Brandmuscle careers


Brandmuscle is reinventing local marketing in a way that none of our competitors can. We’ve combined the three leaders in the distributed local marketing space to create comprehensive local marketing solutions that are only going to become more powerful and more profitable over time. People who work for us are real can-do self-starters who love to help our clients get exactly what they need. Brandmuscle offers a competitive salary, along with personal development opportunities and excellent benefits. Brandmuscle is an equal opportunity employer.

Browse the latest Brandmuscle job listings below. If you’re interested in a career at our brand marketing company, simply click one of the Apply Now buttons. We look forward to hearing from you.



EVP Client Services and Business Operations
General Administration
Austin, TX

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Description

Reporting to the CEO, the Executive Vice President, Client Service and Operations provides leadership and direction to the Austin division of Brandmuscle. The EVP actively participates as a member of the larger corporate Executive Committee in the development and execution of corporate strategic goals and objectives, in accordance with Company Mission, Vision and Values.

Essential Duties and Responsibilities:      

  • Strategic and analytical thinker, with the ability to look into the details and interpret the impact of key business drivers in a technology and marketing services environment      
  • Comfort and flexibility to move between operational and strategic activities       
  • Can maintain a holistic perspective, ‘big picture’, rather than only positional or functional viewpoints        
  • Provides leadership to department directors and managers, develops budget and cost controls, and oversees the general operations for the Austin office      
  • Ensures that process and performance standards are in place to meet client service level agreements and audit quality requirements     
  • Works closely with Human Resources to recruit, train, develop and retain staff with company objectives in mind.       
  • Ensures that the division meets overall growth, sales, and profitability objectives by collaborating with department leaders on business planning and streamlining of processes, creating efficiencies and synergies between the groups.


Requirements

  • Bachelor’s degree required, MBA preferred    
  • Exceptional communicator with highly developed motivational skills       
  • Strong financial acumen     
  • Must be forward-thinking with ability to develop and analyze potential scenarios, identify gaps, and make recommendations    
  • Understanding of advertising, advertising co-op, and corporate provided ad and incentive funds preferred    
  • Good organizational and problem solving skills       
  • Strong written and verbal communication skills      
  • Ability to professionally represent the company to outside customer and suppliers         
  • Handles sensitive and confidential information with a high level of discretion; must adhere to a strict code of conduct and ethics.      
  • Strong negotiation skills


Experience

  • Successful track record in setting priorities, shaping processes, guiding investment in people and systems, and developing an infrastructure that creates a stronger and more efficient organization       
  • 10+ years related leadership and operations management experience and/or training; or equivalent combination of education and experience.        
  • Demonstrated hands-on approach and success in working in a team-based environment.





Business Analyst
Business Analyst
Austin, TX

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Description

The Business Analyst position is responsible for gathering and interpreting business requirements from internal and external customers, collaborating with IT team to identify technical approach and then creating design documents and specifications to meet business requirements.     

Under general direction, responsibilities include:        

  • Creating and maintaining product implementation documentation.      
  • Gain a high level understanding of the business needs that the software seeks to fulfill        
  • Translate high-level business requirements and task analysis into specific software specifications by working with the client, operations and technical staff in the development of business and system requirements     
  • Elicit requirements using interviews, document analysis and workflow/process analysis      
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs        
  • Designing solutions that satisfy client needs while adhering to product architecture and strategy.       
  • Prepare accurate and detailed requirement specifications documents        
  • Creating user interface concepts and mockups to support written requirements.        
  • Researching and incorporating UI/UX design standards.         
  • Establishing and enforcing consistent product design guidelines.       
  • Communicate the software requirements and designs to multiple internal teams and provide support during the construction phase ·        
  • Work with IT staff and internal users  to test IT jobs according to testing plans, provide feedback on test results and monitor open issues
  • Ensuring the solution delivered by engineering teams is consistent with the supplied requirements.        
  • Recommend areas for business process and product improvements
  • Provide project management assistance, identify risks or changes to project scope and deliverables  and effectively communicate to  project owner 


Requirements

  • Bachelor’s degree or equivalent      
  • 1+ years  of experience in conducting a detailed analysis of a business process and creating software requirements documentation for the business process      
  • Working knowledge of database query tools and spreadsheets       
  • Experience with tools like Microsoft Office, Visio and PowerPoint       
  • Strong communication skills, written and oral, and the ability to work well with all level of users and IT staff       
  • Ability to handle multiple projects simultaneously       
  • Actively encourage and engage in collaboration       
  • Have a sense of ownership, urgency & initiative      
  • Overtime as required


Experience

  • Previous documentation-related role in a technical environment       
  • Proven proficiency with computers and software applications        
  • Roles requiring basic understanding of: C#, SQL, .Net, HTML, CSS       
  • Workflow design, process execution, and testing protocols
  • Project management experience preferred





Customer Service Specialist
Client Service
Austin, TX

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Description

The Customer Service Specialist handles client inquires in a help desk environment.  The CSS answers all help desk calls and supports the Client Service Team with help desk operations. This position involves extensive contact with client participants and a focus on superior client satisfaction.  Under direct supervision, the CSS responds to and diagnoses problems through discussion with end users and accessing Brandmuscle software.

