Beverage company scales branded merchandise fulfillment operations

The “merch” market is huge today and is projected to grow incredibly over the next decade.

Branded merchandise management and fulfillment presents a massive opportunity for businesses to optimize the process and maximize revenue.

The consumer goods division of a well-known beverage company wanted to improve the management and fulfillment process of their branded merchandise.

So, they sought a partner to help manage the complexity of fulfilling direct-to-consumer (D2C) orders for numerous e-commerce channels while providing a high level of customer service.

BrandMuscle offers an out-of-the-box, end-to-end solution.

When consumers buy merchandise through one of the brand’s numerous e-commerce channels — including Amazon and Shopify — BrandMuscle fulfills every order, providing shipping confirmation and tracking information. With one of our centrally located fulfillment centers, orders can be fulfilled and shipped within 3-5 days, with special care given to accommodate rush orders.

For the beverage brand, BrandMuscle stored 800 SKUs and processed up to 1,000 monthly orders (7,000 units). All this was done with a 48-hour shipping turnaround and an astounding 99.7% error-free order completion rate.

BrandMuscle scales operations as order volume surges during critical promotional periods and busy seasons, efficiently handling rush orders.

Plus: Simplified billing cuts costs, and strong inventory management controls and reporting ensure accuracy. And a dedicated 800 number provides high-quality consumer support.