THE CHALLENGE
This client needed help optimizing their branded merchandise management and fulfillment process
The “merch” market is huge today and is projected to grow incredibly over the next decade.
Branded merchandise management and fulfillment presents a massive opportunity for businesses to optimize the process and maximize revenue.
The consumer goods division of a well-known beverage company wanted to improve the management and fulfillment process of their branded merchandise.
So, they sought a partner to help manage the complexity of fulfilling direct-to-consumer (D2C) orders for numerous e-commerce channels while providing a high level of customer service.
THE SOLUTION
BrandMuscle delivered branded merchandise fulfillment with 99.7% accuracy for 1000+ monthly orders
BrandMuscle offers an out-of-the-box, end-to-end solution.
When consumers buy merchandise through one of the brand’s numerous e-commerce channels — including Amazon and Shopify — BrandMuscle fulfills every order, providing shipping confirmation and tracking information. With one of our centrally located fulfillment centers, orders can be fulfilled and shipped within 3-5 days, with special care given to accommodate rush orders.
For the beverage brand, BrandMuscle stored 800 SKUs and processed up to 1,000 monthly orders (7,000 units). All this was done with a 48-hour shipping turnaround and an astounding 99.7% error-free order completion rate.
BrandMuscle scales operations as order volume surges during critical promotional periods and busy seasons, efficiently handling rush orders.
Plus: Simplified billing cuts costs, and strong inventory management controls and reporting ensure accuracy. And a dedicated 800 number provides high-quality consumer support.