The CSS’s responsibilities include:       

  • Answer help desk calls or emails for participants and client field representatives on web based applications, marketing programs, or claim processing questions       
  • Resolving end user problems        
  • Maintain professional/positive attitude while handling difficult customer calls  
  • Update call, email and other service level tracking systems      
  • Monitor and track customer issues to ensure accurate resolution      
  • Apply knowledge of clients’ marketing programs and branding guidelines     
  • Apply knowledge of state laws and regulations pertaining to advertising disclaimers as trained    
  • Perform research requests including gathering data      
  • Work on assignments where judgment and initiative are required in resolving problems and making recommendations       
  • Quality check own work including review of pre-approvals and claims processed by audit pool         
  • Review duplicate claim listing and research/handle duplicate claims      
  • Review re-submitted claims, forward to audit pool as needed         
  • Process data changes requested by the client to register new users or set up/update program participants and sales representatives       
  • Processing files from clients and creating output files as needed       
  • For low volume accounts, this position may audit pre-approvals and claims      
  • For low volume accounts, this position may log manually submitted claims into the system (correspond)     
  • Client specific activities including ad template coordination, compliance monitoring, special program support and approving agent profiles
  • Overtime as required


Requirements

  • Exemplary written and verbal communication skills        
  • Excellent customer service and interpersonal skills required         
  • Ability to multi-task and handle large volumes of work in a short period of time        
  • Flexibility to accommodate a variety of priorities       
  • MS Office (Excel, Word, PowerPoint) Access a plus        
  • Must be thoroughly computer /Internet literate and able to learn new software quickly
  • Ability to manage relationships in a fast paced environment


Experience
1+ years experience in call center environment or 2 yrs. college a plus





Software Engineer
IT
Austin, TX

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Description

Microsoft Web-based Software Engineer  

  • Analyzes requirements from clients
  • Configures, deploys and supports software implementations.
  • Develops, codes, tests and debugs new software or enhancements to existing software.
  • Collaborates with team members in designing new or changing software components
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software
  • Analyzes customer suggestions for software improvement or enhancement
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions
  • Designs software products and plans software implementation
  • Mentors junior staff on technology and business process
  • Object oriented design and implementation
  • Code Release management in the .NET framework
  • Experience with .NET Deployment strategies 


Skills

Business skill set:  

  • Ability to plan and manage your own work to meet deadlines
  • Eager to work on multiple teams and projects at the same time
  • Able to learn and apply new techniques 


Requirements

Technical skill set:

  • Microsoft .Net Framework, C#, HTML, JavaScript
  • Microsoft SQL Server 2012 (SQL, T-SQL, Stored Procedures)
  • Knowledge of Web Services, XML, and Service-Oriented Architectures
  • Proven familiarity with Design Patterns and refactoring
  • Experience with JQuery, Oracle, DotNetNuke, SSIS, and SSRS are a plus

Analytical skill set:

  • Ability to translate customer specific requests into re-deployable system functions
  • Develop and present use cases for new product development
  • Diagnose, plan, and implement fixes to software bugs or design flaws
  • Analyze and plan data integration processes. SSO experience is a plus. 


Experience
2+ years relevant software engineering experience 





Account Manager
Supplier
Chicago, IL

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Description

The Account Manager is responsible for managing the client and Brandmuscle process.  In addition, the AM plays a key role in engaging and monitoring Brandmuscle resources and effectively utilizes the appropriate staff to complete activities and projects that support the customer requirements for success.  The AM works tactically but thinks strategically.           

  • Plans and initiates projects through internal processes         
  • Coordinates efforts with IT and other departments         
  • Primary client contact accountable for successfully delivering assigned projects      
  • Maintains accurate records of client contact and client direction        
  • Assists in the promotional planning process and manages daily execution of approved promotional plans         
  • Understands products and client use case, able to support client with new or better ways to achieve client goals and objectives          
  • Works with Finance and customer to manage monthly billing         
  • Responsible for financial growth and development of  user base         
  • Builds and develops professional relationships with clients, brand managers and marketing managers        
  • Conducts training sessions          
  • Promotes and educates clients and site users of company’s services, programs and marketing tools         
  • Oversees account and order workflow; runs weekly reports to ensure orders are produced and shipped within SLA, and that orders are invoiced and processed for monthly backlog reporting        
  • Manages monthly and annual billing fees for services         
  • Works closely with clients to understand marketing plans, upcoming campaigns and product launches; coordinates email blasts to announce marketing plans to site users         
  • Administers and promotes campaign manager and consolidator programs; works with IT and estimator teams to close and process the programs quickly and efficiently     
  • Serves as a resource to clients to make program suggestions, knowledgeable in print solution medias and Brandmuscle’s marketing tools 
  • Ensures sites are being continuously updated with new content, announcements and marketing program information in line with client marketing objectives
  • Works with Associate Account Managers, Designers, Estimators and Accounting teams to ensure smooth workflow      
  • Assists in generating sales and increasing revenue through order submissions, obtaining new users and promoting products and services     
  • Engages with and manages client contracts, policies and procedures as they relate to work   
  • Develops internal support from AAM’s assigned to the client 


Requirements

  • Bachelor’s degree in Marketing, Communications, or related field
  • Print production experience useful         
  • Organization and Versatility. Multi-tasking is the standard operating procedure; handling multiple jobs, data input, taking direction and managing schedules are an everyday reality         
  • Proficiency with Word, Excel and PowerPoint        
  • Exceptional communication and problem solving skills          
  • Strong sense of customer service and urgency related to client requests         
  • A track record of exceeding performance expectations and thriving in a collaborative, early stage environment with minimal direction          
  • A highly driven and passionate individual, with a “can do" attitude and a strong desire to grow        
  • High energy and infectious enthusiasm, with a positive outlook and willingness to “roll up the sleeves" to get the job done         
  • Analytic skills, an inquisitive mind and an acute attention to detail      
  • Works well with others, yet takes personal responsibility and accountability for their own work         
  • Strong attention to detail       
  • Effective communication skills are crucial


Experience

  • 1+ years of Project Management experience 
  • Familiarity with graphic arts and point of sale marketing is a plus (but not required)





Graphic Designer
Distributor
Chicago, IL

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Description

The Graphic Designer serves as design support for the distributor client team.  Produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.     

