Brandmuscle careers


Brandmuscle is reinventing local marketing in a way that none of our competitors can. We’ve combined the three leaders in the distributed local marketing space to create comprehensive local marketing solutions that are only going to become more powerful and more profitable over time. People who work for us are real can-do self-starters who love to help our clients get exactly what they need. Brandmuscle offers a competitive salary, along with personal development opportunities and excellent benefits. Brandmuscle is an equal opportunity employer.

Browse the latest Brandmuscle job listings below. If you’re interested in a career at our brand marketing company, simply click one of the Apply Now buttons. We look forward to hearing from you.



Client Service Specialist
Client Services
Austin, TX

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Description

The Client Service Specialist handles client inquires in a help desk environment.  The CSS answers all help desk calls and supports the Client Service Team with help desk operations. This position involves extensive contact with client participants and a focus on superior client satisfaction.  Under direct supervision, the CSS responds to and diagnoses problems through discussion with end users and accessing Brandmuscle software.

The CSS’s responsibilities include: ·        

  • Answer help desk calls or emails for participants and client field representatives on web based applications, marketing programs, or claim processing questions      
  • Resolving end user problems         
  • Maintain professional/positive attitude while handling difficult customer calls         
  • Update call, email and other service level tracking systems        
  • Monitor and track customer issues to ensure accurate resolution         
  • Apply knowledge of clients’ marketing programs and branding guidelines         
  • Apply knowledge of state laws and regulations pertaining to advertising disclaimers as trained          
  • Perform research requests including gathering data        
  • Work on assignments where judgment and initiative are required in resolving problems and making recommendations        
  • Quality check own work including review of pre-approvals and claims processed by audit pool         
  • Review duplicate claim listing and research/handle duplicate claims         
  • Review re-submitted claims, forward to audit pool as needed         
  • Process data changes requested by the client to register new users or set up/update program participants and sales representatives        
  • Processing files from clients and creating output files as needed         
  • For low volume accounts, this position may audit pre-approvals and claims       
  • For low volume accounts, this position may log manually submitted claims into the system (correspond)       
  • Client specific activities including ad template coordination, compliance monitoring, special program support and approving agent profiles
  • Overtime as required


Requirements

  • Exemplary written and verbal communication skills         
  • Excellent customer service and interpersonal skills required        
  • Ability to multi-task and handle large volumes of work in a short period of time        
  • Flexibility to accommodate a variety of priorities        
  • MS Office (Excel, Word, PowerPoint) Access a plus        
  • Must be thoroughly computer /Internet literate and able to learn new software quickly
  • Ability to manage relationships in a fast paced environment


Experience
1+ years experience in call center environment or 2 yrs. college a plus





Field Marketing Associate Manager
Client Service
Austin, TX - Position located in Lexington, KY

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Description

The Field Marketing Associate Manager (FMAM) serves as the primary manager of Brandmuscle’s co-op and local marketing program and works closely with the client’s marketing and finance team to support and develop the program.  The FMAM will coordinates the delivery of the Brandmuscle technology platform and ongoing support for the client’s co-op program by working closely with Brandmuscle’s Austin, TX and Cleveland, OH technology and support teams.  The FMAM works with the client to identify and document technology and program improvements, gather approvals for major project work, and oversee the delivery of the approved enhancements.  The FMAM also coordinates Brandmuscle’s response to any issues/escalations that arise.

Responsibilities include:  ·       

  • Working closely with client stakeholders to manage the client’s co-op program and ad builder platform      
  • Recommending and taking action to direct the analysis and solutions of client issues in the best interest of both the client and Brandmuscle, facilitating communication, escalation and resolutions appropriately among team members.       
  • Coordinating communications between client, client creative agency, and Brandmuscle teams        
  • Ensuring timely deliverables to the client through proactive project management        
  • Applying knowledge of client brand standards and marketing strategy to maximize impact of Brandmuscle tools and co-op advertising program spending        
  • Coordination of enhancement specifications and approvals for the ongoing development of the Brandmuscle solution        
  • Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure timely completion of projects       
  • Ensuring adherence to quality standards and reviewing project deliverables       
  • Providing ongoing feedback and assessment of project status and issues to managers and executives


Requirements

  • Bachelor’s degree, management experience        
  • Exceptional verbal and written communication skills        
  • Some travel required      
  • Advertising and co-op program industry knowledge, commitment to client service      
  • Must be tech-savvy


Experience
3-5 years of client service experience with agency account service or client side co-op, field marketing or advertising management experience is preferred.  Knowledge of advertising, media, digital and print production processes are also desired.  





Field Marketing Specialist
Client Service
Austin, TX - Position located in Kansas City, MO

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Description

The Local Marketing Specialist (LMS) is responsible for the coordination of client marketing programs placed through Brandmuscle’s Print Center, and for sustaining an in-depth understanding of the Print Center capabilities and various local marketing tactics.

Under direct supervision, responsibilities include:

  • Working with Brandmuscle clients (primarily via phone) to understand their immediate marketing needs and provide media ordering/management assistance
  • Act as a liaison between the client and the Brandmuscle Media/Print Buying & Planning teams to ensure that project goals and timelines are met
  • Identifying marketing solutions for clients to meet plan and budget goals
  • Recommending and taking action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle
  • Working with Brandmuscle’s Media/Print Team and outside partners to answer and fulfill media and print requests
  • Processing claims and associated details for media/print orders
  • Project Management of client media/print programs
  • Interfacing with all stakeholders that will interact with the project, including end-users, media/print partners, internal sales, product development, graphic operations and client service teams
  • Providing ongoing feedback and assessment of project status and issues to managers and executives


Requirements

  • A Bachelor’s degree is required
  • Detail- and client service-oriented
  • Self-starter, ability to work without direct supervision
  • Availability to accommodate various working hours as client workload requires
  • Superior communication skills, both verbal and written
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
  • Excellent organizational skills


Experience
A minimum of 2 years of print experience, either at a printer, through an advertising agency, media sales or client-side marketing role is required.





Operations/Reports Analyst
Client Implementations
Austin, TX

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Description

The Operations/ Report Analyst position is responsible for gathering and interpreting business requirements from internal and external customers, collaborating with IT team to identify technical approach and then creating design documents and specifications to meet business requirements.

Responsibilities include:

  • Gain a high level understanding of the business needs that the software seeks to fulfill
  • Translate high-level business requirements and task analysis into specific software specifications by working with the client, operations and technical staff in the development of business and system requirements
  • Elicit requirements using interviews, document analysis and workflow analysis
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs
  • Document and analyze the required information and data
  • Prepare accurate and detailed requirement specifications documents
  • Communicate the software requirements and designs to the software engineering team and provide support during the construction phase
  • Work with IT staff and internal users  to test IT jobs according to testing plans, provide feedback on test results and monitor open issues
  • Recommend areas for business process improvements


Requirements

  • Bachelor degree preferred
  • Experience in conducting a detailed analysis of a business process and creating software requirements documentation for the business process
  • Ability to bring new ideas to interpret business objectives & create solutions
  • Possesses working knowledge of HTML, SQL, and database design
  • Strong working knowledge of Access including setting up new databases, creating entry forms and queries
  • Experience with Microsoft Office, Visio, and Paint
  • Strong communication skills, written and oral, and the ability to work well with all level of users and IT staff
  • Ability to manage multiple projects simultaneously
  • Actively encourage and engage in collaboration
  • Have a sense of ownership, urgency & initiative
  • Travel and overtime as required


Experience
Project management experience preferred 





Program Administrator
Client Services
Austin, TX

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Description

The Program Administrator I position supports our client’s customers to ensure their channel incentive payments are made on time and are accurate through our program administration and reconciliation processes.  Customer service is paramount with this position to assist our client’s customers to ensure their needs are met.

