of exceeding performance expectations and thriving in a collaborative, early stage environment with minimal direction  
  • Familiarity with graphic arts and point of sale marketing is a plus (but not required)       
  • A highly driven and passionate individual, with a “can do" attitude and a strong desire to grow        
  • High energy and infectious enthusiasm, with a positive outlook and willingness to “roll up the sleeves" to get the job done          
  • Analytic skills, an inquisitive mind and an acute attention to detail         
  • Works well with others, yet takes personal responsibility and accountability for their own work     
  • Strong attention to detail    
  • Effective communication skills are crucial


Experience

  • 1+ years of Project Management experience       
  • Print production experience useful





Software Engineer
Software Development
Chicago, IL

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Description
Software engineers (SEs) work in small teams that design, build, and deploy new applications for the Brandmuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer. 

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Code Release management in the .NET framework
  • Experience with .NET Deployment strategies


Skills
Business skill set:
Ability to plan and manage your own work to meet deadlines Eager to work on multiple teams and projects at the same time Adaptable to multi-cultural communication and collaboration Able to learn and apply new techniques just-in-time


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication


Experience
2+ years relevant software engineering experience





Client Service Account Executive
Client Service
Cleveland, OH

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Description
The Client Service Account Executive (CSAE) provides exceptional service to our clients by facilitating communication and project work between the clients and the Client Service Team as well as helping to implement the client’s media strategy.

The primary focus for the CSAE is the maintenance of business relationships with clients. This individual manages the execution of the specific project work for clients. The CSAE responds to and helps diagnose problems through discussion with users and assists Client Service Managers (CSMs) with project workloads.

Under direct supervision, the CSAE’s responsibilities include:

  • Assisting with all aspects of implementation of assigned projects for a variety of clients.
  • Gaining an in-depth understanding of the client’s business, business rules, and business processes. The CSAE is also directly engaged in the client’s business process tasks as they relate to the Brandmuscle solution.
  • Expanding the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client.
  • Providing support and assistance to the Client Service Manager (CSM).
  • Interfacing with all areas affecting projects for the client including end users, Product Development and Client Service.
  • Providing ongoing feedback and assessment of project status and issues to Client Service and Product Development teams, ensuring that communication of client project status and associated issues continue to flow.
  • Recommending and taking action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle.
  • Ensuring adherence to quality standards and reviewing project deliverables.
  • Testing for quality assurance.
  • Assisting in the setup and execution of training sessions.
  • Coaching new users through the post-training learning and acclimation process.
  • Implementing data changes requested by the client.
  • Assisting support desk with call volume and escalated calls.
  • Coordinating a variety of priorities in a fast-paced environment.


Requirements

  • Bachelor’s degree required, web-based software experience a plus.
  • Strong organization and communication skills a must.
  • Some travel.
  • Advertising industry knowledge, commitment to client service required.
  • Must be available for a flexible work schedule to accommodate clients on advertising deadlines.
  • Self-starter, ability to work without direct supervision.
  • Must be thoroughly computer literate and able to learn new software quickly.


Experience
0 to 2 years ad agency account service or client side advertising management experience is preferred. Complete understanding of advertising and print production processes are essential.





Digital Marketing Coordinator - Web Development
Digital Marketing
Cleveland, OH

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Description

The Digital Coordinator plays a vital role in executing our client’s local Digital Marketing initiatives, programs and strategies by providing day-to-day support, maintenance, and enhancements for Brandmuscle’s digital products and marketing initiatives with an emphasis on web development, client email and content management support.

While adhering to client brand standards and guidelines, the Digital Coordinator will work with team resources to develop and implement digital templates and web experiences that will be used across the Brandmuscle client portfolio and target markets to ensure consistency.