  • Understands and adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary
  • Follows up with questions and requests from field in a timely manner  
  • Produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines
  • Manages multiple projects of varying complexities simultaneously ensuring all client directions are followed.  
  • Manages individual design queue – Expected to design between 10 to 15 standard jobs in a day
  • Accountable for quality of work and timeliness of delivery across all creative projects
  • Collaborates with on-site team to ensure design is consistent with client expectations and overall project goals
  • Designs at a high quality level for all clients   
  • Educates clients on new and emerging design trends and keep them thinking in a forward fashion
  • Maintains Brandmuscle’s standard of quality and customer service


Requirements

  • Degree in Graphic Design, Visual Design, Fine Arts, or related field   
  • Strong visual communicator with a sharp sense of design   
  • Excellent communication skills (both written and verbal)  
  • Ability to follow strict brand and industry guidelines 
  • Works independently with careful attention to detail
  • Ability to handle multiple projects with changing priorities   
  • Passion for design and eagerness to collaborate with other creative people   
  • Ability to master all aspects of the design, approval and production process   
  • Self-motivated, organized and accountable   
  • Resourceful problem solver   
  • Thrives under pressure with the ability to meet quick deadlines  
  • Strong design portfolio 
  • Confident understanding of the print industry and production process  
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop


Experience
Customer service experience is a plus





Graphic Designer
Design
Chicago, IL

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Description

Brandmuscle is a marketing services company with an internal design department. We are currently seeking a graphic designer to join our design team. We are looking for an innovative thinker with the ability to manage a high volume of individual projects under challenging time constraints. Our ideal candidate is tech-savvy and efficient with great attention to detail and the ability to solve problems quickly and creatively.  

Responsibilities:      

  • Understands and adheres to brand guidelines and act as “brand advocate” when necessary
  • Follows up with questions and requests from clients in a timely manner
  • Produces a variety of point of sale material using approved brand templates as well as original concepts following brand guidelines
  • Manages multiple projects of varying complexities simultaneously ensuring all client directions are followed.
  • Manages individual design queue – Expected to design between 8 to 10 standard jobs in a day
  • Accountable for quality of work and timeliness of delivery across all creative projects
  • Collaborates with on-site team to ensure design is consistent with client expectations and overall project goals
  • Designs at a high quality level for all clients
  • Educates clients on new and emerging design trends and keep them thinking in a forward fashion
  • Maintains Brandmuscle’s standard of quality and customer service


Requirements

  • Expert Knowledge of Adobe Creative Suite – Illustrator, InDesign, Photoshop       
  • Confident understanding of the print industry and production process        
  • Strong typography, information hierarchy and layout skills reflected in portfolio of work      
  • Ability to handle multiple responsibilities, establish priorities and consistently meet required deadlines       
  • Ability to follow strict brand and visual guidelines        
  • Excellent written and verbal communication skills         
  • Ability to work independently with careful attention to detail and organization         
  • Resourceful problem solver      
  • Ability to thrive under pressure in a fast-paced environment, balancing tight deadlines with great design and brand consistency


Experience

  • Bachelors degree in Graphic Design, Visual Design, Fine Arts, or related field       
  • Experience with Alcohol Beverage or CPG brands is preferred 





Graphic Specialist
Graphic Operations
Chicago, IL

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Description

The Graphic Operations team is responsible for the review and production of creative materials for use within our web-based proprietary template versioning software. There is no traditional creative development and design involved, however candidates should be well versed in working with traditional design applications and file preparation.  

Under direct supervision, responsibilities of the Graphic Specialist include:

  • Preflighting creative materials; including verification of color space, resolution, bleeds, fonts, mechanical specifications, etc.     
  • Preparing and adjusting files for web and print         
  • Accurate conversion of provided design files from one software to another      
  • Troubleshooting design and template files      
  • Ability to plan, manage, and track assigned projects        
  • Communication with Account Managers, Designers, and Pre-Press Team


Requirements

  • Advanced understanding of the Adobe Creative Suite, with focus on InDesign        
  • Printing and pre-press knowledge (Ability to prepare client files for printing)        
  • Computer savvy - developed understanding of computers and program navigation       
  • Excellent troubleshooting skills with hardware and software         
  • Excellent problem solving abilities - Able to recognize and correct potential production problems contained within design files        
  • Ability to work efficiently and effectively in a fast-paced environment        
  • Ability to work on multiple projects in a deadline driven environment       
  • Excellent communication skills, both verbal and written       
  • Understanding of basic foundations of programming languages         
  • Experience using XMPie software is a plus        
  • Ability to work on both Mac and PC platforms        
  • Knowledge of Variable Data Printing and file setup is preferred


Experience

  • BA or BFA in Graphic Arts or related field       
  • Experience building websites or designing for web      
  • Any print or web production-related experience        
  • Any type of programming skill  (HTML, SQL, JavaScript, etc.) helpful, but not necessary





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Austin, TX

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.         

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed       
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.        
  • Accountable for quality of work and timeliness of delivery across all creative projects        
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application    
  • Understands all aspects of design, approval & production process         
  • Troubleshoots customer issues over the phone, email, and in person       
  • Maintains company standard of quality and customer service    
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs       
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate” when necessary          
  • Follows up with questions and requests from Chicago design and support teams in a timely manner     
  • Receives and inspects inventory, and distributes finished material        
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred         
  • Strong visual communicator with a sharp sense of design           
  • Excellent written and verbal communication skills         
  • Ability to follow strict brand and industry guidelines       
  • Ability to work independently as well as collaboratively with careful attention to detail        
  • Ability to handle multiple projects with changing priorities        
  • Strong sense of customer service         
  • Self-motivated, organized, and accountable         
  • Resourceful problem solver       
  • Thrives under pressure with the ability to meet quick deadlines       
  • Understanding of the print industry and production process     
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop    
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point


Experience
*Please include a copy of your resume as well as a copy or link to your portfolio





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Cicero, IL

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.            

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed         
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.       
  • Accountable for quality of work and timeliness of delivery across all creative projects          
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application          
  • Understands all aspects of design, approval & production process         
  • Troubleshoots customer issues over the phone, email, and in person         
  • Maintains company standard of quality and customer service       
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs        
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate” when necessary          
  • Follows up with questions and requests from Chicago design and support teams in a timely manner          
  • Receives and inspects inventory, and distributes finished material       
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred        
  • Strong visual communicator with a sharp sense of design        
  • Excellent written and verbal communication skills       
  • Ability to follow strict brand and industry guidelines        
  • Ability to work independently as well as collaboratively with careful attention to detail      
  • Ability to handle multiple projects with changing priorities         
  • Strong sense of customer service        
  • Self-motivated, organized, and accountable         
  • Resourceful problem solver        
  • Thrives under pressure with the ability to meet quick deadlines    
  • Understanding of the print industry and production process         
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point


Experience

  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop 





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Coxsackie, NY

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.        