The PAI’s responsibilities include:          

  • General administrations of channel incentive programs;         
  • Set-up, verify and reconcile channel incentive programs;         
  • Direct customer interface through calls and emails;        
  • Assist in managing client requirements.        
  • Maintain a professional and positive attitude while handling difficult customer calls     
  • Monitor and track customer issues to ensure accurate resolution          
  • Performing research requests including gathering and analyzing data      
  • Processing data changes requested by the client      
  • Retrieving and sending files to clients as needed       
  • Overtime as required


Requirements

  • Proficient in Microsoft Office Suite with emphasis on Excel       
  • Ability to work effectively with external and internal entities and departments        
  • Must be self-motivated, detail oriented, organized and a logical thinker        
  • Flexibility to manage a variety of assignments simultaneously        
  • Exemplary written and verbal communication skills        
  • Excellent customer service and interpersonal skills required     
  • Ability to multi-task and handle large volumes of work in a short period of time        
  • Flexibility to accommodate a variety of priorities          
  • Must be thoroughly computer /Internet literate and able to learn new software quickly
  • Ability to manage relationships  in a fast passed environment


Experience
Bachelor’s degree or equivalent experience





Account Coordinator
Supplier
Chicago, IL

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Description

The Account Coordinator is responsible for supporting the Client Service team with various day-to-day client needs.  In addition, the AC plays a key role in understanding Brandmuscle resources that support the customer requirements for success.        

  • Provides seamless internal workflow including submitting orders, pulling tracking information, and formatting data/reports for analysis    
  • Enters jobs and associated order information into propriety software to prepare order requests for design and print creation ·        
  • General client and site management    
  • Updates sites with most recent marketing creative 
  • Enters Sales Orders & coordinates with Account Managers/Accounting for Custom Ad hoc orders to bill jobs in a timely fashion     
  • Assists the AM’s with submitting & Managing Pre-Web tickets (open/update/close); work with Pre-Web team to manage and prioritize template uploads 
  • Tests template functionality before items are announced to the client for initial review o    Upon approval, moves new templates live/archives outdated templates 
  • Updates how-to user guides 
  • Updates recipe database    
  • Creates new user logins; disables former user logins         
  • Runs daily reports for client teams to ensure workflow is on-time and accurate; tracks orders and submit tracking and invoices to Accounts Receivable    
  • Primary responsibility resides with the AM – AC will assist       
  • Enters ad hoc & web hoc orders on behalf of Clients & Design team       
  • Answers general service line and directs calls accordingly


Requirements

  • Organization and versatility. Multi-tasking is the standard operating procedure; handling multiple jobs, data input, taking direction and managing schedules are an everyday reality          
  • Proficiency with Microsoft Word, Excel and PowerPoint is a MUST       
  • Able to effectively work and take direction within a team environment     
  • Strong sense of client service and urgency related to client requests        
  • Attention to detail and flawless execution of daily tasks        
  • Familiarity with graphic arts and point of sale marketing is a plus (but not required)       
  • A highly driven and passionate individual, with a “can do" attitude and a strong desire to grow        
  • High energy and infectious enthusiasm, with a positive outlook and willingness to “roll up the sleeves" to get the job done       
  • Analytic skills, an inquisitive mind and an acute attention to detail         
  • Works well with others, yet takes personal responsibility and accountability for their own work


Experience

  • Bachelor’s degree in Marketing, Communications, or related field          
  • Print production experience useful but not required





Associate Account Manager
Distributor
Chicago, IL

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Description

This role is responsible for supporting the team with various day-to-day client needs.  In addition, the Associate Account Manager plays a key role in understanding Brandmuscle resources that support the customer requirements for success.          

  • Provides seamless internal workflow including submitting orders, pulling tracking information, and formatting data/reports for analysis 
  • Enters jobs and associated order information into propriety software to prepare order requests for design and print creation       
  • General client and site management  
  • Updates sites with most recent marketing creative    
  • Enters Sales Orders & coordinates Custom Ad hoc orders to bill jobs in a timely fashion 
  • Assists with submitting & managing tickets (open/update/close); and prioritize template uploads   
  • Tests template functionality before items are announced to the client for initial review   
  • Upon approval, moves new templates live/archives outdated templates 
  • Updates how-to user guides    
  • Updates recipe database 
  • Creates new user logins; disables former user logins      
  • Runs daily reports for client teams to ensure workflow is on-time and accurate; tracks orders and submit tracking and invoices to Accounts Receivable    
  • Enters ad hoc & web hoc orders        
  • Answers general service line and directs calls accordingly


Requirements

  • Bachelor’s degree in Marketing, Communications, or related field       
  • Organization and versatility. Multi-tasking is the standard operating procedure; handling multiple jobs, data input, taking direction and managing schedules are an everyday reality        
  • Proficiency with Microsoft Word, Excel and PowerPoint is a MUST        
  • Able to effectively work and take direction within a team environment       
  • Strong sense of client service and urgency related to client requests        
  • Attention to detail and flawless execution of daily tasks        
  • A highly driven and passionate individual, with a “can do" attitude and a strong desire to grow        
  • High energy and infectious enthusiasm, with a positive outlook and willingness to “roll up the sleeves" to get the job done      
  • Analytic skills, an inquisitive mind and an acute attention to detail       
  • Works well with others, yet takes personal responsibility and accountability for their own work


Experience

  • Print production experience useful but not required
  • Familiarity with graphic arts and point of sale marketing is a plus 





Graphic Designer
Supplier
Chicago, IL

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Description

Brandmuscle is a marketing services company with an internal design department. We are currently seeking an experienced graphic designer to join our Supplier client design team. We are looking for an innovative thinker with the ability to manage a high volume of individual projects under challenging time constraints. Our ideal candidate is tech-savvy and efficient with great attention to detail and the ability to solve problems quickly and creatively.  