  • Assist with the development, maintenance and ongoing improvement of digital products, templates and web based and mobile experiences that fulfill client strategic marketing objectives while meeting the needs of users.
  • Work collaboratively with other Brandmuscle teams: graphic operations, client service, engineering, etc., to ensure solutions meet objectives.
  • Contribute in the creation of presentations for product and strategy solutions to key internal and client stakeholders.
  • Utilize project management practices and tools to execute projects and ensure that deliverables are on time and to expectations.
  • Analyze and prepare online reports and campaign metrics and make recommendations for optimization and improvements.
  • Conduct research, document best practices and assist with various project tasks that are assigned.
  • Provide support for the Digital Marketing department as a whole by understanding email systems and execution tasks; hold a strong understanding of email best practices, trends and execution tactics.
  • Create HTML / CSS templates based on W3C standards and best practices.
  • Code interactive applications, modules, and frameworks using a variety of coding languages (HTML, PHP, JavaScript, JQuery, AMPscript, CSS, Actionscript, SQL, etc.)
  • Provide timelines and reporting / tracking updates on all assigned tasks to project stakeholders.
  • Remain forward thinking and current on digital trends, paying particular attention to technologies that support interactive user experiences.Flexibility, work ethic, and the ability to learn quickly in various technical and creative environments.


Requirements

  • Experience with ExactTarget preferred
  • Advanced HTML, CSS, JavaScript and PHP knowledge
  • Proven ability to complete projects under direction and self-management
  • Skilled at building relationships with key partners
  • Ability to work with internal and external teams to complete projects on time and on budget
  • Basic understanding of web analytics and online reporting tools
  • Responsive web design & development experience preferred
  • Availability to accommodate various working hours as client workload requires


Experience

A Bachelor’s degree is required (degree in marketing/ advertising or computer science is strongly preferred)

At least 2-4 years of agency (or in-house agency) interactive development experience

Strong knowledge and proficiency using Adobe Creative & Web Suites

Advanced knowledge of web development environments, including HMTL/CSS, PHP, AMPscript, Ajax and JQuery with the ability to develop appropriately for their related benefits and constraints; experience with Actionscript, DHTML, and HTML5, a plus

Working knowledge of Google Analytics and SEO best practices, preferred





Graphic Operations Associate Manager
Graphic Operations
Cleveland, OH

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Description

Brandmuscle is not a creative agency. However, we do employ a Graphic Operations production team to work with creative materials supplied by our clients and their creative teams.  

The Graphic Operations team is responsible for the preparation, verification manipulation of creative materials for use within our web-based proprietary ad template technology solution. There is limited traditional creative work involved in producing these web-based templates, prototypes or samples in response to customer and industry requirements.  

The Graphic Operations Associate Manager is a leadership position and will carry out all responsibilities of the Graphic Production Coordinator II position in addition to the Graphic Operations Associate Manager responsibilities.  

Responsibilities of the Graphic Production Coordinator II include:     

Coordinating projects as assigned.  Key responsibilities include: 

  • Developing and testing templates for client and internal projects in a proprietary layout tool (training provided) driven by geometry and customer specifications. 
  • Develop project estimates    
  • Working with Product Development and Client Service teams to coordinate all project details, schedule and integrate into system.    
  • Tagging and applying rules to template elements within proprietary solution in combination with graphics software solutions such as InDesign   
  • Preparing images; cropping, scaling, and converting color to grayscale for use in various media types (newspaper, magazine, banner, etc.).   
  • Preflighting creative materials; including verification of color space, resolution, bleeds, fonts, mechanical specifications, etc.     
  • Organizing and coordinating alternate Graphic Operations resources as needed for completion of assigned client projects.   
  • Creating and maintaining assigned client tutorials, help guides, and new functionality demos; including proof-of-concept and corresponding requirements documentation.
  • Creating and maintaining creative asset archives for all assigned clients.  

Responsibilities of the Graphic Operations Associate Manager include:

Managing and directing the work of Graphic Production Coordinator(s).Key responsibilities include:

  • Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects.
  • Ensuring adherence to quality standards and reviewing project deliverables.
  • Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle.
  • Providing ongoing feedback and assessment of project status and issues to managers.
  • Mentoring and developing Graphic Production Coordinator(s) on industry concepts, practices and procedures. 