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed       
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.         
  • Accountable for quality of work and timeliness of delivery across all creative projects        
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application      
  • Understands all aspects of design, approval & production process          
  • Troubleshoots customer issues over the phone, email, and in person           
  • Maintains company standard of quality and customer service       
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs          
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate” when necessary         
  • Follows up with questions and requests from Chicago design and support teams in a timely manner        
  • Receives and inspects inventory, and distributes finished material        
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred     
  • Strong visual communicator with a sharp sense of design        
  • Excellent written and verbal communication skills         
  • Ability to follow strict brand and industry guidelines       
  • Ability to work independently as well as collaboratively with careful attention to detail        
  • Ability to handle multiple projects with changing priorities         
  • Strong sense of customer service     
  • Self-motivated, organized, and accountable      
  • Resourceful problem solver       
  • Thrives under pressure with the ability to meet quick deadlines      
  • Understanding of the print industry and production process     
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop      
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point


Experience
Please include a copy of your resume as well as a copy or link to your portfolio





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Middle River, MD

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.        

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed       
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.         
  • Accountable for quality of work and timeliness of delivery across all creative projects        
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application      
  • Understands all aspects of design, approval & production process          
  • Troubleshoots customer issues over the phone, email, and in person           
  • Maintains company standard of quality and customer service       
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs          
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate” when necessary         
  • Follows up with questions and requests from Chicago design and support teams in a timely manner        
  • Receives and inspects inventory, and distributes finished material        
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred     
  • Strong visual communicator with a sharp sense of design        
  • Excellent written and verbal communication skills         
  • Ability to follow strict brand and industry guidelines       
  • Ability to work independently as well as collaboratively with careful attention to detail        
  • Ability to handle multiple projects with changing priorities         
  • Strong sense of customer service     
  • Self-motivated, organized, and accountable      
  • Resourceful problem solver       
  • Thrives under pressure with the ability to meet quick deadlines      
  • Understanding of the print industry and production process     
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop      
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point


Experience
Please include a copy of your resume as well as a copy or link to your portfolio





Senior Graphic Designer
Supplier
Chicago, IL

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Description

Brandmuscle is a marketing services company with an internal design department. We are currently seeking an experienced graphic designer to work in the alcohol beverage division of our supplier client design team. We are looking for an innovative thinker with the ability to manage a high volume of individual projects under challenging time constraints. Our ideal candidate is tech-savvy and efficient with great attention to detail and the ability to solve problems quickly and creatively.  

Responsibilities:         

  • Serve as the primary designer for a major alcohol beverage supplier client        
  • Work closely with the VP of sales and Account Manager to conceptualize, design and execute promotional programs and marketing materials, both print and digital       
  • Understand business objectives and become a master of identifying client expectations and needs        
  • Independently manage, document, and prioritize workload to meet deadlines         
  • Communicate and coordinate with clients, account managers and vendors       
  • Mentor and oversee designers working in design support roles       
  • Assist other designers on the supplier team as necessary          
  • Maintain a high standard of design quality, customer service, and professionalism


Requirements

  • Expert Knowledge of Adobe Creative Suite – Illustrator, InDesign, Photoshop       
  • Confident understanding of the print industry and production process        
  • Strong typography, understanding of color, hierarchy and layout reflected in portfolio of work     
  • Ability to handle multiple responsibilities, establish priorities and consistently meet required deadlines         
  • Ability to follow strict brand and visual guidelines       
  • Excellent written and verbal communication skills        
  • Ability to work independently and collaboratively with careful attention to detail        
  • Resourceful problem solver        
  • Ability to thrive under pressure in a fast-paced environment, balancing tight deadlines with great design and brand consistency


Experience

  • Bachelors degree in Graphic Design, Visual Design, Fine Arts, or related field         
  • 3-5 years of relevant professional design experience
  • Prior experience with alcohol beverage clients and/or retail marketing is preferred 





Client Development Director
Client Development
Cleveland, OH

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Description

Responsible for the overall management of assigned client accounts, for supporting and developing the strategic definitions for the brand’s local marketing efforts, ensuring that Brandmuscle’s technology and service offering support the client’s local marketing and overall business strategy, and will help grow the client’s relationship with Brandmuscle. The CDD is  responsible for the effective and efficient operation of all account service functions for their staff. He/she is the primary resource clients look to as Brandmuscle’s representative on a strategic and policy level. The CDD will proactively engage clients in discussion regarding their local marketing goals to provide insights and perspectives and will serve as a subject matter expert in local marketing and Brandmuscle’s entire product and service offering to ensure that Brandmuscle is doing everything possible to achieve those goals. He/she serves as a role model for their team by helping staff members grow, assuring a vibrant, cohesive staff.         