Responsibilities: ·        

  • Work closely with the Creative Director and Brandmuscle’s supplier client teams to conceptualize, design and execute promotional programs and marketing materials (print and digital)        
  • Understand business objectives, client expectations and needs        
  • Independently manage, document, and prioritize workload to meet deadlines      
  • Maintain a high standard of design quality and professionalism


Requirements

  • Strong Working Knowledge of Adobe Creative Suite – Illustrator, InDesign, Photoshop        
  • Confident understanding of the print industry and production process        
  • Strong typography, understanding of color, hierarchy and layout reflected in a portfolio of work        
  • Ability to handle multiple responsibilities, establish priorities and consistently meet required deadlines     
  • Ability to follow strict brand and visual guidelines       
  • Excellent written and verbal communication skills       
  • Ability to work independently with careful attention to detail and organization      
  • Resourceful problem solver with a helpful, team-oriented and friendly attitude       
  • Ability to thrive under pressure in a fast-paced environment, balancing tight deadlines with great design and brand consistency


Experience

  • Bachelor’s degree in Graphic Design, Visual Design, Fine Arts, or related field        
  • Minimum 3 years of relevant professional design experience         
  • Prior experience with wine & spirits brands and/or shopper marketing is a bonus





Graphic Specialist
Studio/Creative Services
Chicago, IL

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Description

The Graphic Operations team is responsible for the preparation, verification and manipulation of creative materials for use within our web-based proprietary template versioning software. There is no traditional creative development and design involved in producing these web-based templates, prototypes or samples in response to customer and industry requirements.  

Under direct supervision responsibilities of the Graphic Specialist include:         

  • Preflighting creative materials; including verification of color space, resolution, bleeds, fonts, mechanical specifications, etc.         
  • Preparing and adjusting files for web and print        
  • Accurate conversion of provided design files from one software to another        
  • Troubleshooting of design and template files         
  • Ability to plan, manage, and track assigned projects      
  • Communication with Account Managers, Designers, and Pre-Press Team         
  • Maintenance of job logs

 In addition to:      

  • Various graphic maintenance          
  • Data entry​​


Requirements

  • Advanced understanding of the Adobe Creative Suite, with focus on InDesign         
  • Experience working in Corel preferred, but not required        
  • Printing and Pre-Press Knowledge ability to prepare client files for printing       
  • Computer Savvy - developed understanding of computers and program navigation      
  • Excellent troubleshooting skills with hardware and software          
  • Excellent Problem Solving - able to recognize and correct potential production problems contained within design files         
  • Ability to work efficiently and effectively in a fast-paced environment         
  • Ability to work on multiple projects in a deadline driven environment        
  • Excellent communication skills, both verbal and written          
  • Understanding of basic foundations of programming languages
  • Ability to work on both Mac and PC platforms     
  • Knowledge of Variable Data Printing and file setup is a plus       
  • Familiarity with POS materials is a plus


Experience

  • BA or BFA in Graphic Arts or related field         
  • Experience building websites or designing for web      
  • Any print or web production-related experience         
  • Any type of programming skill  (HTML, SQL, JavaScript, etc.) helpful, but not necessary





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Washington, DC

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.  This position reports to the Director of Distributor Accounts but takes direction from the market specific lead designer/administrator as well as client specific account managers and designers in the Chicago office.     

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day   
  • Accountable for quality of work and timeliness of delivery across all creative projects         
  • Collects local print requests from sales force and input complete and accurate information into company's proprietary software application 
  • Understands all aspects of company's design, approval & production process       
  • Identifies client expectations and needs        
  • Troubleshoots customer issues over the phone, email and in person         
  • Maintains company's standard of quality and customer service         
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs     
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary       
  • Follows up with questions and requests from Chicago design and support teams in a timely manner     
  • Receives and inspects inventory, and distributes finished material   
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Strong visual communicator with a sharp sense of design       
  • Excellent written and verbal communication skills         
  • Ability to follow strict brand and industry guidelines         
  • Ability to work independently as well as collaboratively with careful attention to detail      
  • Ability to handle multiple projects with changing priorities        
  • Strong sense of customer service        
  • Self-motivated, organized, and accountable       
  • Resourceful problem solver        
  • Thrives under pressure with the ability to meet quick deadlines        
  • Understanding of the print industry and production process        
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop         
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point        
  • Strong design portfolio


Experience

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred·        
  • Customer service experience is a plus





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Streetsboro, OH

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.         

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.    
  • Accountable for quality of work and timeliness of delivery across all creative projects         
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application      
  • Understands all aspects of design, approval & production process          
  • Troubleshoots customer issues over the phone, email, and in person         
  • Maintains company standard of quality and customer service     
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs         
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate” when necessary        
  • Follows up with questions and requests from Chicago design and support teams in a timely manner       
  • Receives and inspects inventory, and distributes finished material        
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred       
  • Strong visual communicator with a sharp sense of design         
  • Excellent written and verbal communication skills        
  • Ability to follow strict brand and industry guidelines       
  • Ability to work independently as well as collaboratively with careful attention to detail         
  • Ability to handle multiple projects with changing priorities         
  • Strong sense of customer service       
  • Self-motivated, organized, and accountable         
  • Resourceful problem solver         
  • Thrives under pressure with the ability to meet quick deadlines           
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop        
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point        
  • Strong design portfolio       

*Please include a copy of your resume as well as a copy or link to your portfolio


Experience

  • Customer service experience is a plus
  • Understanding of the print industry and production process





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Cerritos, CA

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.      

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed 
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day.    
  • Accountable for quality of work and timeliness of delivery across all creative projects        
  • Collects local print requests from sales force and inputs complete and accurate information into proprietary software application       
  • Understands all aspects of design, approval & production process          
  • Troubleshoots customer issues over the phone, email, and in person        
  • Maintains company standard of quality and customer service    
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs       
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary     
  • Follows up with questions and requests from Chicago design and support teams in a timely manner    
  • Receives and inspects inventory, and distributes finished material        
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred         
  • Strong visual communicator with a sharp sense of design         
  • Excellent written and verbal communication skills        
  • Ability to follow strict brand and industry guidelines          
  • Ability to work independently as well as collaboratively with careful attention to detail       
  • Ability to handle multiple projects with changing priorities        
  • Strong sense of customer service         
  • Self-motivated, organized, and accountable         
  • Resourceful problem solver         
  • Thrives under pressure with the ability to meet quick deadlines        
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop       
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point       
  • Strong design portfolio      

 *Please include a copy of your resume as well as a copy or link to your portfolio   


Experience

  • Customer service experience is a plus
  • Understanding of the print industry and production process         





On-Site Graphic Designer
Distributor
Chicago, IL - Position located in Phoenix, AZ

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Description

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.  This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.  This position takes direction from the Director of Distributor Operations as well as client specific account managers and designers in the Chicago office.           

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed   
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day 
  • Accountable for quality of work and timeliness of delivery across all creative projects     
  • Collects local print requests from sales force and input complete and accurate information into Brandmuscle’s proprietary software application      
  • Understands all aspects of Brandmuscle’s design, approval & production process        
  • Identifies client expectations and needs        
  • Troubleshoots customer issues over the phone, email and in person         
  • Maintains Brandmuscle’s standard of quality and customer service         
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs          
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary         
  • Follows up with questions and requests from Chicago design and support teams in a timely manner        
  • Receives and inspects inventory, and distributes finished material    
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs


Requirements

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred       
  • Strong visual communicator with a sharp sense of design        
  • Excellent written and verbal communication skills       
  • Ability to follow strict brand and industry guidelines       
  • Ability to work independently as well as collaboratively with careful attention to detail        
  • Ability to handle multiple projects with changing priorities        
  • Strong sense of customer service       
  • Self-motivated, organized, and accountable         
  • Resourceful problem solver         
  • Thrives under pressure with the ability to meet quick deadlines       
  • Understanding of the print industry and production process       
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop          
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point         
  • Strong design portfolio        


Experience
Customer service experience is a plus





On-Site Graphic Designer
Supplier
Chicago, IL - Position located in Livermore, CA

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Description

The On-Site Graphic Designer serve as design and production support for the client in the wine industry. This position reports to the Associate Creative Director. 

