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Media Planner/Buyer - LocalClient Service
Beachwood, OH
Description
The Local Media Planner/Buyer is responsible for working with BrandMuscle's Local Marketing Specialists to plan and purchase media space or time for clients in a variety of local media, including: Newspaper, Magazine, Radio, TV and Yellow Pages. Must have in-depth understanding of various local media options and how each supports client marketing objectives.
Under general direction, the MPLM's responsibilities include:
- Research, negotiate and execute advertising placement in a variety of local media, including: Newspaper, Magazine, Radio, TV and Yellow Pages.
- Analyze media placement and results to identify the most cost effective mix by market.
- Day to day management of client media plans including execution details, budgets and accounting
- Manages material deliver in a timely, efficient manner. Ensures all necessary forms are completed and delivered in an accurate and timely fashion
Requirements
Bachelor's degree
Detail- and client service-oriented
Self-starter, ability to work without direct supervision
Availability to accommodate various working hours as client workload requires
Superior verbal and written communication skills
Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
Excellent organizational skills
Experience
A minimum of 2 years media buying experience in an advertising agency, media agency or corporate media buying department.
Local Marketing SpecialistMedia
Beachwood, OH
Description
The Local Marketing Specialist (LMS) is responsible for the coordination of client marketing programs placed through BrandMuscle's Media Center, and for sustaining an in-depth understanding of the Media Center capabilities and various local marketing tactics.
Under direct supervision, responsibilities include:
- Working with a wide range of BrandMuscle clients (primarily via phone) to understand their immediate marketing needs
- Identifying the best marketing solution for a wide range of clients to meet plan and budget goals
- Working with BrandMuscle's Media Team and outside partners to answer and fulfill media requests.
- Processing claims and associated details for media orders.
- Ensuring that creative materials are delivered to media partners as needed
- Recommending and taking action to assist in the analysis and solutions of client issues and problems in the best interest of both the client and BrandMuscle
- Interfacing with all stakeholders that will interact with the project, including end-users, media partners, internal sales, product development, graphic operations and client service teams.
- Providing ongoing feedback and assessment of project status and issues to managers and executives.
Requirements
- A Bachelor's degree is required.
- Detail- and client service-oriented
- Self-starter, ability to work without direct supervision
- Availability to accommodate various working hours as client workload requires
- Superior communication skills, both verbal and written
- Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
- Excellent organizational skills
Experience
A minimum of 2 years marketing or advertising experience, either in an advertising agency, media sales or client-side marketing role is required.
Regional Sales DirectorSales & Marketing
Beachwood, OH
Description
The Regional Sales Director (RSD) is responsible for direct selling into a multi-state territory covering the eastern region of the United States. The RSD is a seasoned sales executive with business-to-business solution selling experience. The RSD is responsible for positively positioning BrandMuscle with prospective clients and for securing client relationships that generate ongoing revenue for the company.
The chosen candidate must possess an impeccable work ethic, a competitive drive and a high level of energy, tenacity and creativity. The role also requires strong self-direction, teamwork and personal accountability.
A broad background and experience in the advertising/marketing and/or software arena is preferred. The RSD will use his/her knowledge of these industries to sell a variety of BrandMuscle solution offerings.
In this key role with BrandMuscle, the RSD's responsibilities include:
- Developing a "nurturing" process (emails, phone calls, presentations) that will maintain contact and propagate a relationship with suspects/prospects over time
- Working closely with team members to develop leads and obtain signed contracts, while providing key input regarding the company's growth and expansion from a sales perspective
- Generating revenue, developing and driving sales strategies and providing business solutions
- Building and maintaining strong relationships at all levels within the organization, acting as the "business face of BrandMuscle" for each prospect
- Articulating a clear account plan to the BrandMuscle management team and partners
Requirements
Bachelor's Degree
Extensive written and verbal sales skills, to include prospecting,account planning, needs analysis, demonstrating/presenting, negotiations and proposal writing
Price and contract negotiation skills
Consistent track record of meeting and exceeding sales goals
Excellent interpersonal skills with the ability to communiate at all levels
A flexible, proactive, "can do" attitude with a strong sense of urgency
Highly organized, with the ability to prioritize tasks and to manage time effectively
Highly motivated by the nature of the role and passionate about the BrandMuscle solution
Technology-adept with experience using SalesForce
Experience
Extensive experience in qualifying leads
Minimum 3-5 years of proven software/solution selling and creating and closing transactions
Verifiable history of success in quota-driven sales environment
Senior Client Service ManagerClient Service
Beachwood, OH
Description
The Senior Client Service Manager (SCSM) provides exceptional service to our clients in their primary role of development and maintenance of business relationships. In addition, this individual manages the project work and supervision/coordination of the Client Service staff for project execution. Exemplary client management skills are essential for success in this position.