  • Fosters strong client relationships and seeks ways to develop the clients’ local marketing initiatives by providing critical insights that build strong, solid, strategic and tactical recommendations leveraging Brandmuscle’s solution.        
  • Manages, grows, and develops the accounts assigned to his/her group and maintains high level of performance of their teams.    
    • Keeps on top of industry news, trends, best practices, and critical information related to their marketplaces which may include attending client presentations or training and applies appropriate perspective to assigned accounts   
    • Identifies brand, industry and market challenges, and provides client guidance on how to better understand (i.e., market research recommendations) and address these challenges   
    • Proactively identifies new opportunities in digital marketing tactics and works collaboratively with the Brandmuscle digital and technical teams to secure new business opportunities         
  • Demonstrates a deep knowledge of Brandmuscle’s entire product and service offering and, when appropriate, shares examples and case studies that will help support the client’s objectives and grow Brandmuscle’s relationship with the client.         
  • Helps manage Brandmuscle’s internal resources to ensure that client relationships grow profitably over time.        
  • Leads initiatives to increase Brandmuscle product knowledge between Cleveland, Chicago and Austin.    
    • Proactively cross-trains on product offerings to become a subject matter expert in each area (Co-op, Digital, Media, Social, Print Production, etc.)      
  • Provides strategic leadership and  guidance to the Operations team and collaborating with the team to ensure adherence to overall goals and deliverables        
  • Oversees cross-vendor relationships between Brandmuscle and all other external/internal supporting agencies or vendors       
  • Escalates any client-related issues to senior management and keeps them informed of the status of problems, significant plans, and meetings, as well as client organizational changes      
  • Provides oversight on development of annual SOWs to ensure jobs are aligned with client’s financial expectations       
  • Leads the preparation and presentation of annual strategic, tactical plans and significant interim programs, and quarterly plans to the client.
  • Increase team collaboration through ongoing idea-sharing and brainstorming sessions       
  • Participates in new business endeavors and helps identify new business opportunities in and outside their client base        
  • Manages new client implementations closely with Sales, Operations and Graphic Operations.        
  • Conducts and administers client billing each month in collaboration with Operations team       
  • Oversees all aspects of employee lifecycle of Client Development Managers and Account Executives assigned to their accounts including the onboarding, training and development, and administering reviews to their team


Requirements

  • Demonstrated track record as a senior leader who grasps marketing and technology opportunities       
  • Ability to provide well-focused tactical plans that result in measurable success and better-than-market performance        
  • Bachelor’s degree       
  • Digital experience a plus        
  • Some travel required.         
  • Advertising industry knowledge, commitment to client service.        
  • Must be thoroughly computer literate and able to learn new software and applications quickly.


Experience
8 to 12 years of ad agency account service or client side advertising management experience, and a complete knowledge of advertising and print production processes are essential.  





Client Development Senior Manager
Client Service
Cleveland, OH

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Description

Responsible for the overall management of assigned client accounts, for supporting and developing the strategic definitions for the brand’s local marketing efforts, ensuring that Brandmuscle’s technology and service offering support the client’s local marketing and overall business strategy, and will help grow the client’s relationship with Brandmuscle. The Client Development Senior Manager is responsible for the effective and efficient operation of all account service functions for their staff. He/she is the primary resource clients look to as Brandmuscle’s representative on a strategic and policy level. The Client Development Senior Manager will proactively engage clients in discussion regarding their local marketing goals to provide insights and perspectives and will serve as a subject matter expert in local marketing and Brandmuscle’s entire product and service offering to ensure that Brandmuscle is doing everything possible to achieve those goals. He/she serves as a role model for their team by helping staff members grow, assuring a vibrant, cohesive staff.  

  • Fosters strong client relationships and seeks ways to develop the clients’ local marketing initiatives by providing critical insights that build strong, solid, strategic and tactical recommendations leveraging Brandmuscle’s solution.
  • Manages, grows, and develops the accounts assigned to his/her group and maintains high level of performance of their teams.
    • Keeps on top of industry news, trends, best practices, and critical information related to their marketplaces which may include attending client presentations or training and applies appropriate perspective to assigned accounts
    • Identifies brand, industry and market challenges, and provides client guidance on how to better understand (i.e., market research recommendations) and address these challenges
    • Proactively identifies new opportunities in digital marketing tactics and works collaboratively with the Brandmuscle digital and technical teams to secure new business opportunities
  • Demonstrates a deep knowledge of Brandmuscle’s entire product and service offering and, when appropriate, shares examples and case studies that will help support the client’s objectives and grow Brandmuscle’s relationship with the client.
  • Helps manage Brandmuscle’s internal resources to ensure that client relationships grow profitably over time.
  • Leads initiatives to increase Brandmuscle product knowledge between Cleveland, Chicago and Austin.
    • Proactively cross-trains on product offerings to become a subject matter expert in each area (Co-op, Digital, Media, Social, Print Production, etc.)
  • Provides strategic leadership and  guidance to the Operations team and collaborating with the team to ensure adherence to overall goals and deliverables
  • Oversees cross-vendor relationships between Brandmuscle and all other external/internal supporting agencies or vendors
  • Escalates any client-related issues to senior management and keeps them informed of the status of problems, significant plans, and meetings, as well as client organizational changes
  • Provides oversight on development of annual SOWs to ensure jobs are aligned with client’s financial expectations
  • Leads the preparation and presentation of annual strategic, tactical plans and significant interim programs, and quarterly plans to the client.
  • Increase team collaboration through ongoing idea-sharing and brainstorming sessions
  • Participates in new business endeavors and helps identify new business opportunities in and outside their client base
  • Manages new client implementations closely with Sales, Operations and Graphic Operations.
  • Conducts and administers client billing each month in collaboration with Operations team
  • Oversees all aspects of employee lifecycle of Client Development Managers and Account Executives assigned to their accounts including the onboarding, training and development, and administering reviews to their team


Requirements

  • Demonstrated track record as a senior leader who grasps marketing and technology opportunities
  • Ability to provide well-focused tactical plans that result in measurable success and better-than-market performance       
  • Bachelor’s degree      
  • Digital experience a plus      
  • Some travel required.        
  • Advertising industry knowledge, commitment to client service.      
  • Must be thoroughly computer literate and able to learn new software and applications quickly.


Experience
Five to seven years of ad agency account service or client side advertising management experience, and a complete knowledge of advertising and print production processes are highly desired.  





Data Engineer
Operations
Cleveland, OH

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Description

The Data Engineer (DE) uses business and technical knowledge to participate in the development of strategic reporting dash boarding and visualization of data solutions to support various business operations.  We are looking for candidates with data analysis experience in a complex organization with knowledge of BI Tools like Tableau and an understanding of SQL.    

The Data Engineer will work to create comprehensive metrics on some of our highest-profile client initiatives such as the visualization of operational trends and ongoing efficiency reporting through the merging of data sources. The DE will be a key member of a team responsible for a critical reporting environment. The DE will also provide expertise in the development, usability and presentation of data.  