  • Comprehend and adhere to brand guidelines and act as “brand advocate” when necessary        
  • Follow up with questions and requests in a timely manner        
  • Produce a variety of point of sale material using approved brand templates as well as developing original concepts following brand guidelines         
  • Manage multiple projects of varying complexities simultaneously ensuring all client directions are followed.    
  • Manage individual design queue     
  • Accountable for quality of work and timeliness of delivery across all creative projects    
  • Ensure design is consistent with client expectations and overall project goals        
  • Design at a high quality level         
  • Ability to thrive under pressure in a busy, fast-paced environment balancing tight deadlines with great design       
  • Become a master of all aspects of the design, approval and production process         
  • Help educate clients on new and emerging design trends and keep them thinking in a forward fashion
  • Keep up a standard of quality and customer service


Requirements

  • Strong visual communicator with a sharp sense of design         
  • Excellent communication skills (both written and verbal)         
  • Ability to follow strict brand and industry guidelines         
  • Thrive working independently with careful attention to detail          
  • Ability to handle multiple projects with changing priorities      
  • Developed understanding of the Adobe Creative Suite         
  • Familiar with setting up print files for both digital and traditional presses      
  • Self-motivated, organized and accountable         
  • Resourceful problem solver Thrive under pressure with the ability to meet quick deadlines


Experience

  • Strong design portfolio         
  • Degree in Graphic Design, Visual Design, Fine Arts, or related field          
  • Confident understanding of the print industry and production process          
  • A strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop Customer service experience is a plus





Part-Time Graphic Designer
Distributor
Chicago, IL - Position located in Elk Grove Village, IL

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Description

This is a part-time position, less than 30 hours per week.

The Part-Time Graphic Designer serves as design and data entry support for the alcohol distributor. This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines. This position is based in Elk Grove Village, IL, and reports to Director, Distributor Operations.

Under direct supervision, the Part-Time Graphic Designer:

  • Works on multiple projects of varying complexities simultaneously, ensuring all client directions are followed
  • Manages individual design queue – expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day
  • Accountable for quality of work and timeliness of delivery across all creative projects
  • Assists with order entry as needed, ensuring complete and accurate information is entered into company's proprietary software application
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate" when necessary
  • Follows up on questions and requests from Chicago design and support teams in a timely manner
  • Maintains company's standard of quality and customer service 


Requirements

  • Strong visual communicator with a sharp sense of design
  • Excellent communication skills (both written and verbal)
  • Ability to follow strict brand and industry guidelines
  • Ability to work independently as well as collaboratively with careful attention to detail
  • Availability for flexible schedule in order to accommodate client needs
  • Ability to handle multiple projects with changing priorities
  • Strong sense of customer service
  • Self-motivated, organized, and accountable
  • Resourceful problem solver
  • Thrives under pressure with the ability to meet short deadlines 
  • Strong design portfolio 
  • Understanding of the print industry and production process
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop 
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point 


Experience

  • At minimum, degree in progress in Graphic Design, Visual Design, Fine Arts, or related field 
  • Customer service experience is a plus





Print Estimator
Operations
Chicago, IL

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Description

On a daily basis, in an atmosphere of quick turnaround, this role estimates internal/external print production costs, develops final pricing, and facilitates third party production management. There is daily interface with internal customers to assist in specifications for new products and services.

Responsibilities:     

  • Calculate pricing and generate estimates based on client specifications, using company supplied cost roll up tools (training provided)  
  • Coordinate details of production between internal staff and external vendors       
  • Develop project production schedules        
  • Manage pricing agreements with a variety of vendors         
  • Manage third party production orders        
  • Perform occasional press checks for color accuracy as necessary  


Requirements

Understanding of:        

  • MS Office and Acrobat       
  • Offset printing          
  • Digital printing


Experience

  • Ability to multi-task and establish personal objectives to meet established deadlines        
  • Bachelor’s degree in graphic design, print production, advertising or a related field        
  • 3 years minimum experience in print, production, estimation or project management





Senior Graphic Designer
Distributor
Chicago, IL

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Description

The Senior Designer (SD) collaborates and assists the Associate Creative Director with completion of projects for high priority managers and events and serves as a reliable back-up to Associate Creative Director in time of absence. This position reports to the Director of Distributor Operations.  

Under direct supervision, responsibilities include:         

  • Takes over primary responsibilities for smaller clients         
  • Follows up with questions and requests from field in a timely manner         
  • Acts as main support designer for given client base    
  • Manages individual design queue: Expected to design between 10 to 15 standard jobs in a day 
  • Primary back-up for out of office on-site employees        
  • Quarterly pushes and template creation.     
  • Assists Associate Creative Director in identifying important programs for client     
  • Designs and completes market specific templates, order forms and email blasts as instructed by Associate Creative Director          
  • Understands Brandmuscle’s business objectives and becomes a master of identifying client expectations and needs
  • Educates clients on new and emerging design trends and keeps them thinking in a forward fashion
  • Maintains Brandmuscle’s standard of quality and customer service


Requirements

  • Degree in Graphic Design, Visual Design, Fine Arts, or related field         
  • Strong visual communicator with a sharp sense of design          
  • Ability to handle multiple responsibilities, establish priorities and consistently meet required deadlines          
  • Ability to follow strict brand and industry guidelines        
  • Excellent communication skills (both written and verbal)        
  • Ability to work independently as well as collaboratively with careful attention to detail          
  • Resourceful problem solver         
  • Thrives under pressure in a busy, fast-paced environment balancing tight deadlines with great design         
  • Confident understanding of the print industry and production process          
  • Strong design portfolio
  • Expert knowledge of Creative Suite – Illustrator, InDesign, Photoshop
  • Some travel may be required


Experience
2+ years of industry/agency experience 





Software Engineer
Software Development
Chicago, IL

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Description
Software engineers (SEs) work in small teams that design, build, and deploy new applications for the Brandmuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer. 

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Code Release management in the .NET framework
  • Experience with .NET Deployment strategies


Skills
Business skill set:
Ability to plan and manage your own work to meet deadlines Eager to work on multiple teams and projects at the same time Adaptable to multi-cultural communication and collaboration Able to learn and apply new techniques just-in-time


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication


Experience
2+ years relevant software engineering experience





Assistant Media Planner/Buyer
Media
Cleveland, OH

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Description

The Assistant Media Planner/Buyer is responsible for working with the Media Buying Team and Local Marketing Specialists to plan and purchase local media for Brandmuscle clients.   

Under direct supervision, responsibilities include: 

  • Researching client’s local marketing trade area and providing media recommendations.         
  • Assist with creation and distribution of media contracts.     
  • Distribute insertion orders to media vendors and track insertion order signbacks.     
  • Traffic creative elements to media vendors to ensure deadlines are met.          
  • Negotiating and executing advertising placement in a variety of local media
  • Assist with broadcast avails  
  • Assist with the creation and distribution of contracts and insertions orders    
  • Negotiating added value and media buy savings on client media plans.      
  • Processing and reconciling media invoices and assisting with invoice discrepancies. 