Requirements

  • Ability to plan, manage and track assigned projects.       
  • Ability to work efficiently and effectively in a fast-paced environment        
  • Ability to work on multiple projects in a deadline driven environment.       
  • Excellent communication skills, both verbal and written.      
  • Ability to be a self-directed leader with exceptional organizational skills.        
  • Excellent problem solving skills: able to identify issue, define cause, document resolution, and implement solution ·        
  • Ability to accommodate various working hours as client workload requires        
  • Proficiency with Adobe applications: Illustrator, Photoshop, InDesign, Acrobat/Distiller, Excel and other Microsoft Office tools.         
  • Experience with Dreamweaver, Flash, HTML or HTML5.        
  • Ability to work on both Mac and PC platforms. The ability to communicate effectively when speaking about graphics standards and processes with both internal and external clients.


Experience

  • Graphic Arts Degree with 3 – 5 years of related experience
  • Management experience 





Graphic Production Coordinator I
Graphic Operations
Cleveland, OH

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Description

Brandmuscle is not a creative agency. However, we do employ a Graphic Operations production team to work with creative materials supplied by our clients and their creative teams. 

 

The Graphic Operations team is responsible for the preparation, verification and manipulation of creative materials for use within our web-based proprietary ad template technology solution. There is limited traditional creative work involved in producing these web-based templates, prototypes or samples in response to customer and industry requirements. 

 

The Graphic Production Coordinator I is an entry-level Graphic Operations position. This position is typically paired with a Graphic Production Associate Manager or Graphic Production Manager to complete delegated Graphic Operations projects.  

 

Under direct supervision, responsibilities of the Graphic Production Coordinator I include: 

 

·         Coordinating projects as assigned.  Key responsibilities include: 

o    Developing and testing templates for client and internal projects in a proprietary layout tool (training provided) driven by geometry and customer specifications. 

o    Develop project estimates 

o    Working with Product Development and Client Service teams to coordinate all project details, schedule and integrate into system. 

o    Tagging and applying rules to template elements within proprietary solution in combination with graphics software solutions such as InDesign 

o    Preparing images; cropping, scaling, and converting color to grayscale for use in various media types (newspaper, magazine, banner, etc.). 

o    Preflighting creative materials; including verification of color space, resolution, bleeds, fonts, mechanical specifications, etc. 


Skills

·   Experience with Adobe applications: Illustrator, Photoshop, InDesign, Acrobat/Distiller, Excel and other Microsoft Office tools. 

·   Knowledge of Dreamweaver, Flash, HTML or HTML5 is a definite plus. 

·   Ability to work on both Mac and PC platforms. 


Requirements

 

·   Ability to work on multiple projects in a deadline driven environment 

·   Excellent communication skills, both verbal and written 

·   Good problem solving skills 

·   Ability to accommodate various working hours as client workload requires
Ability to work efficiently in a fast-paced environment


Experience
Graphic Arts Degree with 1 – 3 years of related experience.





Local Marketing Specialist
Media
Cleveland, OH

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Description

The Local Marketing Specialist (LMS) is responsible for the coordination of client marketing programs placed through Brandmuscle’s Media Center, and for sustaining an in-depth understanding of the Media Center capabilities and various local marketing tactics.

Under direct supervision, responsibilities include:

  • Working with a wide range of Brandmuscle clients (primarily via phone) to understand their immediate marketing needs and provide media planning assistance
  • Act as a liaison between the client and the Brandmuscle Media Planning team to ensure that project goals and timelines are met
  • Identifying the best marketing solution for a wide range of clients to meet plan and budget goals
  • Recommending and taking action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle
  • Working with Brandmuscle’s Media Team and outside partners to answer and fulfill media requests.
  • Processing claims and associated details for media orders.
  • Project Management of client media programs
  • Interfacing with all stakeholders that will interact with the project, including end-users, media partners, internal sales, product development, graphic operations and client service teams.
  • Providing ongoing feedback and assessment of project status and issues to managers and executives.
  • Providing leadership and oversight to a small team of Local Marketing Support Representatives.