This position is ideal for an ambitious self-starter with an established background in data analysis and a strong sense of intellectual curiosity. The main objective for this role is to help design, develop, implement and maintain a comprehensive suite of business intelligence tools to integrate with key products for both internal and external reporting.

Responsibilities include:     

  • Report Writing, embedded in client facing product        
  • Maintain and enhance end-user data tables and reporting tools      
  • Produce management reports by client to monitor both client metrics and the company’s sales and operational performance      
  • Move quickly to identify trends and provide insight on complex client issues    
  • Develop strong hypotheses, independently solve problems, and create new business processes to address critical issues     
  • Build actionable dashboards and timely reports (from the ground up) combining data from internal databases      
  • Communicate cross-­functionally about insights, trends, and core KPIs        
  • Develop subject matter expertise and business understanding of complex and varying data sources         
  • Conduct moderately complex data analyses and identify sources and relationships of corporate data; make recommendations/decisions regarding analyses (e.g., building visualizations or improving data marts)       
  • Work directly with Client Service and IT Development Teams (ETS) to implement recommendations and work through data and data sources to support reporting needs        
  • Utilize BI Software and SQL to create or assist others in building visual dashboards and reporting solutions that provide meaningful insight to operational results and financial trends        
  • Translate requests and needs into a project plan and requirements which ensures successful project completion         
  • Depict complex ideas, issues and data designs to varied audiences; understands project objectives, scope and direction across project teams
  • Make presentations regarding reporting direction and recommendations to senior managers       
  • Serve as subject matter expert for internal clients performing analyses and creating visual reporting       
  • Conduct periodic ad hoc analyses for senior management        
  • Work with Manager and Project Leads on problem resolution and escalation to ensure that customers receive timely data        
  • Support exploratory data analyses and predictive modeling to improve efficiencies and better understand risks


Requirements

Bachelor’s or Associates Degree in a quantitative field

Desired Skill Set:     

  • Excellent oral and written, follow through and organizational skills      
  • Detail oriented, particularly with data quality        
  • Ability to manage time and prioritize projects and duties, delivering commitments on time        
  • Strong knowledge and proficiency with SQL and Microsoft Excel         
  • Strong problem analysis/problem solving and decision-making skills      
  • Ability to work independently and as a member of a team       
  • Desire to continuously learn      
  • Comfortable working with large data sets        
  • Advanced Excel and SQL skills       
  • Creative and analytical thinker with strong problem ­solving skills 
  • General knowledge of IT concepts, strategies and methodologies
  • General knowledge of diverse technologies and new and current architectures.     
  • Comfortable working in a fast-­paced, challenging environment where decisions you make will have a large process impact        
  • Interested in solving challenges by leveraging technology solutions and other creative outlets        
  • Operational background in Marketing and Advertising is a plus 


Experience

  • 3+ years experience in an analytical role        
  • Two years related work experience producing data-driven reports       
  • SQL Server (2008R2, 2012, or 2014)       
  • T-SQL     
  • Stored Procedures/Views/Triggers (creation, tuning, and maintenance)        
  • RDBMS Queries and SQL

Preferred, but not required skills (will train) include:             

  • Reporting Services reporting              
  • SQL Server CLR development              
  • Exposure to C#/.Net/ASP.Net            
  • OLAP and/or Pivot Tables             
  • SSIS             
  • Other Enterprise-Level reporting tools





Digital Technical Lead
Digital Marketing
Cleveland, OH

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Description

The Digital Tech Lead manages a team of developers focused on our Digital initiatives.  Our ideal candidate is passionate about coding and developing software and has a firm grasp of architecture and software design patterns.  The ability to collaborate, motivate and cultivate the drive for excellence in team members coupled with strong knowledge of modern web development techniques and mobile technology are crucial.

Responsibilities include:     

  • Provide leadership to the technical delivery functions of the team, fostering a culture that builds domain skills and rewards delivery and client value        
  • Demonstrating familiarity and competence with a range of technical and delivery concepts; showing knowledge, awareness and practical experience of different software architectures, technology stacks and delivery methodologies, preferably including Java and Adobe Experience Manager        
  • Maintaining a strong focus on delivery priorities, holding others accountable for delivery, and swiftly responding to changing requirements
  • Delivery of technical solutions across all Digital projects within a set of client portfolios. As the Technical Lead you will ensure that project processes, approach and resource assignments are fit for purpose and oversee the timely delivery of solutions.        
  • Working with technical and non-technical teams at all levels, from strategy and design through to development, deployment and application support        
  • Close collaboration with other Digital team members and clients as well, challenging them to embrace novel and creative technical delivery solutions to meet their business needs.        
  • Acting as the technical authority in prospective client and discovery meetings, set the technical agenda for the project delivery team        
  • Translating complex aims and needs into clear and manageable plans, and determining technical resource requirements to support them    
  • Working with Client Service/Media teams to ensure that projects are properly scoped and that in-project performance is monitored by analysts      
  • Providing hands-on technical leadership and advice in the development, delivery and ongoing improvement of complex client solutions
  • Advising on, managing and implementing Agile delivery projects within the portfolio, providing guidance, mentoring and training in Agile technical delivery and evolutionary software architecture      
  • Identifying step changes that transform the flexibility, responsiveness and quality of client work, making quick, confident decisions         
  • Maintaining an overview of active technical projects and ensuring they are delivering at a high standard, reporting status directly in to the Chief Digital Officer


Requirements

  • BS degree required, Master’s preferred      
  • Ability to successfully deliver large scale enterprise Java based digital transformation projects   
  • Ability to analyze existing code       
  • Ability to lead and inspire a team of developers      
  • Attention to detail, diligence and long-term thinking        
  • Eager to learn new languages and techniques       
  • Knowledge of software engineering principles and best practices        
  • Understanding of the full SDLC, from project initiation to store deployment       
  • Ability to manage integration with external services (Web APIs, CMSs, etc)        
  • In-depth knowledge of project management techniques and tools        
  • Ability to manage the planning and delivery of technical documentation     
  • In-depth knowledge of Agile development practices      
  • TDD and CI best practices         
  • Mastery of Design patterns and Web technologies (Java, HTML, CSS, JavaScript) Broad understanding of cloud services, scaling and security
  • Knowledge of mobile technology 


Experience

  • 5 years in a technical lead role, 3+ with digital focus        
  • Building digital platforms for well-known brands
  • Proven track record with leading and recruiting a software team





Front End Development Specialist
Digital Marketing
Cleveland, OH

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Description

The Front End Development Specialist plays a vital role in executing our clients’ local Digital Marketing initiatives, programs and strategies. The successful candidate will provide day-to-day support, maintenance, and enhancements for Brandmuscle’s digital products and marketing initiatives with an emphasis on webpage development, client email and content management support.  