Requirements

  • A Bachelor degree        
  • Attention to detail and great organizational skills       
  • Ability to shift gears and handle multiple tasks    
  • Passion to learn and stay on top of new media trends          
  • Superior communication skills, both verbal and written       
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook). 


Experience
A minimum of 1-2 years media buying experience in an advertising agency, media agency or corporate media buying department.





Business Analyst I
IT
Cleveland, OH

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Description

Brandmuscle’s Business Analyst (BA) collaborates with various teams within the organization to develop software requirements documentation.  

Under general direction, responsibilities include:       

  • Assessing and evaluating the business needs of both new and existing clients.       
  • Designing solutions that satisfy client needs while adhering to product architecture and strategy.      
  • Writing and maintaining software documentation.      
  • Communicating documented solutions to multiple internal teams.        
  • Creating user interface prototypes to support written requirements.         
  • Creating and maintaining product implementation documentation.        
  • Ensuring the solution delivered by engineering teams is consistent with the supplied requirements.    
  • Researching and incorporating UI/UX design standards.      
  • Establishing and enforcing consistent product design guidelines.       
  • Continually improving the efficiency of internal processes.
  • Continually seeking opportunities to improve our product offering.


Requirements

  • Bachelor’s degree      
  • Detail-oriented        
  • Self-starter         
  • Strong verbal and written communication skills with a variety of audiences         
  • Ability to manage time effectively Ability to work in effectively in both collaborative and autonomous environments


Experience

  • Previous documentation-related role in a technical environment         
  • Proven proficiency with computers and software applications         
  • Roles requiring basic understanding of: C#, SQL, .Net, HTML, CSS
  • Workflow design, process execution, and testing protocols





Client Service Account Executive II
Client Service
Cleveland, OH

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Description
BrandMuscle is currently located in Beachwood, but will be moving downtown in December. The Client Service Account Executive (CSAE) provides exceptional service to our clients by facilitating communication and project work between the clients and the Client Service Team as well as helping to implement the client’s media strategy.

The primary focus for the CSAE is the maintenance of business relationships with clients. This individual manages the execution of the specific project work for clients. The CSAE responds to and helps diagnose problems through discussion with users and assists Client Service Managers (CSMs) with project workloads.

Under direct supervision, the CSAE’s responsibilities include:

  • Assisting with all aspects of implementation of assigned projects for a variety of clients.
  • Applying an in-depth understanding of the client’s business, business rules, and business processes. The CSAE is also directly engaged in the client’s business process tasks as they relate to the Brandmuscle solution.
  • Expanding the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client.
  • Providing support and assistance to the Client Service Manager (CSM).
  • Interfacing with all areas affecting projects for the client including end users, Product Development and Client Service.
  • Providing ongoing feedback and assessment of project status and issues to Client Service and Product Development teams, ensuring that communication of client project status and associated issues continue to flow.
  • Recommending and taking action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle.
  • Ensuring adherence to quality standards and reviewing project deliverables.
  • Testing for quality assurance.
  • Conducting training sessions.
  • Coaching new users through the post-training learning and acclimation process.
  • Implementing data changes requested by the client.
  • Assisting support desk with call volume and escalated calls.
  • Coordinating a variety of priorities in a fast-paced environment.
  • Assisting CSM on client billing.
CSAEs are assigned multiple tasks, and therefore must be flexible and able to accommodate a variety of priorities in a fast-paced environment.


Requirements

  • Bachelor’s degree required, Internet experience a plus.
  • Strong organization and communication skills a must.
  • Some travel.
  • Advertising industry knowledge, commitment to client service required.
  • Must be available for a flexible work schedule to accommodate clients on advertising deadlines.
  • Self-starter, ability to work without direct supervision.
  • Must be thoroughly computer literate and able to learn new software quickly.


Experience
Two to four years ad agency account service or client side advertising management experience is preferred. Complete understanding of advertising and print production processes are essential.





Client Service Manager - B2B focus
Client Service
Cleveland, OH

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Description

The Client Service Manager (CSM) provides exceptional service to our clients in their primary role of development and maintenance of business relationships.  The CSM also manages the execution of the major project work as the Brandmuscle solution is implemented.  Exemplary client management skills are essential for success in this position. 

Under general direction, the CSM's responsibilities include: 

  • All aspects of implementation of the Brandmuscle solution for a variety of clients.
  • Expanding the client relationship through proactive and innovative project management, exceptional relationship building, driving internal contacts to ensure timely deliverables to the client, and strategizing with clients for future business opportunities.
  • Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects.
  • Interfacing with all teams impacting projects for the client, including end users, product development and client service.
  • Ensuring adherence to quality standards and reviewing project deliverables.
  • Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and Brandmuscle.
  • Providing ongoing feedback and assessment of project status and issues to managers and executives.
  • Managing and directing the work of Account Executive(s)
  • Mentoring and developing Account Executives on industry concepts, practices and procedures.
  • Completing monthly client billing accurately and on time.
  • Assisting senior management in developing strategies to meet specific financial goals outlined by Brandmuscle’s Executive Team. 


Requirements

Bachelor’s degree

Management experience, coaching and mentoring skills.

Exceptional quantitative analytical skills and aptitude.

Intermediate Excel skills a plus.

Internet experience a plus.

Some travel required. 

Advertising industry knowledge, commitment to client service. 

Must be thoroughly computer literate and able to learn new software quickly.


Experience

  • Three to five years ad agency account service or client side advertising management experience is preferred.  Complete understanding of advertising and print production processes are also desired.  
  • B2B experience ideal





Director of Field Marketing
Media
Cleveland, OH

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Description

The Director of Field Marketing will play a leadership role in the execution of field marketing programs for a variety of Brandmuscle clients in the local markets they serve.  The right candidate will have a passion for local marketing and a proven track record of working with local affiliates of a national brand to execute brand compliant marketing programs that increase sales in the markets they serve.

RESPONSIBILITIES

  • Develop an in-depth understanding of Brandmuscle’s technology and local marketing execution capabilities to help leverage those capabilities in pursuit of our clients’ local marketing goals.
  • Work closely with the assigned Brandmuscle client(s) to understand the client’s products, marketing strategy, local affiliates (franchisees, agents or dealers) and co-op program, to help direct the execution of field marketing programs.
  • Train, Develop and Manage a team of field marketing specialists who work directly with local affiliates to plan and execute local marketing programs.
  • Lead ongoing efforts to develop, support and enhance local marketing programs that meet the needs of the client and their local affiliates.
  • Work with Brandmuscle’s local marketing team to identify promising and cost-effective ways to support the client’s marketing goals in each market and oversee execution of those programs to help grow sales.


Requirements

  • Strong and proven success as a field marketing professional working with local franchisees or dealers.
  • Smart and creative mindset with a positive attitude & passion for both work and the environment.
  • Fast learner who is comfortable with technology markets and products.
  • Ability to lead multi-functional teams, including client service, marketing, media and operations.
  • Flexibility and ability to multi-task across various priority projects.
  • Excellent communication skills, both verbal and written.
  • Ability to travel 20% to 30% to client meetings and event 


Experience

  • B.S. in Business Administration, Marketing, or Engineering.  MBA is desirable.
  • Strong computer software skills using Microsoft Office products, including creating professional PowerPoint presentations.  