Requirements

  • A Bachelor’s degree is required.
  • Detail- and client service-oriented
  • Self-starter, ability to work without direct supervision
  • Availability to accommodate various working hours as client workload requires
  • Superior communication skills, both verbal and written
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
  • Excellent organizational skills


Experience
A minimum of 4 years marketing or advertising experience, either in an advertising agency, media sales or client-side marketing role is required.





Local Marketing Support Representative
Media
Cleveland, OH

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Description
The Local Marketing Support Representative is responsible for working with users of Brandmuscle’s Media Center to help execute local marketing and advertising programs placed through Brandmuscle.  
Under direct supervision, responsibilities include: 

  • Working with a wide range of Brandmuscle users (primarily via phone) to understand their immediate marketing needs
  • Work to fulfill  and execute local marketing and media requests (newspaper, magazine, radio, TV, local sponsorship/events, and online)        
  • Resolving basic problems while referring more complex problems to Marketing Lead, Marketing Specialist, or Marketing Manager.
  • Identifying and providing recommendations on the best solution to meet each user’s marketing and budget goals
  • Act as a liaison between the client and the Brandmuscle Media Planning team to ensure that project goals and timelines are met
  • Processing payment, co-op claims and associated details for media orders. Ensuring and proofing that insertion orders and creative materials are delivered to media partners as needed        
  • Coordinating a variety of priorities in a fast-paced environment.


Requirements
Degree in marketing, advertising or communications. 
Excellent communication skills, both verbal and written
Detail- oriented Self-starter
Availability to accommodate various working hours as client workload requires
Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
Excellent organizational skills


Experience

1-2 years of experience, either in an advertising agency, media sales or customer service role is preferred.





Media Planner/Buyer
Media
Cleveland, OH

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Description

The Media Planner/Buyer is responsible for working with Brandmuscle’s Local Marketing Specialists, Assistant Media Planner/Buyers and Client Service Managers to plan and purchase media space/time for clients in a variety of local media. Must have understanding of various local media options and how each supports client marketing objectives.  

Responsibilities include:

  • Look for and deliver new and innovative solutions to client business issues and challenges.
  • Participate during presentations or calls with client.
  • Research, negotiate and execute advertising placement in a variety of traditional and non-traditional local media.
  • Analyze media placement ad results to identify the most cost effective mix by market. 
  • Reconcile media plans and handle invoicing to ensure vendors are paid efficiently
  • Manage material delivery in a timely, efficient manner.  Ensure all necessary forms are completed and delivered in an accurate and timely fashion.
  • Generate and present agency’s strategic POVs.
  • Foster client/partner/vendor relationships.
  • Team with Local Marketing Representatives to complete Post Buy Analyses for larger buys.
  • Stay current on media trends.


Requirements

  • A Bachelor’s degree is required.
  • Superior communication skills, both verbal and written.
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)


Experience
A minimum of 3 years media buying experience in an advertising agency, media agency or corporate media buying department planning and buying traditional and non-traditional media.





Senior Events Manager
Local Media & Events
Cleveland, OH

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Description

Brandmuscle is seeking a motivated professional to join our team as a Senior Media Manager.  In this role, you will be responsible for providing clients and internal team with strategic direction on how to successfully incorporate local events and media into their local marketing plans. This position oversees a team of individuals who are responsible for negotiating and buying local media/events on behalf of our clients.      