While adhering to client brand standards and guidelines, the Front End Development Specialist is responsible for the preparation, verification, manipulation, and project management of creative materials for use within our web-based proprietary ad template technology solution. 

The Front End Development Specialist is responsible for organizing and coordinating all email and webpage projects for their assigned clients.  

Responsibilities of the Front End Development Specialist include:        

  • Developing and testing templates for client and internal projects in a proprietary layout tool (training provided).       
  • Reading and writing technical specifications as required and achieving the objectives defined within functional specifications       
  • Development of mobile responsive HTML/CSS templates based on W3C standards and best practices.       
  • Supporting the development of interactive applications, modules, and frameworks using a variety of coding languages (HTML, CSS, JavaScript, jQuery, PHP, SQL, etc.)       
  • Tagging and applying rules to template elements within proprietary solution in combination with graphics software solutions       
  • Provide project estimates      
  • Working with Engineering and Client Service teams to coordinate all project details, schedule and integrate into system.     
  • Preparing images and content for web templates; such as image preparation, HTML edits, tagging elements, and editing/applying basic CSS. 
  • Testing and quality assurance for digital templates for solution upgrades. 
  • Creating and maintaining assigned client tutorials, help guides, and new functionality demos; including proof-of-concept and corresponding requirements documentation.


Requirements

  • Excellent understanding of email systems and execution tasks; hold a strong understanding of email best practices, trends and execution tactics.       
  • Proficiency with CSS/HTML5 and mobile responsive design.       
  • Working knowledge of email testing platforms such as Litmus     
  • Experience with multiple email service providers (ESP) such as Salesforce Marketing Cloud, Mail Chimp and Constant Contact.        
  • The ability to communicate effectively when speaking about digital standards, best practices and processes with both internal and external clients.        
  • Proficiency with Adobe applications: Dreamweaver, Illustrator, Photoshop, InDesign, Acrobat/Distiller, Excel and other Microsoft Office tools.
  • Ability to work on both Mac and PC platforms.


Experience

  • A Bachelor’s degree is required – 2 years of related experience.
  • Advanced knowledge of HTML/CSS based on W3C standards and best practices.





Manager, Paid Media
Digital Marketing
Cleveland, OH

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Description

The Manager, Paid Media (MPM) is responsible for working with clients and internal teams to define strategies and execute digital marketing and advertising programs across Search, Display and Social Media. 

The Manager, Paid Media will work collaboratively with all members of the Digital team, client-facing account teams and key client stakeholders. The MPM will play a key role in supporting Brandmuscle’s Digital Team and managing team members.

Primary responsibilities include:        

  • Develop and execute paid media strategies by understanding client initiatives and goals         
  • Learning and applying an in-depth understanding of the client’s business, business rules, and business processes as they relate to the Brandmuscle solution and digital programs         
  • Oversee client paid media programs and analyze metrics to provide actionable improvements, enhancements, growth opportunities     
  • Lead client meetings for new program opportunities and initiatives        
  • Conduct training and education webinars for Brandmuscle users and client stakeholders Be a contributing thought leader for emerging industry trends      
  • Generate new ideas and collaborate with teams to execute new programs and initiatives that will increase engagement, drive lead-gen and grow accounts      
  • Lead and mentor assigned team members


Requirements

  • Bachelor’s degree required; degree in marketing or advertising strongly preferred         
  • Management experience, coaching and mentoring skills      
  • Solid understanding and successful execution of digital marketing tactics        
  • Superior communication skills, both verbal and written       
  • Well versed in Google Adwords, social media advertising and retargeting; Google Adwords certification preferred   
  • Experience with third party SEM platforms, such as Marin, Kenshoo and DoubleClick search       
  • Detail driven and client service-oriented        
  • Self-starter, ability to work without direct supervision      
  • Competitive spirit, hunger to outperform       
  • Experience managing and prioritizing a complex task list to meet tight deadlines       
  • Excellent organizational and time management skills


Experience
3-5 years marketing/advertising or digital experience required, preferably in an agency or client-side marketing role with management experience





Quality Assurance Tester
Quality Assurance
Cleveland, OH

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Description

The Quality Assurance Tester (QAT) works with the development teams that design, build, and install new applications for the Brandmuscle solution. The QAT works with the product development team to develop and execute test plans based on project/bug requirements and communicates results to the team.  Additionally, the QAT reviews the test plan and test results with the client service team.  The QAT must be familiar with various test approaches/methods, must be able to identify appropriate methods to use, must have previous experience using automated testing applications, and have a ‘test to break’ attitude with an ability to take the point of view of the client.

Responsibilities:        

  • Review functional and design specifications to ensure full understanding of individual deliverables.          
  • Identify test requirements from specifications, map test case requirements and design test coverage plan.       
  • Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts.         
  • Execute and evaluate manual or automated test cases and report test results.  This role will primarily focus the creation of Automated Test Cases for each release cycle.           
  • Hold and facilitate test plan/case reviews with cross-functional team members.          
  • Ensure that validated deliverables meet functional and design specifications and requirements.       
  • Isolate, replicate, and report defects and verify defect fixes.      
  • The QAT will be focused on testing custom website and microsite development as part of digital marketing group’s solutions implementation.