Event Specialist
Media
Cleveland, OH

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Description

In this role you will negotiate and secure client event bookings and provide added value for the client. You will be responsible for leading event strategy to successfully drive client goals and objectives.                        

Under direct supervision, responsibilities include:       

  • Expertly drive event solutions, logistics and goals ·        
  • Negotiate event rates and added value for client ·        
  • Define event strategies, ROI and drive planning meetings ·        
  • Drive all-encompassing media programs related to event bookings ·        
  • Provide recommendations and lead brainstorms to support the event buying program in growth and development ·        
  • Act as a liaison between the media or event vendor and the Brandmuscle Marketing Support team to ensure that project milestones, timelines, and deliverables are met ·        
  • Respond to and gather all client event or media request information and effectively communicate to vendors ·        
  • Work with vendors to obtain all necessary documents and information to process the order and effectively communicate with media representatives ·        
  • Assist in maintaining the event database for Brandmuscle clients ·        
  • Research and provide recommendations for additional event or media programs to meet client needs ·        
  • Quote, invoice and process vendor event in a timely manner and reconcile invoices as needed
  • Coordinate a variety of priorities in a fast-paced environment


Requirements

  • A Bachelor’s degree is required (marketing, communications, advertising preferred)
  • Demonstrated success in event management (preferably trade show) and project management
  • Full comprehension of tradeshow/event logistics, sponsorships and added value
  • Exceptional negotiation, facilitation and decision- making skills
  • Ability to read and interpret documents such as quotes, rules and regulations, maps, applications and agreements
  • Strong interpersonal and collaboration skills with an ability to communicate at all levels of an organization both internally and externally
  • Ability to work in a fast paced environment, with multiple and changing priorities while maintaining strong focus on execution and results
  • Excellent organizational, written and verbal communication skills, including and planning and presentation skills
  • Demonstrated experience in mentoring / coaching staff
  • Detail and client service-oriented
  • Self-starter, must be able to multi-task and handle multiple projects in a fast-paced environment
  • Well-versed in use of Microsoft office products (Excel, PowerPoint, Outlook) 


Experience

  • 2+ years in a tradeshow/event role 
  • Preferable knowledge/expertise in CRM 





Local Marketing Support Representative
Media
Cleveland, OH

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Description
The Local Marketing Support Representative is responsible for working with users of Brandmuscle’s Media Center to help execute local marketing and advertising programs placed through Brandmuscle.  
Under direct supervision, responsibilities include: 

  • Working with a wide range of Brandmuscle users (primarily via phone) to understand their immediate marketing needs
  • Work to fulfill  and execute local marketing and media requests (newspaper, magazine, radio, TV, local sponsorship/events, and online)        
  • Resolving basic problems while referring more complex problems to Marketing Lead, Marketing Specialist, or Marketing Manager.
  • Identifying and providing recommendations on the best solution to meet each user’s marketing and budget goals
  • Act as a liaison between the client and the Brandmuscle Media Planning team to ensure that project goals and timelines are met
  • Processing payment, co-op claims and associated details for media orders. Ensuring and proofing that insertion orders and creative materials are delivered to media partners as needed        
  • Coordinating a variety of priorities in a fast-paced environment.


Requirements
Degree in marketing, advertising or communications. 
Excellent communication skills, both verbal and written
Detail- oriented Self-starter
Availability to accommodate various working hours as client workload requires
Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
Excellent organizational skills


Experience

1-2 years of experience, either in an advertising agency, media sales or customer service role is preferred.

This position is also being considered for intern to hire. 





Manager, Local Marketing & Media Team
Media
Cleveland, OH

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Description

The Manager, Local Marketing & Media Team is responsible for overseeing Brandmuscle’s efforts to develop local marketing plans for the users of our BrandBuilder system while serving as a liaison to key corporate stakeholders at Brandmuscle clients.  

The ideal candidate will have an in-depth understanding of developing successful local marketing campaigns using a wide variety of traditional and digital marketing tactics, will be comfortable working directly with corporate stakeholders and individual franchisees and dealers, and will have a passion for effective, results-oriented local marketing.  This position will also provide on-site coaching and training to team members and work collaboratively with media and event buyers to hit collective goals.  

Responsibilities Include: ·        

  • Providing day-to-day leadership to Brandmuscle’s local marketing planners, helping to ensure that all marketing plans are aligned with client budget and marketing goals. ·        
  • Identifying opportunities to improve the marketing planning and media buying process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients. ·        
  • Working directly with BrandMuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services. ·        
  • Working with cross-functional team members to drive business targets and deliver on shared team goals ·        
  • Leading training and on-boarding efforts, developing business acumen and professionalism led by example ·        
  • Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring) ·        
  • Presenting a training program and defined career path ·        
  • Identifying new opportunities and outreach targets ·        
  • Creating templates for talking points, sales positioning and scripting ·        
  • Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives ·        
  • Leading team efforts and internal activities


Requirements

  • A Bachelor’s degree is required.
  • Familiarity with a variety of approaches to developing and tracking the effectiveness of local marketing plans and inbound/outbound calls
  • Superior communication skills, both verbal and written.
  • Detail- and client service-oriented
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
  • Excellent organizational skills Ability to manage escalation path
  • Management experience required
  • Sales experience recommended


Experience
A minimum of (5) years of management experience and planning local marketing campaigns in an advertising agency or corporate marketing department is required.  





Manager, Support Services
Client Services
Cleveland, OH

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Description

The Manager, Support Services (MSS) provides exceptional end user support to all clients by managing the Help Desk functions and personnel.  Exemplary client service, support, and management skills are essential for success in this position.

The Support Service Manager’s responsibilities include:        

  • Efficiently providing support, including telephone and email requests, for all clients on multiple web based applications.          
  • Providing support for more complex client issues and sharing solutions and implications with the Client Service and Support teams.         
  • Helping new users through the post-training learning and acclimation process.          
  • Directing the day-to-day activities of Support Team staff to ensure that departmental goals are established and achieved.          
  • Maintaining strong working relationships with internal and external customers, communicating and escalating client issues when appropriate.        
  • Acting as primary liaison between the client and company for any escalated client call-related issues.        
  • Establishing and enforcing Support Team service level agreements in conjunction with Client Services to set resolution expectations and timeframes.       
  • Overseeing the development, implementation and administration of Support Desk departmental policies and procedures.         
  • Making updates to client call routing workflows through Avaya IP Office.         
  • Identifying, developing and implementing end user training programs to increase software application literacy and self-sufficiency.          
  • Attending offsite client training sessions with Client Service to provide guidance, application support and troubleshooting assistance.        
  • Providing monthly departmental reporting and assessment of performance metrics.       
  • Measuring Support Team performance against customer requirements and recommending modifications to existing systems.         
  • Providing leadership and support to other teams and BMI management when needed.          
  • Review monthly departmental reporting for accuracy and provide assessment of performance metrics         
  • Auditing Support Team calls, e-mails and providing feedback during weekly team and individual status meetings          
  • Conducting individual annual and bi-annual reviews with Support Team members


Requirements

  • Ability to learn new software quickly
  • Considerable help desk/customer service skills and experience
  • Ability to build strong relationships
  • Ability to motivate and direct team members
  • Ability to communicate effectively
  • Strong customer focus, organizational and conceptual skills
  • Some travel required
  • Availability to be on call for after-hours/weekend/holiday support as assigned.
  • Familiarity with Avaya IP Office and CRM systems 


Experience
5-7 years of experience in a help desk/customer service supervisory role.  