Responsibilities include:

  • Provide thought leadership and help develop Face-to-Face marketing strategic direction to support local franchisee dealers with event opportunities to drive awareness, leads and sales.
  • Support growth in national event database and qualified bookings.
  • Support an increase in bookings, drive team to hit targets/metrics
  • Provide analysis on event trends and provide direction and suggestions on research and processes.
  • Leverage buying power via promoter partners/national vendors.
  • Cultivate event research strategy and maintain event calendar.
  • Increase event buy cost savings, added value and close rates.
  • Data analysis on event research, event effectiveness and ROI.
  • Participate/lead presentations, meetings and/or calls with client.
  • Supervise the daily functions of Local Media Coordinators; offering training, feedback and assistance when necessary.
  • Research, negotiate and execute local event buys.
  • Manage event material delivery in a timely, efficient manner.  Ensure all necessary forms are completed and delivered in an accurate and timely fashion.
  • Foster cross-functional relationships with support representatives, program managers and buying teams across client platforms
  • Maintain client/partner/vendor relationships.  Increase amount of promoter partnerships and national affiliations/associations.
  • Provide strategic recommendations on media tactics and local messaging tactics to promote events.
  • Provide insight on how social media advertising can be best utilized to complement local event plans.
  • Monitor trends and attend continuing education classes, workshops and seminars to further develop experiential marketing knowledge.


Requirements

  • A Bachelor’s degree is required.         
  • Superior communication skills, both verbal and written.        
  • Management experience required.          
  • Analytical experience preferred.      
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)


Experience

  • A minimum of 5 years of media and event experience.
  • Advertising agency/buying knowledge a plus.





Senior Manager, Local Marketing & Media
Media
Cleveland, OH

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Description

The Senior Manager, Local Marketing & Media will play a leadership role in the execution of field marketing programs for a variety of Brandmuscle clients in the local markets they serve.  The right candidate will have a passion for local marketing and a proven track record of working with local affiliates of a national brand to execute brand compliant marketing programs that increase sales in the markets they serve.

RESPONSIBILITIES

  • Develop an in-depth understanding of Brandmuscle’s technology and local marketing execution capabilities to help leverage those capabilities in pursuit of our clients’ local marketing goals.
  • Work closely with the assigned Brandmuscle client(s) to understand the client’s products, marketing strategy, local affiliates (franchisees, agents or dealers) and co-op program, to help direct the execution of field marketing programs.
  • Train, Develop and Manage a team of field marketing specialists who work directly with local affiliates to plan and execute local marketing programs.
  • Lead ongoing efforts to develop, support and enhance local marketing programs that meet the needs of the client and their local affiliates.
  • Work with Brandmuscle’s local marketing team to identify promising and cost-effective ways to support the client’s marketing goals in each market and oversee execution of those programs to help grow sales.


Requirements

  • Strong and proven success as a field marketing professional working with local franchisees or dealers.
  • Smart and creative mindset with a positive attitude & passion for both work and the environment.
  • Fast learner who is comfortable with technology markets and products.
  • Ability to lead multi-functional teams, including client service, marketing, media and operations.
  • Flexibility and ability to multi-task across various priority projects.
  • Excellent communication skills, both verbal and written.
  • Ability to travel 20% to 30% to client meetings and event 


Experience

  • B.S. in Business Administration, Marketing, or Engineering.  MBA is desirable.
  • Strong computer software skills using Microsoft Office products, including creating professional PowerPoint presentations.  





Senior Media Planner/Buyer
Media
Cleveland, OH

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Description
The Senior Media Planner/Buyer is responsible for working with BrandMuscle’s Local Marketing Specialists, Media Planner/Buyers and Team Managers to plan and purchase media space or time for clients in a variety of local media. Must have extensive understanding of various local media options and how each supports client marketing objectives.

