The consumer goods division of a popular beverage company wanted to improve the management and fulfillment of branded merchandise in the U.S. and needed a partner who could manage the complexity of fulfilling direct to consumer orders for numerous ecommerce channels while providing a high level of B2C service.
By partnering with BrandMuscle, the beverage brand was able to implement a turnkey solution for managing the fulfillment of branded merchandise across the U.S. When consumers buy merchandise through one of the brand’s numerous ecommerce channels, including Amazon and Shopify, BrandMuscle fulfills every order, providing shipping confirmation and tracking information. A key advantage of working with BrandMuscle is the centrally located fulfillment center in Chicago, where orders can be fulfilled and shipped within 3-5 days and special care is taken to accommodate rush orders.
BrandMuscle is able to scale operations as order volume surges during key promotional periods and busy seasonal pushes, and able to handle rush orders. Simplified billing cuts costs, and strong inventory management controls and inventory reporting assure accuracy. A dedicated 800 number provides consumer support. In addition to fulfilling customer orders, BrandMuscle also fulfills large orders of employee uniforms for a different division of the company.
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