WHO WE ARE | Careers
Administrative ReceptionistAdministration
Beachwood, OH
Description
This is a part-time position, Monday through Friday, 8-1pm.
BrandMuscle seeks an enthusiastic, high energy individual with a great front desk demeanor for our Administrative Receptionist (ADR) position. The candidate must be personable, poised, professional, well-spoken and able to multi-task.
Duties include cheerfully answering incoming telephone calls, greeting visitors and general front desk management tasks. The ADR will also help to prepare for client meetings, process daily mail and take on miscellaneous administrative tasks for executive team members. The ADR's responsibilitites also include preparation of regular and express mail packages, scheduling conference rooms, ordering office/kitchen supplies, making catering arrangements for meetings, ensuring meeting rooms and common areas are well-kept, and various other tasks as assigned.
The ADR will also assist with a variety of human resources projects including event planning, program development and hiring process management.
Requirements
Minimum education: High school diploma, some college preferred.
General Requirements: Impeccable business etiquette, ability to work well in a fast-paced environment, pleasant phone voice and manners, strong verbal, interpersonal and organizational skills. Must be proficient in the Microsoft Office suite.
Experience
Two years of administrative and/or reception experience is required.
Regional Sales DirectorSales & Marketing
Beachwood, OH
Description
The Regional Sales Director (RSD) is responsible for direct selling into a multi-state territory covering the eastern region of the United States. The RSD is a seasoned sales executive with business-to-business solution selling experience. The RSD is responsible for positively positioning BrandMuscle with prospective clients and for securing client relationships that generate ongoing revenue for the company.
The chosen candidate must possess an impeccable work ethic, a competitive drive and a high level of energy, tenacity and creativity. The role also requires strong self-direction, teamwork and personal accountability.
A broad background and experience in the advertising/marketing and/or software arena is preferred. The RSD will use his/her knowledge of these industries to sell a variety of BrandMuscle solution offerings.
In this key role with BrandMuscle, the RSD's responsibilities include:
- Developing a "nurturing" process (emails, phone calls, presentations) that will maintain contact and propagate a relationship with suspects/prospects over time
- Working closely with team members to develop leads and obtain signed contracts, while providing key input regarding the company's growth and expansion from a sales perspective
- Generating revenue, developing and driving sales strategies and providing business solutions
- Building and maintaining strong relationships at all levels within the organization, acting as the "business face of BrandMuscle" for each prospect
- Articulating a clear account plan to the BrandMuscle management team and partners
Requirements
Bachelor's Degree
Extensive written and verbal sales skills, to include prospecting,account planning, needs analysis, demonstrating/presenting, negotiations and proposal writing
Price and contract negotiation skills
Consistent track record of meeting and exceeding sales goals
Excellent interpersonal skills with the ability to communiate at all levels
A flexible, proactive, "can do" attitude with a strong sense of urgency
Highly organized, with the ability to prioritize tasks and to manage time effectively
Highly motivated by the nature of the role and passionate about the BrandMuscle solution
Technology-adept with experience using SalesForce
Experience
Extensive experience in qualifying leads
Minimum 3-5 years of proven software/solution selling and creating and closing transactions
Verifiable history of success in quota-driven sales environment
Senior Client Service ManagerClient Service
Beachwood, OH
Description
The Senior Client Service Manager (SCSM) provides exceptional service to our clients in their primary role of development and maintenance of business relationships. In addition, this individual manages the project work and supervision/coordination of the Client Service staff for project execution. Exemplary client management skills are essential for success in this position.
The SCSM's responsibilities include:
- All aspects of implementation of the BrandMuscle solution for a variety of clients.
- Expanding the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client, and strategizing with clients for future business opportunities.
- Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects.
- Interfacing with all teams impacting projects for the client, including end users, product development and client service.
- Ensuring adherence to quality standards and reviewing project deliverables.
- Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and BrandMuscle.
- Providing ongoing feedback and assessment of project status and issues to managers and executives.
- Leading and directing the work of Client Service teams
- Mentoring and developing Client Service teams on industry concepts, practices and procedures
- Overseeing monthly client billing, ensuring accuracy and timeliness
- Communicating financial goals effectively to Client Service teams
- Developing and recommending short-term and long-term objectives, operating plans, strategies and tactics for clients.
- Managing sales growth rates and achieving financial targets.
- Hiring client service personnel.
Requirements
Demonstrated track record as a manager who grasps marketing and technology opportunities
Ability to provide well-focused tactical plan that results in measurable success and better-than-market performance
Bachelor's degree
Management experience, coaching and mentoring skills
Internet experience a plus
Some travel required.
Advertising industry knowledge, commitment to client service.
Must be thoroughly computer literate and able to learn new software quickly.
Experience
Five to seven years of ad agency account service or client side advertising management experience, and a complete knowledge of advertising and print production processes are essential.