Responsibilities include: 

  • Day-to-day management of client related media plans and programs including but not limited to: media plan preparation, media program definition and execution, and post-buy reporting and accounting
  • Applying an in-depth understanding of the client’s business, business rules, and business processes to help effectively implement strategic media programs. The Associate Manager is also directly engaged in the client’s process as they relate to the BrandMuscle media program
  • Research, negotiate and execute advertising placement in a variety of local media, including: Newspaper, Magazine, Radio, Email, Social Media, TV and Yellow Pages
  • Analyze media placement and results to identify the most cost effective mix by market.
  • Manages material deliver in a timely, efficient manner. Ensures all necessary forms are completed and delivered in an accurate and timely fashion.
  • Supervises and approves client/market plans & buys.
  • Gathers statistics and prepares media plans with directives to guide the buying process.
  • Teams with Media Leads to complete Post Buy Analyses for larger buys.
  • Gives direction to and trains junior staff on day-to-day functions.
  • Serves as roll model within the team.• Leads team in setting strategies for developing media plans.
  • Keeps up on media trends.
  • Mentoring and developing junior media planner/buyers  on industry and media planning concepts, practices and procedures


Requirements

  • A Bachelor’s degree is required.
  • Detail- and client service-oriented.
  • Self-starter, ability to work without direct supervision.
  • Superior communication skills, both verbal and written.
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook).
  • Knowledge of media research tools and systems.
  • Excellent organizational skills.


Experience
A minimum of 5 years media buying experience in an advertising agency, media agency or corporate media buying department.





Senior Sales Executive
Sales
Cleveland, OH

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Description

The Company

Brandmuscle is the premier provider of distributed local marketing technology and services in North America with offices in Chicago, Cleveland, Austin and Clifton, NJ., and employs a team of approximately 500 dedicated and talented associates. Brandmuscle delivers a proprietary suite of distributed local marketing tools that are used by some of the world’s most recognized brands to help solve today’s unique marketing challenges. Brandmuscle’s platform and services make it possible for brands to consistently execute effective local marketing programs in support of distributed users that include franchisees, distributors, dealers, agents and sales organizations of all sizes.

The Position

The Senior Sales Executive will be based in Brandmuscle’s Cleveland office and will be responsible for all Brandmuscle sales activity in their assigned territory. This position will be charged with closing new business and expanding Brandmuscle’s presence in the marketplace. The Senior Sales Executive must be able to prioritize the company’s resources to concentrate on the potential sales opportunities that will maximize revenue and earnings. The Senior Sales Executive will be tasked and measured on total direct and indirect sales activity in their territory. They will be equipped and empowered to coordinate all of Brandmuscle’s resources to achieve the maximum sales in their territory.  This position reports to the SVP, Sales & Marketing.

Additional responsibilities also include:

  • Evaluate the sales opportunities for Brandmuscle products and services in their area, and determine those with the greatest profit potential
  • The attainment of weekly and monthly activity standards as well as sales quota attainment and pipeline management
  • Build personal relationships with the targeted prospective companies in support of Brandmuscle sales growth initiatives
  • Deliver sales presentations for key individuals within the targeted accounts
  • Develop specific customer proposals that build compelling value propositions
  • Develop and maintain a comprehensive knowledge of Brandmuscle’s product suite, services and marketing initiatives
  • Analyze prospective customer needs and application and develop a relevant Specific Value Proposition
  • Engage and nurture potential clients
  • Manage long and short term sales cycles

Compensation

The successful candidate will be competitively compensated with a base salary plus sales commission.  Brandmuscle also offers a generous benefit package.​​


Requirements

The ideal candidate will be a seasoned, energetic, and versatile sales professional with a demonstrated ability to achieve sales success and execute the firm’s corporate goals and objectives. We are seeking successful sales talent with the following attributes: ·        