Media Coordinator
Media
Cleveland, OH

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Description

The Media Coordinator’s main job function is to obtain all necessary information to book local events for Brandmuscle clients as well as learning the basics of media planning and buying.   

Under direct supervision, responsibilities include: ·        

  • Acting as a liaison between the media or event vendor and the Brandmuscle Marketing Support team to ensure that project milestones, timelines, and deliverables are met        
  • Responding to and gathering all client event or media request information        
  • Working with vendors to obtain all necessary documents and information to process the order        
  • Assist in maintaining the event database for Brandmuscle clients         
  • Research and provide recommendations for additional event or media programs that would meet client needs        
  • Maintaining current data across all department and Brandmuscle systems        
  • Ensuring vendor payments and billing are processed in a timely manner; reconciling invoices as needed        
  • Developing a knowledge of the basic media buying and planning process
  • Coordinating a variety of priorities in a fast-paced environment.


Requirements

  • A Bachelor’s degree is required (a degree in marketing , communications, or advertising is preferred)
  • Excellent organizational skills
  • Superior communication skills, both verbal and written
  • Detail- and client service-oriented
  • Self-starter, ability to work without direct supervision
  • Availability to accommodate various working hours as client workload requires
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook) 


Experience
0-2 years of experience, either in an media or ad agency, sales or customer service role is preferred





Media Planner/Buyer
Media
Cleveland, OH

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Description

The Media Planner/Buyer is responsible for working with Brandmuscle’s Local Marketing Specialists, Assistant Media Planner/Buyers and Client Service Managers to plan and purchase media space/time for clients in a variety of local media. Must have understanding of various local media options and how each supports client marketing objectives.  

Responsibilities include:

  • Look for and deliver new and innovative solutions to client business issues and challenges.
  • Participate during presentations or calls with client.
  • Research, negotiate and execute advertising placement in a variety of traditional and non-traditional local media.
  • Analyze media placement ad results to identify the most cost effective mix by market. 
  • Reconcile media plans and handle invoicing to ensure vendors are paid efficiently
  • Manage material delivery in a timely, efficient manner.  Ensure all necessary forms are completed and delivered in an accurate and timely fashion.
  • Generate and present agency’s strategic POVs.
  • Foster client/partner/vendor relationships.
  • Team with Local Marketing Representatives to complete Post Buy Analyses for larger buys.
  • Stay current on media trends.


Requirements

  • A Bachelor’s degree is required.
  • Superior communication skills, both verbal and written.
  • Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)


Experience
A minimum of 3 years media buying experience in an advertising agency, media agency or corporate media buying department planning and buying traditional and non-traditional media.





Senior Sales Executive
Sales
Cleveland, OH

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Description

The Company

Brandmuscle is the premier provider of distributed local marketing technology and services in North America with offices in Chicago, Cleveland, Austin and Clifton, NJ., and employs a team of approximately 500 dedicated and talented associates. Brandmuscle delivers a proprietary suite of distributed local marketing tools that are used by some of the world’s most recognized brands to help solve today’s unique marketing challenges. Brandmuscle’s platform and services make it possible for brands to consistently execute effective local marketing programs in support of distributed users that include franchisees, distributors, dealers, agents and sales organizations of all sizes.

The Position

The Senior Sales Executive will be based in Brandmuscle’s Chicago office and will be responsible for all Brandmuscle sales activity in their assigned territory. This position will be charged with closing new business and expanding Brandmuscle’s presence in the marketplace. The Senior Sales Executive must be able to prioritize the company’s resources to concentrate on the potential sales opportunities that will maximize revenue and earnings. The Senior Sales Executive will be tasked and measured on total direct and indirect sales activity in their territory. They will be equipped and empowered to coordinate all of Brandmuscle’s resources to achieve the maximum sales in their territory.  This position reports to the SVP, Sales & Marketing.

Additional responsibilities also include:

  • Evaluate the sales opportunities for Brandmuscle products and services in their area, and determine those with the greatest profit potential
  • The attainment of weekly and monthly activity standards as well as sales quota attainment and pipeline management
  • Build personal relationships with the targeted prospective companies in support of Brandmuscle sales growth initiatives
  • Deliver sales presentations for key individuals within the targeted accounts
  • Develop specific customer proposals that build compelling value propositions
  • Develop and maintain a comprehensive knowledge of Brandmuscle’s product suite, services and marketing initiatives
  • Analyze prospective customer needs and application and develop a relevant Specific Value Proposition
  • Engage and nurture potential clients
  • Manage long and short term sales cycles

Compensation

The successful candidate will be competitively compensated with a base salary plus sales commission.  Brandmuscle also offers a generous benefit package.​​


Requirements

The ideal candidate will be a seasoned, energetic, and versatile sales professional with a demonstrated ability to achieve sales success and execute the firm’s corporate goals and objectives. We are seeking successful sales talent with the following attributes: ·        

  • Experience in selling into the marketing organization of large corporations         
  • Expertise in developing and nurturing relationships with senior marketing executives        
  • Demonstrated track record of sales success and the ability to achieve aggressive sales quotas.         
  • Hands-on orientation and roll up your sleeves mentality that operates well in an entrepreneurial environment.         
  • Outstanding communication and presentation skills as well as strong strategic sales, negotiation and problem solving skills         
  • Proven ability to work in collaborative environment.       
  • The ability to manage multiple priorities and task and meet deadlines.        
  • Excellent written, verbal and presentation skills       
  • Strong interpersonal skills, integrity, etiquette and relationship management skills.          
  • Follow up and the attention to detail.         
  • Flexibility to adapt to different environments and personality styles.         
  • Demonstrated ability to coordinate internal company resources.
  • Financial acumen and business case ROI development


Experience
The successful candidate must have a bachelor degree in business or related disciplines, combined with a minimum of 7 to 10 years sales experience. 





Software Engineer
Product Development
Cleveland, OH

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Description
Work in teams that design, build, and deploy new applications for the Brandmuscle brand management solution. Interpret customer business requirements and develop detailed system specifications for software development. Build out the data and process components in a MS.NET/SQL Server environment. Under supervision: Analyze client's requirements, configure, deploy and support software implementation; Develop, code, test and debug new software or enhancements to existing software; Design new or changed software components; Work with technical and client service staff to understand and plan resolution to issues with installed production software; Analyze customer suggestions for software improvement or enhancement; Design and write application software according to approved specification; Design software products and software implementation, Object oriented design and implementation; Code Release management in the .NET framework.