Requirements

Technical skill set:          

  • Capability to analyze HTML 5 and CSS 3 code           
  • Quick to learn new products and technology           
  • Strong understanding of computer software  

Analytical skill set:         

  • Ability to understand and interpret Functional and Technical Requirements           
  • Ability to analyze test data and test results         
  • Ability to test using documentation and “out of the box” thinking  

Business skill set:        

  • Ability to participate as a team member on multiple test projects           
  • Ability to write meaningful and thorough documentation while realizing the intended audience       
  • Ability to work independently with minimal supervision          
  • Outstanding communication skills         
  • Adaptable to multi-cultural communication and collaboration       
  • Detail oriented 


Experience
2+ years experience within technical quality assurance or a related field





Senior Manager, Client Operations
Client Operations
Cleveland, OH

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Description

The Senior Manager, Client Operations oversees the day-to-day operations of the team for their assigned clients ensuring that projects are executed at the highest quality level, on time, and within budget. They have the autonomy and experience to lead teams independently, requiring little direction from the CO Director.  The Senior Manager, Client Operations is an experienced project manager who has demonstrated a high level of proficiency in managing projects from initiation to completion and is consistently effective in obtaining results from within a cross functional team. Their primary focus is effective and efficient project management and issue resolution. Exemplary client and team management skills are essential for success in this position.

The Senior Manager, Client Operations responsibilities include:      

  • Learning and applying an in-depth understanding of the client’s business, business rules, and business processes as they relate to the Brandmuscle solution     
  • Thinking critically; responsibility for general site consistency and auditing      
  • Demonstrating strong knowledge of ad template functionality within InDesign based software       
  • Coordinating a variety of priorities in a fast-paced environment       
  • Increasing team collaboration through idea-sharing and brainstorming sessions        
  • Troubleshooting issues; identifying problems, researching solutions, and proposing viable resolutions        
  • Expanding the client relationship through proactive and innovative project management, driving internal team members to ensure timely deliverables to the client       
  • Coordination with Client Development, Technical Operations, and Graphic Operations teams on all aspects of implementation of the Brandmuscle solution for a variety of clients         
  • Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle        
  • Communicating any necessary action items and providing insights and recommendations for future project optimization and process improvements       
  • Providing ongoing feedback and assessment of project status and issues to managers and executives       
  • Ensuring that project workloads are balanced among team members        
  • Proactively working with CO team members to ensure they have all necessary tools and training to complete their assigned tasks in a timely manner      
  • Communicating financial goals effectively to Client Service teams        
  • Attending project meetings and client status meetings         
  • Must be flexible and able to accommodate a variety of priorities              
  • Providing support and assistance to Client Operations team members           
  • Leading and mentoring new CO team members      
  • Hiring CO personnel


Requirements

  • Bachelor’s degree in marketing, communications, ecommerce, or related background       
  • Demonstrated track record as a manager who grasps marketing and technology opportunities     
  • Team management experience, coaching, and mentoring skills        
  • Strong project management experience    
  • Strong technical aptitude and experience in HTML/CSS and/or web content management systems      
  • Experience in quality assurance (QA) and user acceptance testing (UAT) processes      
  • Some travel required        
  • Marketing and advertising industry knowledge, commitment to client service        
  • Experience with local marketing tools, including, but not limited to, print ads, emails, web banners, microsites, and social media        
  • Knowledge of media buying/planning processes, print production processes are a plus


Experience
Five to seven years of program/project management, account service, or marketing management experience is essential. 





Software Engineer, Application Support
IT
Cleveland, OH

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Description

Software Engineer, Application Support  (SEASs) work in small teams that design, build, and deploy new applications for the Brandmuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer.

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Training client community on new/existing product features, provide and maintain style guides to control uniformity across clients.
  • Support operations requests for custom reporting and data analysis.
  • Responsible for triaging issues in product deployments.
  • Liaise with technical and technical staffs to solve business problems with current/existing product features.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Change management in the .NET framework
  • Experience with .NET Deployment strategies


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation  

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication  

Business skill set:
Ability to plan and manage your own work to meet deadlines
Eager to work on multiple teams and projects at the same time
Adaptable to multi-cultural communication and collaboration
Able to learn and apply new techniques just-in-time


Experience
2+ years relevant software engineering experience





Web and Mobile Software Engineer
Software Development
Cleveland, OH

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Description

Web and Mobile Software Engineers (WMSEs) work in small teams to design, build, and deploy new web and mobile applications, modules, content and features to meet the needs of users on the Brandmuscle brand management solution.  WMSEs use a creative mindset to interpret customer business requirements to design the best possible solution. Components may be integrated into the base product, used to enhance operational process, or deployed as custom solutions to clients’ needs. WMSEs will follow a regimented SDLC, including documentation, design, unit testing, and QA testing in order to ensure the highest quality product reaching the customer. WMSEs primarily develop front end / user facing portions of the Brandmuscle brand management solution, and in this capacity will assist others in good design principles.

Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  

Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.

  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possesses full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Assists with content structuring and format to meet HTML, HTML5 and other needs within the target applications
  • Mentors junior staff on technology and business process.


Skills

Technical Skill Pluses:

SQL, C#, version control system, SOAP, REST, XML, Object Oriented Design, Design PatternsGraphic Design skills

Business Skill Pluses:

Knowledge or experience in marketing and/or advertising


Requirements

Technical skill requirements:

  • Advanced/Expert knowledge in JavaScript, HTML5, CSS3, and jQuery
  • Mobile development - responsive design and/or mobile application development
  • Front-end development experience – Experience developing user friendly and rich UI and UX

Business skill requirements: 

  • Ability to plan, estimate, schedule, and manage your own work to meet deadlines.
  • Eager to work on multiple teams and projects at the same time.
  • Adaptable to multi-cultural communication and collaboration.
  • Able to learn and apply new techniques just-in-time.
  • Strong communication skills both to a technical developer audience and to a non-technical client audience.

Analytical skill requirements: 

  • Ability to translate customer specific requests into re-deployable system functions 
  • Develop, present, and defend use cases for new product development 
  • Diagnose, plan, and implement fixes to software bugs or design flaws 


Experience
2+ years relevant development experience




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