  • Experience in selling into the marketing organization of large corporations         
  • Expertise in developing and nurturing relationships with senior marketing executives        
  • Demonstrated track record of sales success and the ability to achieve aggressive sales quotas.         
  • Hands-on orientation and roll up your sleeves mentality that operates well in an entrepreneurial environment.         
  • Outstanding communication and presentation skills as well as strong strategic sales, negotiation and problem solving skills         
  • Proven ability to work in collaborative environment.       
  • The ability to manage multiple priorities and task and meet deadlines.        
  • Excellent written, verbal and presentation skills       
  • Strong interpersonal skills, integrity, etiquette and relationship management skills.          
  • Follow up and the attention to detail.         
  • Flexibility to adapt to different environments and personality styles.         
  • Demonstrated ability to coordinate internal company resources.
  • Financial acumen and business case ROI development


Experience
The successful candidate must have a bachelor degree in business or related disciplines, combined with a minimum of 7 to 10 years sales experience. 





Software Engineer
Product Development
Cleveland, OH

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Description
Work in teams that design, build, and deploy new applications for the Brandmuscle brand management solution. Interpret customer business requirements and develop detailed system specifications for software development. Build out the data and process components in a MS.NET/SQL Server environment. Under supervision: Analyze client's requirements, configure, deploy and support software implementation; Develop, code, test and debug new software or enhancements to existing software; Design new or changed software components; Work with technical and client service staff to understand and plan resolution to issues with installed production software; Analyze customer suggestions for software improvement or enhancement; Design and write application software according to approved specification; Design software products and software implementation, Object oriented design and implementation; Code Release management in the .NET framework.


Skills
Knowledge of MS.Net Framework, .Net/C#, VB Script, MS SQL Server 2005, & Stored Procedures; Web Services, XML, Service Oriented Architectures, Design Patterns and Refactoring.


Requirements
Special Requirements: Knowledge of MS.Net Framework, .Net/C#, VB Script, MS SQL Server 2005, & Stored Procedures; Web Services, XML, Service Oriented Architectures, Design Patterns and Refactoring.   Master’s degree in Computer Science, Information Technology, Engineering or related.  


Experience
Master’s degree in Computer Science, Information Technology, Engineering or related.  





Software Engineer, Application Support
IT
Cleveland, OH

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Description

Software Engineer, Application Support  (SEASs) work in small teams that design, build, and deploy new applications for the Brandmuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer.

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Training client community on new/existing product features, provide and maintain style guides to control uniformity across clients.
  • Support operations requests for custom reporting and data analysis.
  • Responsible for triaging issues in product deployments.
  • Liaise with technical and technical staffs to solve business problems with current/existing product features.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Change management in the .NET framework
  • Experience with .NET Deployment strategies


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation  

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication  

Business skill set:
Ability to plan and manage your own work to meet deadlines
Eager to work on multiple teams and projects at the same time
Adaptable to multi-cultural communication and collaboration
Able to learn and apply new techniques just-in-time


Experience
2+ years relevant software engineering experience





SQL Server Database Developer/ Report Writer
IT
Cleveland, OH

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Description
SQL Database Developer creates and maintains stored procedures, database maintenance scripting, and Reporting Services reports for a variety of applications.  


Requirements
A Bachelor's degree in Software Engineering, Computer Science or Electrical Engineering plus 3-5 years of experience in:

  • SQL Server (2005, 2008R2, or 2012)
  • T-SQL
  • Stored Procedures/Views/Triggers (creation, tuning, and maintenance)
  • RDBMS Queries and SQL

Technical Skillset:

  • Ability to create and maintain database tables, stored procedures and maintenance scripts
  • Knowledge of SSRS or a similar reporting toolset is a plus
  • Knowledge of MS CRM is a plus
  • Familiarity with RUP process or similar SDLC process and tools
  • Proven familiarity with Design Patterns and refactoring
  • Familiarity with UML and system documentation
  • Ability to translate customer specific requests into re-deployable system functions
  • Develop, present, and defend use cases for new product development
  • Diagnose, plan, and implement fixes to software bugs or design flaws
  • Analyze and plan data integration processes for application-to-application communication

Business Skillset:

  • Ability to plan and manage your own work to meet deadlines
  • Eager to work on multiple teams and projects at the same time
  • Adaptable to multi-cultural communication and collaboration
  • Able to learn and apply new techniques just-in-time


Experience

  • SQL Server CLR development
  • Exposure to C#/.Net/ASP.Net
  • SSIS
  • OLAP and/or Pivot Tables a plus
  • Reporting Services reporting a plus
  • Other Enterprise-Level reporting tools 





Support Representative
Client Service
Cleveland, OH

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Description

The Support Representative (SR) identifies and handles client inquires in a help desk environment.  The SR answers all help desk calls and supports Client Services with all aspects of help desk operations. 