Skills
Knowledge of MS.Net Framework, .Net/C#, VB Script, MS SQL Server 2005, & Stored Procedures; Web Services, XML, Service Oriented Architectures, Design Patterns and Refactoring.


Requirements
Special Requirements: Knowledge of MS.Net Framework, .Net/C#, VB Script, MS SQL Server 2005, & Stored Procedures; Web Services, XML, Service Oriented Architectures, Design Patterns and Refactoring.   Master’s degree in Computer Science, Information Technology, Engineering or related.  


Experience
Master’s degree in Computer Science, Information Technology, Engineering or related.  





Software Engineer, Application Support
IT
Cleveland, OH

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Description

Software Engineer, Application Support  (SEASs) work in small teams that design, build, and deploy new applications for the Brandmuscle brand management solution.  Engineers interpret customer business requirements and develop detailed system specifications for software development.  Engineers build out the data and process components in a .NET/Ms SQL Server environment.  Components are integrated into the base product and subjected to several rounds of testing before release to the customer.

  • Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
  • Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  
  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Training client community on new/existing product features, provide and maintain style guides to control uniformity across clients.
  • Support operations requests for custom reporting and data analysis.
  • Responsible for triaging issues in product deployments.
  • Liaise with technical and technical staffs to solve business problems with current/existing product features.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possess full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Mentors junior staff on technology and business process.
  • Object oriented design and implementation
  • Change management in the .NET framework
  • Experience with .NET Deployment strategies


Requirements
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2008 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation  

Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication  

Business skill set:
Ability to plan and manage your own work to meet deadlines
Eager to work on multiple teams and projects at the same time
Adaptable to multi-cultural communication and collaboration
Able to learn and apply new techniques just-in-time


Experience
2+ years relevant software engineering experience





SQL Server Database Developer/ Report Writer
IT
Cleveland, OH

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Description
SQL Database Developer creates and maintains stored procedures, database maintenance scripting, and Reporting Services reports for a variety of applications.  


Requirements
A Bachelor's degree in Software Engineering, Computer Science or Electrical Engineering plus 3-5 years of experience in:

  • SQL Server (2005, 2008R2, or 2012)
  • T-SQL
  • Stored Procedures/Views/Triggers (creation, tuning, and maintenance)
  • RDBMS Queries and SQL

Technical Skillset:

  • Ability to create and maintain database tables, stored procedures and maintenance scripts
  • Knowledge of SSRS or a similar reporting toolset is a plus
  • Knowledge of MS CRM is a plus
  • Familiarity with RUP process or similar SDLC process and tools
  • Proven familiarity with Design Patterns and refactoring
  • Familiarity with UML and system documentation
  • Ability to translate customer specific requests into re-deployable system functions
  • Develop, present, and defend use cases for new product development
  • Diagnose, plan, and implement fixes to software bugs or design flaws
  • Analyze and plan data integration processes for application-to-application communication

Business Skillset:

  • Ability to plan and manage your own work to meet deadlines
  • Eager to work on multiple teams and projects at the same time
  • Adaptable to multi-cultural communication and collaboration
  • Able to learn and apply new techniques just-in-time


Experience

  • SQL Server CLR development
  • Exposure to C#/.Net/ASP.Net
  • SSIS
  • OLAP and/or Pivot Tables a plus
  • Reporting Services reporting a plus
  • Other Enterprise-Level reporting tools 





Support Representative
Client Service
Cleveland, OH

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Description

The Support Representative (SR) identifies and handles client inquires in a help desk environment.  The SR answers all help desk calls and supports Client Services with all aspects of help desk operations. 

This position involves extensive contact with clients, with a focus on client satisfaction. Under direct supervision, the SR responds to and diagnoses problems through discussion with users and assists the Support Services Lead with project workloads.  Major focus of the SR includes: 

  • Answering help desk calls for all clients on multiple web based applications.
  • Responding to and processing help desk e-mails.
  • Resolving basic problems while referring more complex problems to Support Representative II, Support Services Lead or Client Service Account Executive.
  • Helping new users through the post-training learning and acclimation process.
  • Trafficking one-off advertising requests according to client specifications
  • Processing data changes requested by the client. 
  • Retrieving and sending files to clients as needed.
  • Maintaining help desk tickets, tracking information completely and accurately.
  • Interacting with client services teams on a daily basis to ensure client satisfaction.
  • Providing assistance on user guides, tutorials, and quick tips to benefit the client. 
  • Providing support and assistance on special assignments.
  • Providing monthly departmental reporting
The SR must be flexible and able to accommodate a variety of priorities.


Requirements

  • College degree preferred; some college or equivalent experience required.
  • Must have excellent phone skills, with the ability to work in a fast-paced help desk environment.
  • Strong organization and communication skills a must.
  • Must be thoroughly computer literate and be able to learn new software products quickly.
  • Availability to be on call for after-hours/weekend/holiday support as assigned.


Experience
One year of customer service, call center or help desk experience is preferred





Web and Mobile Software Engineer
Software Development
Cleveland, OH

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Description

Web and Mobile Software Engineers (WMSEs) work in small teams to design, build, and deploy new web and mobile applications, modules, content and features to meet the needs of users on the Brandmuscle brand management solution.  WMSEs use a creative mindset to interpret customer business requirements to design the best possible solution. Components may be integrated into the base product, used to enhance operational process, or deployed as custom solutions to clients’ needs. WMSEs will follow a regimented SDLC, including documentation, design, unit testing, and QA testing in order to ensure the highest quality product reaching the customer. WMSEs primarily develop front end / user facing portions of the Brandmuscle brand management solution, and in this capacity will assist others in good design principles.

Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.  

Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.

  • Collaborates with team members in designing new or changed software components.
  • Monitors and manages installed application software for compliance with business process requirements.
  • Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
  • Analyzes customer suggestions for software improvement or enhancement.
  • Designs and writes application software according to approved specification.
  • Possesses full technical knowledge and thorough understanding of business application of the project.
  • Provides input into project planning and scheduling functions.
  • Designs software products and plans software implementation.
  • Assists with content structuring and format to meet HTML, HTML5 and other needs within the target applications
  • Mentors junior staff on technology and business process.


Skills

Technical Skill Pluses:

SQL, C#, version control system, SOAP, REST, XML, Object Oriented Design, Design PatternsGraphic Design skills

Business Skill Pluses:

Knowledge or experience in marketing and/or advertising


Requirements

Technical skill requirements:

  • Advanced/Expert knowledge in JavaScript, HTML5, CSS3, and jQuery
  • Mobile development - responsive design and/or mobile application development
  • Front-end development experience – Experience developing user friendly and rich UI and UX

Business skill requirements: 

  • Ability to plan, estimate, schedule, and manage your own work to meet deadlines.
  • Eager to work on multiple teams and projects at the same time.
  • Adaptable to multi-cultural communication and collaboration.
  • Able to learn and apply new techniques just-in-time.
  • Strong communication skills both to a technical developer audience and to a non-technical client audience.

Analytical skill requirements: 

  • Ability to translate customer specific requests into re-deployable system functions 
  • Develop, present, and defend use cases for new product development 
  • Diagnose, plan, and implement fixes to software bugs or design flaws 


Experience
2+ years relevant development experience




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