Human Resources SpecialistHuman Resources
Beachwood, OH
Description
The Human Resources Specialist (HRS) performs a variety of HR functions with a focus on the recruiting and onboarding processes. The HRS acts as an ambassador for BrandMuscle, providing a conduit for employee communication and seeking to continuously improve employee engagement and to promote BrandMuscle as a preferred employer.
Under direct supervision, the HRS's responsibilities include:
- Assisting with recruiting, interviewing, and recommending candidates for open positions
- Posting BrandMuscle positions internally and externally and keeping job boards current
- Creation and maintenance of job descriptions
- Completing background and reference checks
- Conducting new employee orientation and implementing onboarding activities
- Assisting in implementing various benefit programs
- Assisting with COBRA notifications
- Coordinating and ensuring compliance on employee performance evaluations, employee satisfaction surveys and other performance tools
- Conducting exit interviews and providing analysis
- Creation and solicitation of company Intranet news items and updates
- Coordination and facilitation of company events
- Assisting in the development of action plans to ensure successful execution of HR initiatives
- Providing continuous feedback to facilitate the successful delivery of HR services
- Working with BrandMuscle team leads and managers to ensure consistent application of BrandMuscle policies and procedures
Requirements
Bachelor's degree in Human Resources or related field
Strong knowledge of Federal and State employment law
Excellent interpersonal, verbal and written communication skills
Ability to routinely handle confidential and sensitive information
Ability to handle multiple and varied tasks
Exceptional organization skills
Ability to interact at all levels of the organization and exercise good judgment
Advanced MS Office Suite skills
Experience
Four years of previous HR experience in a mid-sized company is preferred.
Print Production Specialist - Contract to HireMedia
Beachwood, OH
Description
This is a contract-to-hire position.
The Print Production Specialist (PPS) must have 3-5 years experience in hands-on management of a variety of print production projects, including some experience with print-on-demand and direct mail production. This position requires knowledge of the print production process, including developing estimates, overseeing production, lettershop and fulfillment process, and the ability to troubleshoot and resolve issues. Ideal applicant is a detailed, organized self-starter who works well in a deadline-driven environment.
Under general supervision, responsibilities of the PPC include the following.
- Print Programs
- Coordinate between in-house personnel, clients and print providers.
- Obtain print quotes and making recommendations on the best combination of acceptable pricing, quality, and turnaround time from print providers.
- Supporting client program objectives, facilitating changes and helping the team meet deadlines.
- Track the progression of programs through the entire production process and work to resolve any issues or challenges that occur.
- Direct Mail:
- Acting as daily point of contact for lettershop and print providers to coordinate ongoing direct mail programs and facilitate timelines.
- Proofreading artwork for print for mail shop/print vendor to ensure accuracy.
- Coordination and maintenance of direct mail instructions and schedule details to ensure flawless execution.
- Acting as campaign liaison, interacting with various internal clients to ensure campaigns are kept on schedule and on target.
- Proactively communicating internally, before, during, and after all major programs, to gain input, build trust, and increase effectiveness.
Requirements
Print Production/Direct mail and fulfillment experience
Ability to multi-task and thrive in a fast-paced environment
Comfortable with technology, able to learn new software programs quickly
Bachelor's degree
Experience
Minimum 3-5 years experience managing a variety of print production projects in an ad agency, in-house production department, or other similar environment
Graphic Production CoordinatorGraphic Operations
Beachwood, OH
Description
BrandMuscle is not a creative agency. However, we do employ a Graphic Operations production team to work with creative materials supplied by our clients and their creative teams.
The Graphic Operations team is responsible for the manipulation of creative materials for use within our web-based proprietary ad template technology solution. There is limited creative work involved in producing these web-based templates, prototypes or samples in response to customer and industry requirements.
The Graphic Production Coordinator is an entry-level Graphic Operations position. This position is typically paired with a Graphic Production Lead or Graphic Production Coordinator II to complete delegated Graphic Operations projects. This position reports to the Graphic Operations Manager.
Responsibilities of the Graphic Production Coordinator include:
- Creating and testing ad layouts in a proprietary layout tool (training provided) driven by geometry and customer specifications.
- Preparing images; cropping, scaling, and converting color to grayscale for use in various media types (newspaper, magazine, banner, etc.).
- Creating EPS and PostScript files from multiple layout applications.
- Preflighting creative materials; including verification of color space, resolution, bleeds, fonts, mechanical specifications, etc.
- Organizing and coordinating Graphic Operations projects as assigned. Working with Product Development and Client Service teams to coordinate all project details, schedule and integration into system.
Requirements
The ability to plan, manage and track assigned projects.
The ability to work on multiple projects in a deadline driven environment.
Excellent communication skills.
Good problem solving skills.
Exposure to Dreamweaver, Flash or HTML is a definite plus.
Experience with Adobe applications: Illustrator, Photoshop, InDesign, Acrobat/Distiller, Quark XPress, Microsoft Office (Word, Excel).
The ability to work on both Mac and PC platforms.
Experience
Graphic Arts Degree with 1-3 years of related experience.