This position involves extensive contact with clients, with a focus on client satisfaction. Under direct supervision, the SR responds to and diagnoses problems through discussion with users and assists the Support Services Lead with project workloads.  Major focus of the SR includes: 

  • Answering help desk calls for all clients on multiple web based applications.
  • Responding to and processing help desk e-mails.
  • Resolving basic problems while referring more complex problems to Support Representative II, Support Services Lead or Client Service Account Executive.
  • Helping new users through the post-training learning and acclimation process.
  • Trafficking one-off advertising requests according to client specifications
  • Processing data changes requested by the client. 
  • Retrieving and sending files to clients as needed.
  • Maintaining help desk tickets, tracking information completely and accurately.
  • Interacting with client services teams on a daily basis to ensure client satisfaction.
  • Providing assistance on user guides, tutorials, and quick tips to benefit the client. 
  • Providing support and assistance on special assignments.
  • Providing monthly departmental reporting
The SR must be flexible and able to accommodate a variety of priorities.


Requirements

  • College degree preferred; some college or equivalent experience required.
  • Must have excellent phone skills, with the ability to work in a fast-paced help desk environment.
  • Strong organization and communication skills a must.
  • Must be thoroughly computer literate and be able to learn new software products quickly.
  • Availability to be on call for after-hours/weekend/holiday support as assigned.


Experience
One year of customer service, call center or help desk experience is preferred





Web and Mobile Software Engineer
Software Development
Cleveland, OH

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Description

Web and Mobile Software Engineers (WMSEs) work in small teams to design, build, and deploy new web and mobile applications, modules, content and features to meet the needs of users on the Brandmuscle brand management solution.  WMSEs use a creative mindset to interpret customer business requirements to design the best possible solution. Components may be integrated into the base product, used to enhance operational process, or deployed as custom solutions to clients’ needs. WMSEs will follow a regimented SDLC, including documentation, design, unit testing, and QA testing in order to ensure the highest quality product reaching the customer. WMSEs primarily develop front end / user facing portions of the Brandmuscle brand management solution, and in this capacity will assist others in good design principles.

Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  

Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.

  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possesses full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Assists with content structuring and format to meet HTML, HTML5 and other needs within the target applications
  • Mentors junior staff on technology and business process.


Skills

Technical Skill Pluses:

SQL, C#, version control system, SOAP, REST, XML, Object Oriented Design, Design PatternsGraphic Design skills

Business Skill Pluses:

Knowledge or experience in marketing and/or advertising


Requirements

Technical skill requirements:

  • Advanced/Expert knowledge in JavaScript, HTML5, CSS3, and jQuery
  • Mobile development - responsive design and/or mobile application development
  • Front-end development experience – Experience developing user friendly and rich UI and UX

Business skill requirements: 

  • Ability to plan, estimate, schedule, and manage your own work to meet deadlines.
  • Eager to work on multiple teams and projects at the same time.
  • Adaptable to multi-cultural communication and collaboration.
  • Able to learn and apply new techniques just-in-time.
  • Strong communication skills both to a technical developer audience and to a non-technical client audience.

Analytical skill requirements: 

  • Ability to translate customer specific requests into re-deployable system functions 
  • Develop, present, and defend use cases for new product development 
  • Diagnose, plan, and implement fixes to software bugs or design flaws 


Experience
2+ years relevant development experience




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