The SCSM's responsibilities include:
- All aspects of implementation of the BrandMuscle solution for a variety of clients.
- Expanding the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client, and strategizing with clients for future business opportunities.
- Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects.
- Interfacing with all teams impacting projects for the client, including end users, product development and client service.
- Ensuring adherence to quality standards and reviewing project deliverables.
- Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and BrandMuscle.
- Providing ongoing feedback and assessment of project status and issues to managers and executives.
- Leading and directing the work of Client Service teams
- Mentoring and developing Client Service teams on industry concepts, practices and procedures
- Overseeing monthly client billing, ensuring accuracy and timeliness
- Communicating financial goals effectively to Client Service teams
- Developing and recommending short-term and long-term objectives, operating plans, strategies and tactics for clients.
- Managing sales growth rates and achieving financial targets.
- Hiring client service personnel.
Requirements
Demonstrated track record as a manager who grasps marketing and technology opportunities
Ability to provide well-focused tactical plan that results in measurable success and better-than-market performance
Bachelor's degree
Management experience, coaching and mentoring skills
Internet experience a plus
Some travel required.
Advertising industry knowledge, commitment to client service.
Must be thoroughly computer literate and able to learn new software quickly.
Experience
Five to seven years of ad agency account service or client side advertising management experience, and a complete knowledge of advertising and print production processes are essential.
Human Resources SpecialistHuman Resources
Beachwood, OH
Description
The Human Resources Specialist (HRS) performs a variety of HR functions with a focus on the recruiting and onboarding processes. The HRS acts as an ambassador for BrandMuscle, providing a conduit for employee communication and seeking to continuously improve employee engagement and to promote BrandMuscle as a preferred employer.
Under direct supervision, the HRS's responsibilities include:
- Assisting with recruiting, interviewing, and recommending candidates for open positions
- Posting BrandMuscle positions internally and externally and keeping job boards current
- Creation and maintenance of job descriptions
- Completing background and reference checks
- Conducting new employee orientation and implementing onboarding activities
- Assisting in implementing various benefit programs
- Assisting with COBRA notifications
- Coordinating and ensuring compliance on employee performance evaluations, employee satisfaction surveys and other performance tools
- Conducting exit interviews and providing analysis
- Creation and solicitation of company Intranet news items and updates
- Coordination and facilitation of company events
- Assisting in the development of action plans to ensure successful execution of HR initiatives
- Providing continuous feedback to facilitate the successful delivery of HR services
- Working with BrandMuscle team leads and managers to ensure consistent application of BrandMuscle policies and procedures
Requirements
Bachelor's degree in Human Resources or related field
Strong knowledge of Federal and State employment law
Excellent interpersonal, verbal and written communication skills
Ability to routinely handle confidential and sensitive information
Ability to handle multiple and varied tasks
Exceptional organization skills
Ability to interact at all levels of the organization and exercise good judgment
Advanced MS Office Suite skills
Experience
Four years of previous HR experience in a mid-sized company is preferred.
Support Representative (Help Desk) Client Service
Beachwood, OH
Description
The Support Representative (SR) identifies and handles client inquires in a help desk environment. The SR answers all help desk calls and supports Client Services with all aspects of help desk operations.
Hours: 11am-8pm
This position involves extensive contact with clients, with a focus on client satisfaction. Under direct supervision, the SR responds to and diagnoses problems through discussion with users and assists the Support Specialist with project workloads. Major focus of the SR includes:
- Answering help desk calls for all clients on multiple web based applications
- Responding to and processing help desk e-mails
- Resolving basic problems while referring more complex problems to Support Specialist or Client Service Account Executive
- Helping new users through the post-training learning and acclimation process
- Processing data changes requested by the client
- Retrieving and sending files to clients as neededMaintaining help desk tickets, tracking information completely and accurately
- Interacting with client services teams on a daily basis to ensure client satisfaction
- Providing assistance on user guides, tutorials, and quick tips to benefit the client
- Providing support and assistance on special assignments
The SR must be flexible and able to accommodate a variety of priorities.
Requirements
College degree preferred; some college or equivalent experience required.
Must have excellent phone skills, with the ability to work in a fast-paced help desk environment.
Strong organization and communication skills a must.
Must be thoroughly computer literate and be able to learn new software products quickly.
Experience
One year of customer service, call center or help desk experience is preferred
